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March 2024 by Mike Bearden
Bad experience. I expect better from them.
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December 2023 by Nathan Udy
I tried several massages here, all not so good. Also the signup process was bad and had poor service. The right hand doesn't know what the left does and I wish they would stop calling to get a bad massage.
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September 2023 by Jason Nielsen
Great place to go! Therapists are welcoming and happy to assist you in your journey to better health through massage.
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July 2023 by Haley Edmunds
WARNING!!!! This company is corrupt. I had a 6 month pass. I fell ill with a rare disease and hv been hospitalized and homebound and not able to go anywhere. I canceled my membership after the 6 months and was told I had to come in to sign a cancelation. I told them I wasn't able to do that because of the illness, they said they would email it. I never received it. I have talked to them 6+ times and am always told a manager will call me. They have continued to pull $70 a month for the last 3 months, and REFUSE to cancel my membership. I wasnt able to even use the 6 months I paid for because of illness. RUN, SAVE YOUR MONEY, FIND A MORE ETHICAL COMPANY THAT CARES ABOUT THEIR CLIENTS!!!!
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July 2023 by George Arnold
High-quality service. A wide selection of services. Excellent. Great location. Wife and I signed up for the year-long membership and would recommend it to anyone.
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May 2023 by Adam Hailstone
Please don't get a membership. It is a rip-off. They say they will take 10 days to cancel it, just so they can charge you one more time.
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April 2023 by Josh Spenst
The whole time I was getting my massage I was planning on leaving a 5 start review. Only problem is if you book a 60 min massage and pay for a 60 min massage they shouldn’t end after 45 min. Kind of a real bummer! Especially for the price you pay.
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April 2023 by Brandon Carr
The receptionists was amazing and nice... My massage on the other hand wasn't... I specified the area that I had all the pain in and the massage therapist barely worked on that area... It also felt like she was just rubbing lotion on me... The massage was supposed to be 1 hour but it was more like 50 minutes... I would not go back even if I got paid to... My time is worth more than that...
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April 2023 by Aimee Mertz
Every therapist I have used had done a great job. Nice atmosphere, calm and relaxing.
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March 2023 by Krystal
I signed up for a membership in August of 2021, I have literally only been in a couple of times since then. Each month they charge me the 60.00 for my membership. After a year it went month to month. I was contacted today about my monthly payment and I was told I could not cancel it until the membership fee for this month was paid. They wont even send the cancelation paperwork until I pay. Was told they will take me to collections. Not an ok way to run things!!!! Now I have a whole bunch of massage sessions that I will likely NEVER use!! I cant believe that a company of this size would be so disgraceful. I will steer away anyone that asks about this place. I didn't even want to give them one star but had to!
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January 2023 by nathaniel gardner
Not happy, Signed up for a membership to take care of my body more from my labor work, went in and the message was not good, tried multiple times to cancel my membership and never got a message again. never got back to me, keeps charging me after months. $66. finally got back to me saying i signed up for a year, with no effort to help me, and now they won’t get back to me after i emailed them back. no one ever said it was a year locked membership. lost my job and don’t have the money. now they won’t get back to me and im literally going broke. never go here
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January 2023 by Nathan Gardner
not good customer service and bad messages, stealing my money and won’t cancel my membership after months of trying. lost my job and the manager is not helpful. don’t come here
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October 2022 by Bryson Childs
I wish I could give zero stars. I signed up for an annual membership a year ago and when I called to cancel, I was never told about nor sent any cancelation forms to be filled out and sent over. The following month I was billed for my annual payment after I was told by a member of their staff that I would not be charged anymore.I then called the facility to ask for a refund but I was then told that I could not receive a refund because I never filled out the cancelation forms that were NEVER sent to me. The manager then told me, “I am sorry, there is nothing I can do about it, we will make sure to train our staff better on this issue”.For a company that touts their care for customers, they sure have done a horrible job and have forever lost future business from me and many others. Do not sign up at this facility.
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October 2022 by Alyssa Smith
My husband and I had a gift card for a 1 hour couples massage to use for our anniversary. “1 hour couples massage” was written on the envelope but they told us it didn’t cover it and we had to pay $90 extra. They didn’t seem apologetic at all and were just worried about selling their membership. My husbands therapist was great and he really enjoyed his massage. Mine on the other hand was not. The girl talked the whole entire time (very loudly) I made sure to specify in the beginning that I just wanted to relax. I also told her I like deep pressure and she kept talking about how she’s the best therapist there with deep pressure but didn’t give any deep pressure lol. Our massage was also 45 minutes long instead of an hour. I hate leaving bad reviews but overall I was super disappointed :(
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October 2022 by Cash Stewart
Don’t recommend signing their contract. I was just told I need to give up my SIX total massages, that I have pre-paid for, to get out of an alleged contract. Do not recommend. That’s not right massage envy.
