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August 2024 by Awura Abena
The most disgustingly useless rental company I’ve ever come across. Don’t book here. They genuinely do not care about you. I reserved a car a month ago to be picked up at 8:00pm. AN ENTIRE MONTH. They accepted the reservation from the third party and I was given a confirmation number. Today, I went to pick up my rental and they were closed. The lady at Avis said I was the fourth person TONIGHT that this had happened to. No one called or reached out to the third party and said “hey, we close earlier than this. Can we move your booking up?” No one bothered to check on a reservation that had been made A MONTH. In advance. I will never ever in my entire life, use or recommend Hertz to another living being. This level of disrespect and disregard for the plans of others is outrageous and asinine. THANK GOD I didn’t pay in advance.
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June 2024 by Daniel Suess
We drove to the location today and although it should be open till 5:30pm on Saturdays simply no one was there.
Now reading other reviews it seems to be a habit to randomly open and close.
Very bad customer experience.
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March 2024 by DJ Cam
I had a wonderful experience today. They were nice, quick and the conversation was enjoyable and relatable. I rent once or twice a year and usually go with other companies cause i hear horror stories. Today i had exceptional service, went above and beyond to make it happen for me today! I can’t remember the Gentleman’s name because i was on very little sleep but he was originally from out of state and now lives in st george and I can’t thank you enough for the great service and zero problems with the car.
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November 2023 by Terry Tetzlaff
Hertz steals Hertz Lies. Go any where else.
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November 2023 by Andy U.
Horrible service. Desk agent was called out on a billing dispute, his reply is I can't help you (which translates to I won't help you). Website posts specific office hours, but upon arrival, the staff is not there and the office is closed. TERRIBLE experience!!!
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November 2023 by deville ville
Excellent serviceExcellent CarsThank you SamHighly recommend
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September 2023 by Laura Mack
Had the car we wanted. Friendly service
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September 2023 by Zulaikha X
Sam was very helpful, professional and friendly. Highly recommended ?
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June 2023 by Rene Ghotanian
AVOID AVOID AVOID ******Sam the owner is incompetent, rude and clue less! He does not care. Avoid this place, walk if you have to, Uber, hitchhike but AVOID SAM!
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June 2023 by T P
AVOID THIS LOCATION!!!!!Location does not work any standard hours. They are not open during the hours stated in the Hertz website even if if you have a reservation. We had a complete nightmare renting from this branch. They closed early. No notice. No call. No concern for their customers. Even Hertz customer service couldn’t understand why they were closed. Local management avoided internal calls from Hertz national customer service.We ended up having to get a ride to Las Vegas 120 miles away to pick up our car!!!! The behavior of the management at the SGU airport branch is completely unprofessional and a stain on the Hertz brand.
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June 2023 by Mike Anderson
Sam exemplifies great customer service and how to make things right when plans don't go as expected.I had rented a car from the other Hertz location in St. George, only to find the attendant left early and I had no car. I called up the airport location, explained the situation, and Sam took care of me. When I showed up, he apologized for the inconvenience, and upgraded me several car classes from what I had reserved, even stepping away from another customer briefly to hand me my keys.I have top status with Hertz and rarely receive this level of service. Because of this experience, I will continue to use the airport location whenever I need to rent in town.
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May 2023 by A G
THE worst Hertz location and the reason I will stick with any and all other rental car companies for all future travel. What a joke. Sam, the customer service agent, is incredibly unhelpful, unknowledgeable, and is the type of person that would charge you when you return a wet car in Seattle, citing Exterior Cleaning Fees. They will charge you fraudulent fees and say they can get away with it. Their selection is terrible. Sam handed me the keys without even asking or checking for ID. Please read all other one star reviews. There is a reason this place has a sub-par rating. Never again. Avoid at all costs!!
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April 2023 by Matt Broadbent
Had a car for one hour last week, drove 33 miles (car: Rogue 37mpg hwy) and was charged 4 gallons on a refuel. 8mpg calculation? Please. Corporate Hertz refuses to help because I don’t have documentation, except that it clearly states on receipt that I drove 33 miles, but also claiming that the tank was left 3/4 full. I’m being charged for someone else’s 3 gallons at $10/gallon. I certainly owe a $10 refuel charge, but not $40. Hertz standing by its policies rather than using logic and taking care of a loyal and longstanding customer. The local hertz hasn’t returned my voicemail to address the situation. I was initially very pleased with the rental because they delivered my car to the FBO (allowing me easy pickup and drop from general aviation area), but this feels dishonest. I rent from hertz nationwide a lot (since 2010…and recently 15 of 30 days during a March/April stretch this year) and yet still being treated with high skepticism rather than simply doing the logical and right thing. Good luck if you’re a one-off customer. Not asking for anything but fair. I’ve tried to use proper channels, but being ignored. Next step is taking business elsewhere.
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February 2023 by James Howell
Was supposed to pick up a rental that was reserved. Got here after a 6 hour drive to find out dude left super early. No call...no anything, just a completely crapped on trip. Thanks bud. Great business.
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September 2022 by william head
The gentleman who helped me was very professional
