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March 2024 by DoZa
Worst service ever. Every time we need to return the car we wait a long time today over an hour still waiting for someone to show up. I do t know how they operate like this. It is better to just drive to the airport it’s much faster in the end.
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October 2023 by T D
Customer service was extremely rude and unhelpful. Please take extreme caution, you may be scammed! Male worker blatantly stated that company does not thoroughly check upon return, that way if any damage was unnoticed new renter would be charged. Heed this warning and take your money elsewhere.
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August 2023 by kassi castaneda
When we walked in, we were greeted by a sign saying they were outside washing cars. When the guy finally came in, he greeted us by saying do you have a reservation or what? We asked if he had any trucks available because it was showing one online. He told us you can’t tow with our vehicles and we said we had no plans to. The next thing out of his mouth was you have to have a credit card. We told him we were aware then he proceeded to tell us he had nothing even though the website was showing availability. We asked if he could check if the airport did and he told us to do it ourselves. I have never been treated so poorly by a business.
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August 2023 by Google user
When we walked in, we were greeted by a sign saying they were outside washing cars. When the guy finally came in, he greeted us by saying do you have a reservation or what? We asked if he had any trucks available because it was showing one online. He told us you can’t tow with our vehicles and we said we had no plans to. The next thing out of his mouth was you have to have a credit card. We told him we were aware then he proceeded to tell us he had nothing even though the website was showing availability. We asked if he could check if the airport did and he told us to do it ourselves. I have never been treated so poorly by a business.
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June 2023 by Trinity West
If I could give 0 stars I would. I have never seen worse customer service at a business in my life. The man working in the location just off the blvd in St George was absolutely horrible. The second we walked in he said if you have a reservation take a seat it will be a while I'm hear alone. No hello or anything and it was said in a very rude tone. Then proceeded to treat the next guy the same way. When we did get to the counter he was even more unpleasant. He act as if our reservation that had been made about 45 days in advance was irrelevant to us having a car available. It was a reservation for 9 am we left that business at 11:45 pm finally with two vehicles 1 of which we had to settle for because what we reserved was for someone else with a reservation more important than ours I guess. Never renting there again.
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March 2023 by Billy Vanausdal
I would recommend going anywhere else. They refused to take my visa CREDIT card saying it's there company policy, even though it's from a known reputable company. I almost went back in with my other card but decided i would give my business to a company that deserves my hard earned money. The man at the counter talked disrespectful to me saying he had already told me that even though I had never been to this location.
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February 2023 by Billy
I would recommend going anywhere else. They refused to take my visa CREDIT card saying it's there company policy, even though it's from a known reputable company. I almost went back in with my other card but decided i would give my business to a company that deserves my hard earned money. The man at the counter talked disrespectful to me saying he had already told me that even though I had never been to this location.
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December 2022 by Jaywood
I scheduled a rental, and when I got there the man treated me like trash and told me they had no vehicles for me, so I have to figure out a refund for my deposit.I would recommend them to no one.
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October 2022 by Ashley Melendrez
We were stranded in St. George after my van broke down. I believe his name was Michael. Michael was very nice to work with. I was stress out because of the situation and he was able to have a rental car for us right away. The price was very reasonable and we made it back to Iowa with no issues!
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September 2022 by Alice S.
Jaron and his staff at this location are all unprofessional and very rude by expressing racism right to your face. I wonder if this is the type of employees they hire and want the company to represent. Not that it will matter but me and my company will no longer be using this car rental company and will be speaking to upper management/corporation.
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March 2022 by Steve G
We worked w Dan. He checked with us to make sure we were coming and had our vehicle ready right when we pulled up. His communication was excellent throughout the entire process
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February 2022 by Zhanna I.
Came in with a rental that we wanted to switch out because of a broken rear windshield due to freezing temperatures. Guy explained this is a licensed location, and that he can't help with switching out the car. Fine. Understood. Asked the guy if he could lend me some tape so I could tape up the back with some trash bags that we have. This is why this location gets a one star review. He told me no. Literally, you work in an office. What are the chances you don't have tape. So much for "wish there was something I could do to help you" nonsense. Always a negative experience with the budget office. Let's see what happens when we return to the California office.
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December 2021 by Tom Cook
Went with Budget (even though we had a horrible experience in the past with them), they got us because they are significantly cheaper than other companies. We rented our moving truck about a month in advance. I get a confirmation email about a week before the move. The day before the move I call to see if I can pick the truck up earlier. They tell me that they have been trying to contact me through phone and email for weeks (which is a fat lie) that they don’t have a truck for us and won’t until the new year! They weren’t apologetic and didn’t offer any help. Not sure if there is anything more stressful than having your apartment nearly completely packed, and then be told there is no way to move your stuff. We paid an extra $250 and went with Penske, and it was worth every penny. The rental process was so much easier and the customer service was AMAZING. Way to go Penske. Shame on you Budget. I’ll never go with Budget again.
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August 2021 by Megan Schaugaard
Everything seemed pretty straightforward and easy as far as my rental went.
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July 2021 by David Smalley
I'm not going to sit here and just rip this company, but we decided to move from St George back to are home state of Oklahoma,, we reserved a 26' truck at the end of April to be picked up on the 27th of May, upon arriving at the office on the 27th we were told that our truck was not there because they don't have any trucks of that size anywhere close. They also told us that budget had canceled our reservation because they did not have any trucks in the area, we were not sent an email or phone call to explain this. We chose budget because at the end of April they were the only company that was going to have a truck plus a cheaper price than U-Haul,, so after some scrambling and $4,500 later we had to drive to Las Vegas to a Home Depot and pick up a Penske truck, the only one we could find in a 200 mile radius.. so I guess when you tell someone that you'll have it and you've got a month to get it there and it doesn't work out you just cancel the reservation.. way to go Budget..
