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February 2024 by Brittney Taylor
I have mixed feelings so far.Positives- the staff has been pretty good about getting back to me.The technician who keeps coming out has been super patient and kind.Problems- I have been trying to get my washer machine (still under warranty) fixed for over 7 months now and we have put pretty much every part new back in it. Now it is being said that it is an electrical issue in our rental home. The landlord had an electrician come out and they fixed what they saw. Still no working washer machine. So I set up another appointment for repair company to come look again, they say it is still an electrical issue and now we might get a bill for the service because it isn’t a repair that they came out for this time.I went and bought a correct extension cord plug and we plugged the washer into an outlet in our garage and just did a normal load on the washer machine with a few towels and the lid lock in place but no on the washer door so we could watch it go through the whole normal cycle and the washer machine did not agitate or spin at all. It filled up with water and made noise like it was supposed to be agitating or spinning but no movement, then drained and filled again and the same thing and then did it a third time and then clicked to the “done” light.At this point I would love to either have the repair shop come pick the washer machine up and take it to their shop and me meet them there and watch them try to run it at their shop and see if it actually works or my husband and I bring it over to the shop but he works long weird hours and we could only really do it on a Saturday.
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January 2024 by Robert Eames
Keith just came to my home and took care of the issue on my oven. He was right on time and sent me a text on Friday giving me a time range and a text today about 30 minutes prior to arrival. I have a Bosch Oven and he knew all about it. I will use them again on any of my appliances and be asking for Keith if available. RE
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December 2023 by Dusty T. H
Going on 7+ weeks awaiting 3 replacement parts for dishwasher under warranty. Customer service has been dismissive and passive each time we’ve interacted. Technicians weren’t thorough the first visit which led to second tech unable to complete repair 3 weeks later. Tremendously frustrating working with this establishment.
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November 2023 by Scott Jacox
Our technician, Dustin from Appliance Solutions of Utah was very professional and skilled. He instantly diagnosed our issue with our oven and fixed it on the spot.He was also very polite and considerate of our home.We will definitely call ASU for any appliance service in the future.
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November 2023 by Kirk Baker
We have used Appliance Solutions several times and they have always been very responsive and professional. Dustin is very knowledgeable and careful with his work and explanation of the problem and solutions. Highly recommend them.
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November 2023 by Maryellen Abbe
This business is always on time and truthful with the issue you may have with your appliances. I would highly recommend them and Dustin was so professional and friendly.
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November 2023 by MadHatter Adventures
Way friendly customer service....... but If your waiting to get your appliance fixed weather it be warranty work or not, you are better off buying a new appliance or be comfortable waiting 6 + weeks sometimes 6 months for your part. Even if they estimate 7-10 business days.. don't be fooled I work for a builder and we have to use these guys they are the only company that services warranty work on appliances for the whole southern utah. Your better off buying a new appliance than waiting for yours to get fixed unfortunately.
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November 2023 by Ryan Holt
Honest!!!! My sub zero freezer stopped working. I was worried it was going to be thousands to fix. My tech came and found the problem in minutes. It was just a small part and charged me so much less than I was thinking. I respect honest companies and fully recommend them.Service: Freezer repair
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October 2023 by Eileen Copeland
They are highly responsive. The Tech came out to service the refrigerator and couldn’t repair the problem because it’s a manufacturing issue. He has ordered a new part and stated that it could take a long time before the refrigerator can be repaired. He also mentioned that I should check to make sure that the fan is still working since I have some perishables still in the refrigerator. I give them 5 stars.Services: Refrigerator/freezer repair
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October 2023 by Susan Warren
A very good and positive experience with Appliance Solutions.Our technician was professional and informative.Service: Dishwasher repair
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October 2023 by Dana McCabe
Dustin from Appliance Solutions was able to diagnose our issue with our Bertazzoni wall oven after having another company waste time and money, and a very expensive fix. It turns out it wasn’t what the other company diagnosed. Dustin was able to get the part quickly and repair it at a fraction of the cost and a fraction of the time.We will now use Appliance Solutions for our home and rental properties going forward.They are the very best of Southern Utah…especially when it comes to higher end appliances!Service: Stove, cooktop & oven repair
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October 2023 by debbra wheatley
Dustin our repair technician was great, knowledgeable and extremely helpful. I would always use him again.Service: Freezer repair
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October 2023 by DEBBIE H
Order a part we did need and all it needed was the hose to be hooked up. Could not get them to return my calls waited 6 weeks for a part we didn't need.Service: Dishwasher repair
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September 2023 by Dianne Miller
Dustin returned my call immediately. He was very honest. I so appreciate his customer concerns. I will use them in the future if needed!
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August 2023 by Alec rimmasch
Great repair service. They were able to get in and diagnose my dryer within 24hrs and have parts on order. The appliance technician was very knowledgeable and courteous. I will use them again and again.
