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August 2024 by Matthias Beyeler
It's a shame that customer concerns are not taken seriously and resolved.
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March 2024 by Reylin Dimayuga
My initial experience with them was due to my mistake of reserving a car in the wrong date and only knowing it on the day itself (a month ahead of our actual trip) as they were asking if I would still pick it up. It could have been $200+ down the drain but they were gracious enough to cancel it with FULL refund, as if it never happened!
I booked again with them (now for the right dates). Picking up and returning the car was a breeze, had no problems and just overall a good experience doing business with them.
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September 2023 by Nate Derring
Great rates
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September 2023 by Jpk0612
Beware, they will rip you off. I picked up a car with 1/4 tank fuel. I immediately called and told them about the low fuel. They said they made a note of it and to return it with a 1/4 tank. Now I recieve an invoice for $84. What a joke. I guess I'll dispute it with my credit card company.
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July 2023 by Betty Patrick
I rented a car at the Las Vegas airport. Tammy was on duty. The first car didn’t have power seats. The second didn’t have a usb port for my phone. Tammy spent quite a lot of time trying ways to connect my iPhone. After many attempts, I was offered an upgrade. I was very pleased with the service.
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May 2023 by Tami Musser
Great vehicle rental for the week. Noel was very helpful too!
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February 2023 by Jesse Keller
Beware, they will rip you off. I picked up a car with 1/4 tank fuel. I immediately called and told them about the low fuel. They said they made a note of it and to return it with a 1/4 tank. Now I recieve an invoice for $84. What a joke. I guess I'll dispute it with my credit card company.
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August 2022 by Michael CrushFX
This location has inept employees. Especially Steven. Lack of training shows with this one. Understanding the business you work for is key to customer retention. Unfortunately this specific person should look else where for employment. I beleive all future customers that have issues will stem from this employee.
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August 2022 by Courtenay
This was a small airport with very friendly people manning the car rental counters. Matt was at Alamo, and he helped us switch our Honda Accord for a Toyota Camry. Paperwork took less than 15 minutes. Matt was pleasant and efficient.Matt walked us to the Honda to get our luggage, and coincidentally, it was next to the Camry! Could not have been easier. When we were done, we drove off - no checking paperwork or spikes to drive over. At 5PM, we were off - again - to Arches National Park.
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May 2022 by Dewey Denning
You’d think they could know how many people at a given time were going to need to check in and get their car. It’s insane to me the line could be so long with ONE support person. Come on Alamo! You can do better
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January 2022 by Courtenay O'Connell
This was a small airport with very friendly people manning the car rental counters. Matt was at Alamo, and he helped us switch our Honda Accord for a Toyota Camry. Paperwork took less than 15 minutes. Matt was pleasant and efficient.Matt walked us to the Honda to get our luggage, and coincidentally, it was next to the Camry! Could not have been easier. When we were done, we drove off - no checking paperwork or spikes to drive over. At 5PM, we were off - again - to Arches National Park.
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December 2021 by Courtenay O.
This was a small airport with very friendly people manning the car rental counters. Matt was at Alamo, and he helped us switch our Honda Accord for a Toyota Camry. Paperwork took less than 15 minutes. Matt was pleasant and efficient. Matt walked us to the Honda to get our luggage, and coincidentally, it was next to the Camry! Could not have been easier. When we were done, we drove off - no checking paperwork or spikes to drive over. At 5PM, we were off - again - to Arches National Park.
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October 2021 by Mel O Dee
Alamo / Enterprize - HORRIBLE NIGHTMARE in ST. GEORGE UTAH. IMAGINE... a full day travel across the country with two layovers and tight flight connections along the way. To be left with two unconcerned car rental representives at 6 pm, a vehical that has NO GPS. Unfamiliar with the car and vacation location I took the time to become familiar with the vehical. I had to seek out the assistance for my GPS concerns. When I presented my concerns with the rude staff it became cl
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August 2021 by Sharon L. Bowman
This is the second time in a row I have had problems with an Alamo Car rental. In August, I received a call the day I was to pick up a car to tell me there were NO CARS available. Not GOOD. The end of Sep I get to the counter at the Airport and there are NO People ! - I was served at a combined counter for a sister company. Then when I see the bill they cared me $48.51 (an extra day that was already included in my confirmed price). Be aware and check your paperwork before signing or leaving the counter with your confimation!
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August 2021 by Sultan Sultan
Absolutly nobody to take cares of the clientsThe only guy who is seat in the office don’t want come to see us because he is eating …. This is just crazy i never saw that
