Famous Footwear offers a mix of experiences for its customers. Many shoppers appreciate the friendly and knowledgeable staff, with employees like Joanna and Brea receiving praise for their helpfulness and excellent customer service. Customers often find the store clean and enjoyable to shop in, although some note that the selection, particularly for larger sizes, can be limited and prices may be higher than online options. While the store has a decent variety of shoes, it may not cater to specific needs like soccer shoes or high-end hiking boots. Overall, customers enjoy the atmosphere and the quality of the shoes, though they acknowledge that the saying "you get what you pay for" applies here. Many return to Famous Footwear for their annual shoe purchases, especially avoiding peak times like mid to late August due to school shopping season.
