Veterinarians in South Jordan, UT

“2/5/24 UPDATED: I received a phone call today from Dr. Beau Beck. He called regarding the 11/23/24 Google review described below. Beau said the review from November made it to his attention yesterday and he wanted to reach out quickly once he became aware of the situation. Beau acknowledged the wrong doing in November, took ownership on behalf of the clinic, and expressed a desire to make things right. Beau said he was going to have Tara, the Practice Administrator immediately refund the balance for which I was overcharged. I received an email from Tara a couple hours later with an updated statement and confirmation of the refund. Though the issue was more about honesty integrity, and transparency than the dollar amount, it was nice for Beau to provide a refund. I want to align, work with, and take business to people and entities that are upfront, honest, and transparent in all they do. I appreciate Beau reaching out today, asking questions, taking time to understand, acknowledging the clinic error, making an effort to correct the situation, and offering his assurance of an excellent experience moving forward, with clear communication, full transparency, and accurate billing. I am updating my Google review to 5 stars as a result. I also plan to resume taking my horses to South Valley Equine.11/24/23: I have been taking my horses to South Valley Equine for approximately 30 years. The veterinary personnel have always been courteous and professional. I had two horses in the clinic today for an immunization appointment I scheduled last week. I was quoted $100 per horse when I made the appointment. Approximately the same amount as recent years. A veterinarian and technician I had never worked with greeted me this morning. Both of them were courteous. The technician first listened to each horses heart and checked their temperature. Immunizations were then administered. Everything seemed fairly routine in comparison with previous visits. When I went into the office to pay, they said it would be $379. I questioned the charges and informed the office personnel I was told it would be $100 per horse when I scheduled the immunizations last week. The office manager Taylor Lyne literally said the price has gone up. She further stated we shouldn’t quote prices over the telephone. I told her they did quote and always have provided me with rates verbally when I schedule. I asked her if they record their phone calls and asked her to play the recording back so we could all listen. She said they do not record phone calls. She finally agreed the up-charge was a lot for checking a temperature. She decreased the extra charges from an advanced exam to a basic exam. Again, I told her I did not schedule or ask for any exam, I scheduled and asked for immunizations only, the same as I have been doing for nearly 20 years. I had my receipt for immunizations from the previous year with me. It included the same quoted price without any exam. I told the office manager it is not about the money, rather the principle. I asked for immunizations only, the price quoted was $100, and that is what I scheduled. You came up with and charged me $379 afterwards without any communication. My horses were in the clinic for no more than 20 minutes total between the two of them including the clinic prep time and small talk. The clinic doubled the price on me at their discretion. Nothing more was done at this visit with either horse than any prior visit other than checking a temperature. The office manager said there is nothing she can do about it. Apparently this is their new business model. Don’t give a quote, if they do, deny the quote, and charge whatever they would like at checkout. My poor Google review is the result of dishonesty, lack of transparency, and terrible customer service when trying to resolve the discrepancy with them. Unfortunate after a lot of years and some good veterinarians. If someone from South Valley Equine with more authority than your office manager would like to contact me, I am happy to speak further.”

“Fantastic care for all your furred and feathered friends. Very helpful staff and experienced veterinarians. They provide great advice and recommendations on additional care.”

“I recently had an emergency with my dog and it was the weekend. I'm glad this place is available for our furry kids. Staff are so kind and helpful. Thank you for being there when I needed to get my dog in.”

“My dog is scared of everything and deals with severe anxiety, so I'm not going to write this review from his perspective. If I did, it would be something like "going to the doctor is the worst...no stars." However, as the human with the ability to type on a keyboard, I'll write this for him. I've taken my dog here a few times and have been incredibly happy with each visit. The technicians are wonderful-they recognize that he's scared, so they sit on the floor and let him approach them. They speak softly, offer treats and go slow. I can't say how much I appreciate that. Dr. Olsen is wonderful as well-I was amazed at how much he was able to check out while he was just talking with me and my doggo. He was thorough in his examination and gave some wonderful suggestions and guidance for his wellness and treatment. I'm happy to continue to my dog's treatments and check ups here at A Gentle Vet.”

“Our dog was attacked by two other dogs. We rushed our dog here and the immediately took him in and saved his life. Thank you! My husband and I are eternally grateful.”

“I love the Petco Pals program that gives me cash back based on cash spent at Petco. I also love that they can look up my order even when I didn't keep the receipt. I recently bought some expensive dog food that came highly recommended. Our two Labradoodles pick through their food and spit the new expensive food out onto my floor. Super messy and super frustrating! Anyway, the rep I talked to said they will take the food back within 30 days with the receipt or Pals number. Whew! Spoiled puppies - and thanks, Petco, for the return policy!”