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February 2024 by Caroline P.
It has been over a week since CVS has received my prescription and I have not been able to get my medication. The app says "delayed - call the store" and I have been on hold for over 30 min with no answer from the pharmacy.
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October 2023 by John P.
It was time for me to receive a vaccination, and my local CVS was where I chose to get it. This is a large, fully stocked, drugstore with everything you need for most health concerns.I had made an appointment and showed up a bit early. They checked me in immediately and then, within a few minutes, I was shown to a private area to receive treatment. The pharmacist who attended to me was polite, professional, and efficient. She answered my questions, and completed my personal vaccination record to aid in future international travel.Aside from the privacy area, being a bit small (I'm a very big guy) the place is clean, well lit, and nicely run. I would definitely recommend this CVS drugstore/pharmacy for all your health needs.
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September 2023 by Lisa R.
I went to this location in Herriman once and the pharmacist himself acted strangely angry and defensive when i asked if he knew what time the prescription would be ready. I never went back, obviously, so it may have been an isolated incident. I would recommend just avoiding this location. No one needs that treatment from a health care provider. They're paid a lot of money to be kind and knowledgeable.
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August 2023 by D F.
Pretty clear they thought I was gonna steal something. I was basically the the only person in the store (go figure) and an employee kept walking by and looking over but not like, asking me if I needed help or anything as I was kind of aimlessly browsing drinks and snacks. If I was gonna shop lift something you really think I'm gonna go for the chips and soda? what am I 16? gonna grab 2 bottles of coke and sprint out? isnt it mostly makeup and stuff like that people go for in those flash mob shoplifting videos you see online? Anyway, anyone who has ever had employees or LP not-so-subtly follow them around while they shop because they profiled them knows its a weird, shameful feeling like you have somehow done something wrong when all youre doing is legitimately shopping. I work in retail myself so I know they were just trying to be good employees and Im not trying to get anyone in trouble. frankly my hair is pretty long and I was wearing old sneakers and sweat pants (its my day off what can I say) so I dont even really blame them for profiling me but loss prevention can be accomplished in ways that dont make the customers feel the aforementioned weird, shameful feeling.
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March 2023 by Ron M.
CVS Pharmacy located on 40th West near 114th South told us that an expensive prescription would be ready @2pm. When I went to pick up the prescription after 2pm, I was told not only was the prescription not ready, they don't even have the dose prescribed. It is TOTALLY unacceptable to tell a customer to come pick up a prescription that they don't even have in stock! VERY poor customer service.
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January 2023 by Aleksandra P.
My prescriptions are consistently not ready unless I call, ask about them repeatedly, and then have some good luck. Weeks after prescriptions have been submitted they are still not ready and this place still needs "a couple of hours" to get them done. I honestly don't understand how they can be as inefficient as they are.
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October 2022 by Tom H.
This pharmacy has trouble every time I refill a prescription. Other CVS facilities seem to figure things out and get it right every time. It would behoove the evening pharmacist at this South Jordan location to remember without patients she wouldn't have a job. Her rudeness is not becoming. Somebody needs to help this pharmacist with her skill-set/competence, not to mention her poor patient/customer manners.I will be switching to another CVS pharmacy location even if I have to drive out of my way to avoid that grumpy pharmacist that seems to have a chip on her shoulder.
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May 2022 by Tad W.
This CVS Pharmacy has the worst customer service I have ever encountered in a pharmacy - and that includes the VA Outpatient Pharmacy!. The latest - and last that will occur - encounter involved a prescription submitted for refill on Friday. Attempted to pick up over the weekend only to have their drive through inform me that "The pharmacy is closed for lunch, come back after 2:00 PM./" A wasted 6 mile round trip and 45 minutes of my life I will never get back. Second attempt was 9:30 on Tuesday morning. At first she couldn't find the Rx, then informed me that it was "scheduled by not filled" (Really, it takes four days to refill an existing Rx...) I was promised it would be ready at 10:30. At 10:35, I was told it still wasn't filled. When I refused to move my car until it was filled, the pharmacist refused to fill it and transferred it to another pharmacy. This comes on top of past experiences of misbilling insurance, etc. I have suggested to CVS corporate that the pharmacy manager find new employment.
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January 2022 by Stephanie J.
I love that they will mail my prescriptions. They are always thoughtful about using coupons if my insurance doesn't cover a certain prescription. They seem to work very quickly, I know sometimes prescriptions can take a long time to get ready. But that's probably just because they're so busy. I like how the pharmacists talk to me about my prescriptions and possible interactions and care about what's going on.
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May 2021 by Jen O.
Absolutely worst customer service! Need for pills for an appointment for my daughter. Dropped it off at 8am told 30 minutes! 9 am still waiting! Not to mention the staff was so rude! Slammed the drive through window when I pulled up at 8:50 to check on the prescription. Now I am waiting in line once again! Happy Monday.
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December 2020 by Leesa A.
Worse Pharmcy experience we've had to endure for the past year ever We changed insurance companies last year so our we were forced to find a new pharmacy. This pharmacy is so unorganized and not at all people friendly. When you go in to pick up a script they've called to tell you is ready, you can wait up to 45 minutes while there are 4 or 5 people behind the counter and no one is being helped. Often times they don't have the name brand medications I need in stock, but will automatically refill medications 3 months ahead that I don't need without my knowledgeTonight was my final straw,. I picked up a once a month shot I need and it was defective. Every other pharmacy I've ever dealt with would have taken care of that for me because they knew I needed my medicine. But not CVS. They told me I need to call the manufacturer and see if they'll replace it for me. Tomorrow starts a new year and thankful we changed our insurance so we don't have to deal with them any longer.