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February 2024 by Chloe Tippetts
I have never experienced worse customer service in my life. Because this location is kind of its own franchise, if anything goes wrong regular customer service cannot help. If you need to call this location get ready to call 40+ times. If you actually get in contact with the location be prepared to have you sentenced interrupted. For whatever reason, when calling customer service, they said it looked like I hadn’t even picked up my rental car. Shocked and disgusted.
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January 2024 by Sanchez Family
One of the worst car rentals ever, I have tried so many times to give them a second chance, never have the vehicle ready or don’t have the vehicle signed up for! I’m done with them!! Stay away unless you want issues
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January 2024 by Jarek Hansen
Worst experience w a car rental place I’ve ever had. Would not honor promises made in the beginning of the rental. Avoiding them is highly advisable.
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November 2023 by Gabriel Atem
I am glad for the customer service of Sue, of which she is always welcoming customers and explained in details the car you will drive! Great customer service with experience ? ? ?!
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July 2023 by Patience B.
Had a road trip planned, went to pick up the car and they told me they didn't have a car available. They didn't seem to care either. Terrible service.
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July 2023 by jonald allan gonzalez
This place is awesome. I forgot the lady's name but I remember her saying she was from China. Super cool, chill lady. Would use budget and particularly this location.
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June 2023 by Samisoni Fotofili
Sue was great to work with. We were having issues with the process but she was so helpful and really kind. Thanks Sue.
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June 2023 by Tawnya Harrison
Do not use this company. After reserving a 15 passenger van for a family vacation several weeks in advance they called to inform us two days before the pickup day that they won't rent to anyone who doesn't use a CREDIT CARD! WE have always used a Debit card because we don't ever use credit cards, but apparently Budget now won't allow Debit Cards. Bottom line is they left us without a car and offered no solution other than we should sign up for a credit card so we can use their company. NO THANKS! NEVER USE BUDGET FOR RENTALS!
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June 2023 by Brent Scott
Sue had a Jeep Grand Cherokee for us to rent for the week. Great vehicle and in perfect shape. Sue is the reason we travel to South Jordan to rent. She is nice, professional, quick and the store is usually not that busy. Thank you Sue, we will see you again soon!
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May 2023 by Jennifer Ure
Do not rent from this location or Budget in general. They might be a little less expensive than other rental companies but they make up for it on the back end by charging you for frivolous things. When I brought the vehicle back, the agent was on the phone with another customer that had dropped off a vehicle that day. She was telling them that they left a bag of trash in the car and that if they didn’t come back to take it out, she was going to charge them a $45 cleaning fee. She then went out to check the car I was bringing back and informed me that there was a rock chip. We went out to look at it and it was less than 1/16th of an inch. No reasonable person could be expected to notice that when inspecting the vehicle at pick up and she was not the one there when I rented the car. I was the only driver of the car and no rocks hit the windshield. $50 later and yet another bad experience with the claims person and I will never rent from Budget again. This location is a complete joke and their average of 2 1/2 stars for reviews is proof of that.
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May 2023 by Cw F.
WORSE SERVICE EVER!!!! Tried to rent a vehicle from the south Jordan location and they acted like they didn't want to rent to me. I rent vehicles all over the country for my work and this is the worst service I've ever experienced! Save yourself time and hassle and go elsewhere!!!!
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May 2023 by Evie Evie
Sue has been great since joining this location and dedicated to changing the client experience here. Thank you for your friendly service.
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April 2023 by Brianne Whitmire
I absolutely love this location! The employee who helps me everytime is phenomenal!! She takes great care with my reservation and is kind!!! Will not go anywhere else ever again!!!
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March 2023 by Patricia Aguirre
Great Budget location! We travel a lot for sports and this is or go to place for car rentals , great cars, great customer service. Miss Sue is always happy to help you, she is great, she’s the one that keeps this place running 100%, highly recommend.
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February 2023 by Mary C
Staff works really hard. Sue is usually the only person there, so she rents cars, goes and cleans them and runs the office as well. She's always very busy, but still provides great service. Cars are clean, new and generally the higher model of each class. Leather, heated seats etc. Good location and a great value!
