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August 2024 by Jesse Adams
I just purchased a new set of tires at the Saratoga Springs location. Initially I was satisfied with the experience, however when I picked up my car the Tire pressure monitoring system was malfunctioning. I called discount tire to see what the issue could be the first call it seemed as though they were bothered by the call and inquiry I called back when I couldn’t get the unit to reset. Again, they seemed bothered by the call. My traction control started activating on the freeway I pulled over and found not only did they not put on the factory size tires as requested, but they also installed two different tire sizes. I called and talked to I believe the manager (Grant) the response was take it to another discount tire close to your house, “I wouldn’t recommend driving the car at all”. I thought nice I just drove it 60 miles home what kind of damage did that do? When I asked about the wrong tire size, he stated he will ask his associate, but he wasn’t part of the conversation so no comment. I walked in with a blown tire and walked out with the tire size I didn’t want, two different tire sizes, TPMS nonfunctioning, traction control not working and who knows what extra wear and tear. This is the 7thor 8th set of tires I have purchased from discount tire and definitely the last.
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July 2024 by Rebekah Murdock
Very timely and professional service!
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July 2024 by Sergio Lopez-Peralta
Helped us out in a pinch after getting a flat on my Model Y. Stopped by with no appointment. Said they would do the best to get me in. I waited less than 20min. Thanks guys! ?
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July 2024 by Gandg Evans
We had a screw in a tire on July 4. On July 5 costco refused to fix being close to the edge of the tread. Also they wouldn't sell me one tire. They required 4 on aĺl wheel drives. Discount tire fixed in an hour with no charge. Thank you discount tire!
Richard evans
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July 2024 by BeanFPV
I have had 2 sets of tires mounted and balanced here. 1 set of 18s and one set of 17" snow tires both around $90 each time. Good and quick service both times. Called in this morning and got quoted $190! Same quantity of tires every time. 225/45r17 on loose wheels. Didnt even need to take them off the car. Highway robbery, and I'll never shop here again.
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July 2024 by Kathryn Ware
Great Service, clean office, great options you get to choose the best for your needs and budget, card that you can pay off without interest if done in a year. Knowledgeable and competent people. Went a couple weeks ago after a couple years.
We thought our tire issues were from needing an alignment but they explained that it was because of over inflated tires. The tires tell the story and they read them perfectly. You can go get the tires checked and air balanced free of charge.
They only do tires! One time they didn't mention that our tire was wobbly on its axis. I had a broken bracket. They can't diagnose but they could have pointed that out and saved us some time. I had brought the car back in a few times for them to balance the tire on the hub because it was bumping in the tire well. I brought it to my mechanic and as soon as the lift took the pressure off, the tire wobbled all over. It was obvious why it had been bumping in the tire well.
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July 2024 by David Wierschem
Aidan and the crew here were awesome. I had a blown tire in the middle of Wyoming and definitely needed a warranty claim done because the tires I bought from another place 1000 miles away were days old. They called the manufacturer, got me a replacement for free and helped me with some other items. I’ve always been taken care of quickly here.
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July 2024 by Matthew Erickson
Having an appointment does nothing here. You still end up waiting 30 minutes past the start of your appointment since they fill their bays with walk ins regardless of any scheduled upcoming appointments they have.
I had to reschedule my original appointment since they said the wait time to get my car back was too long from the start of my appointment and conflicted with my other appointments for the day.
When I came back with my follow up appointment it was only worse. Luckily I planned for the absurd wait time just to get my car back. If this wasn’t for a warranty replacement on a tire I had previously purchased here I would not have come back.
Needless to say I will be purchasing my tires elsewhere.
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July 2024 by JASON ALAS-GALLEGOS
Good people and good prices
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July 2024 by Connor Mills
I’ve always had good experiences at discount tire locations in the past. I hate writing bad reviews but unfortunately today I feel the need to. I had a puncture on one of my relatively new tires purchased at another discount tire locations. The sales person here set up the obvious upsell of retroactively selling the tire warranty and replacing my tire and certifying the other 3 for ~370 dollars. I asked if this was the cheapest route and he told me it was because buying a new tire would be 50 bucks more. Well, while I was waiting I learned about the free pro rated road hazard warranty that discount tire offers on all sold tires. When I brought this up with the salesperson I was told that it was not a thing that applied to Michelin tires because they don’t offer a road hazard warranty from the factory. Something didn’t feel right so I called corporate in the parking lot and confirmed that this was indeed “a thing”. I went back in was refunded over 200 dollars by a third salesperson and left with a new tire. I get that you always want to upsell a customer but dishonesty regarding options is not great.
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July 2024 by Joe Seely
Came in to get a tire fixed, and they did it for free. I will for sure be back to purchase tires
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July 2024 by Sam Hirsche
I love this Discount Tire! Aiden, Britten and the whole staff work with integrity, kindness and are super professional. I had TWO leaks on the same day and they got me in for a quick patch. I always appreciate their willingness to answer my questions. Friendly staff who give it to you straight and keep you updated during the process feels like a luxury these days. Big fan! Keep up the good work guys.
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July 2024 by Wilson Navas
Excellent work guys
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July 2024 by Dan Swope
Have had good experiences in the past at other locations. Bought my tires there. Had a flat tire repaired a few months ago but it continued with a slow leak. They said they’d fix it no problem. They started telling me I should probably buy at least a second tire to match the first, I was confused and said I thought you could plug it. He said they can’t do it again and started pushing a full set of tires (when mine are still just fine). I said I couldn’t afford it and left. They didn’t even air up the low tire and to drive through the air check again. Went to another tire place nearby and they fixed it with no problem. Very disappointed in this discount. When it’s time to buy tires will be from the new tire shop.
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May 2024 by Jadon Ketcheside
If I could do 0 stars I would. I bought tires from them and came in for a tire rotation because its been awhile, they told me they couldn't rotate my tires because "the better tires were already on the back" when there is obvious slight cupping in the front from going too long without a rotation and its pulling funny (my bad). Doesn't make sense and are clearly going to get worse. I love discount tire but Saratoga springs location is a joke
