-
May 2024 by Tanner Stoker
Great Facility! Left with all my questions answered, great customer service!
-
October 2023 by Cristina Vasquez
I've used this storage facility since 2014 because we are a military family and move a lot so sometimes we need long term storage. So I picked apex since its my hometown and my family is there. WELL I emptied out my unit in July 2023 and let me tell you.... YOU CANNOT GET YOUR MONEY REFUNDED FOR THEIR ERROR. I vacated my unit and properly notified them, front desk lady said it was closed; all good right...NO. I still got charged for the month of August and after multiple calls I finally got ahold of the front desk lady; you have to block your number if you have an out of state phone number or she won't answer/sent straight to voicemail (USE *67then the phone number you'd like to dial). Where she proceeded to blame me for having auto payments. LIKE WHAT that's your job to know how to properly close an account! She then stated that it would be nearly impossible to get a refund because her boss doesn't like to give refunds.(RED FLAG for future customers) Its been months later now, the check she says she sent I still haven't received, she also said I can't just get a credit back because the account is already closed and she doesn't know how.I've also reached out to my bank, and because it was over the phone (my family is stationed in North Carolina) I can't prove I didn't authorize the charge even with the scan of the letter I submitted in writing to apex so $199 in the toilet. SO BE CAREFUL WHEN YOU VACATE THIS STORAGE FACILITY GET SOMETHING IN WRITING THAT IT'S CLOSED!! Since I have to just accept it, I figured the only thing I can do is help someone else and move on.
-
August 2023 by Gina Farnsworth
Great people.
-
August 2023 by Ryan Sandman
Too much $$$ its pretty prices
-
August 2023 by Hernan Urzua
Great storage units
-
September 2022 by Nate G
I would give a 0 stare. I liked them at first. Nice people. But I payed for a full month and used half of the month. They said they’d refund me but no matter how many times I tried contacting Terry I couldn’t get him to give me my money back. He even took down my info and my Nee address and he said he would. That was 3 months ago. I still haven’t received money back. I will be contacting him again but my hopes are not high.
-
August 2022 by Kaylon “Willow” Forsyth
Very clean and well maintained.
-
June 2022 by Nate Galt
I would give a 0 stare. I liked them at first. Nice people. But I payed for a full month and used half of the month. They said they’d refund me but no matter how many times I tried contacting Terry I couldn’t get him to give me my money back. He even took down my info and my Nee address and he said he would. That was 3 months ago. I still haven’t received money back. I will be contacting him again but my hopes are not high.
-
February 2022 by Janette Shepherd
Great facility locked gates variety of sizes and location is good.
-
August 2020 by Caitlyn McCoy
Great place! We used their storage until for over 2 years! Great size for 70/month! Canceling was super easy too! I called and let the sweet lady up front know we bought a house and wanted to cancel everything same day. She had the account canceled in no time. The whole process with this company had been amazing!
-
August 2019 by Victoria Mattison
This is a wonderful company! I did not feel like I was rushed, or sold something I didn’t need. I will for sure keep using them for any of my storage needs
-
October 2018 by Victoria Baum
This is a wonderful company! I did not feel like I was rushed, or sold something I didn't need. I will for sure keep using them for any of my storage needs
-
October 2018 by Bracken Dewey
Great staff affordable prices clean storage
-
September 2018 by kristin bodell
Apex was great to work with! The price was good. The place is clean. The manager was very helpful and friendly.
-
September 2018 by Danielle Johnson
I've been with this place for over a year now and then say the hours are open at 10am every month I have to call non stop just to pay for my unit and they are never answering there phones sometimes the office is not open when they say they are this needs to change im so close to changing places to store my things!