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January 2024 by Erin C.
I was at the Mustang Walmart supercenter on Tuesday the 16th around 2 PM with my granddaughters while shopping a black man walked by us with his pants, literally down behind his knees with the front of himself exposed. Through all of the holes in his underwear. As we Went through the self check out he came up behind us and went to the one next to us. Win. I noticed he was staying in there. I moved my youngest granddaughter to the other side of me and told her to look the other direction, and then went to a Person at the checkout and told her that he needs to be reported to the manager immediately because he was literally exposed. She completely understood and said that she was going to the manager in which she did. When she came back, she had told me that the manager was in the office doing a bank balance . So obviously, the safety and the integrity of his customers did not matter. We tried to tell our children and grandchildren the dangers of people like this. However, when the manager of a huge chain store does not give a damn about their customer safety that's when I will no longer ever shop at this Walmart again . I'll take my business over to crest groceries.
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November 2023 by Michael H.
This is a great location. We usually try to go here instead of the Walmart on Union in Midvale. This is a larger store than Midvale's and tends to have what we wanted as is not the case at Midvale location. Nice and clean and I use the Walmart phone app to find products as that sometimes are difficult to find what we need.
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August 2023 by Audrey Lund Misner
8/07/23The lady in the garden center was okay...The "supervisor/key carrier guy at customer service" was okay...But "Mike" went beove and beyond his duty, to be extra nice while taking care of me at customer service.Just a little extra sincerity goes a long way. Thank you Mike!
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June 2023 by Ryan M
Searched Google for bamboo poles near me, Walmart garden center showed up in the results, drove here, they didn't have any. Liars. Will never believe Walmart has anything I'm looking for ever again. Will never waste the gas to drive to Walmart because they probably are lying about having what I need.
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May 2023 by Alexandra M.
I bought a bike and did site to store pickup since they were the only location that showed it in stock. When we picked up, the store associate told us a bolt was loose and to tighten it at home. When we got it home, we noticed it had many issues; including rusted metal, dents, scratches, missing paint, broken reflectors, etc. This bike was not advertised as a return or used, it was supposed to be new from the store. I called and asked to speak with a manager to see what we could do, and waited over 10 minutes on hold with no manager picking up the other line, even after the customer service associate told me someone was going to be getting on the call.
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April 2023 by Lynn B.
Excellent Customer Service from Vic at SELF CHDCKOUT. I filled my own container with filtered water. I could not find the code to pay for it. Vic came over twice to assist me. He trained me on how to pay for it "myself" next time at self checkout. This is a SUPERSTORE...they have EVERTHING including auto tires, to swim suits, to great produce.
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January 2023 by Linds B.
Worst Walmart around. Went there today to find something, said it was in stock but when we got there, all of the shelves were a mess and not stocked what so ever. We walked around the entire store 4 times and couldn't find a single worker. Found a person wearing a Walmart shirt and asked if he could ask us, told us he was off of the clock and walked away. Went to the registers and the lady told us her lane was closed before I could even talk. Asked for help and told her that there was no workers. She looked at her phone and said if we go over there someone would help. Went back to the department that we were needing help at, and no one was there. After 15 minutes we finally found another worker just talking to the guy who was "off of the clock" asked for help. She just told us the isle it was on. I tried to explain that we have been looking in that isle and it's not there but online it shows it was in stock. She then called Anna over the intercom, waited for 10 minutes. No one came. The lady that was "helping" us just went back talking to the "off the clock" worker. Worst customer service I have ever experienced. Don't keep a store open if you don't have workers that do their job, and that don't have common sense when it comes to customer service.
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October 2022 by Tate M.
I want people to know if this HORRENDOUS customer service experience i had. Don't support this walmart!! i was trying to checkout and had quite a few items and i didn't want to do self check out because it always has issues and takes too long. so i get in a line (21) there was already like 5 people in and the only other lane open had a bunch of people as well. they're definekty needs to be more lanes open! the lady then just points up at to me. and says nothing. i did not understand. then just looked at me pointed up at the sign and then to the row next to us, that literally had a HUGE line now. I get that lanes close but she was SO rude about it. it was super unprofessional and she could have a least said something!! instead of just rudely pointing. i was kinda appalled. so then i had to go to the self checkout(while the lady from the cashier just stared me down-like what!! pay attention to your lane!!) which i absolutely did not want to do in the first place because i had huge items and it would be very difficult for me to do myself. so of course the self checkout had an issue and was "calling for assistance" except NO ONE was there! it was ridiculous. i had to move all my stuff to another lane and redo everything because no one came!! where are the workers?? then after that i look back at the line i tried to checkout in and that cashier had let other people in the line after telling us no. WHAT?? i don't understand her doing that for no reason-especially having people still get in the line. I felt SO discriminated. then on top of that, the guy at the front doors was acting like i was trying to shoplift!! I am SO OFFENDED ABOUT THIS. i did NOTHING for him to assume this and he was extremely rude and SO unprofessional. then he proceeded to follow me to customer service. I am truly just appalled at how horrific my experience was at this walmart and how it was multiple people who made it so horrible. that says a lot to me about the management. something is just not right. it truly made me feel awful for the rest of the day. being discriminated, having a horrible checkout experience where i was told to do it myself and then having NO ONE at the self checkout to assist when it was needed! truly appalled at this experience. how can you get away with this as a company?? I left in tears and feel so sick about this. How are they continually treating customers like this!? It may seem dramatic but the way the employees made me feel was SO BAD i think i will be reeling from this for DAYS!! THEY SHOULD BE SO ASHAMED!! This is not how people should be treated!!
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September 2022 by Bryan W.
In an effort to clear the logistics of getting a prescription filled, due to confusion on Walmart's side, I called and spoke to Gary Johnson. He's supposedly the head pharmacist. WOW! This guy could not be more rude and unprofessional;. He effectively told me and my doctor to "screw off". No effort to resolve the issue. Unprofessional, rude and offensive. Candidly, Walmart should fire this pharmacist. I highly recommend NOT using this pharmacy unless you enjoy mistakes followed by insulting behavior, I will be contacting senior management about this matter. Walmart takes incompetence to a new and impressive level!
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April 2022 by Barbara K.
I feel like this store needs work on their customer service. And sub par checkers. They don't even know how to deal with coupons. Not even in customer severice. Some employees are down right rude. I will not shop at this Walmart again.
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April 2022 by Barbara Ann P.
There are four lines opened, including the self checkout...w/employees w/their walk-in talkies, looking at the long lines but, not jumping on the many empty machines to help service the customers. Terrible, customer service!
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March 2022 by India K.
A large clean store with impressive stock. The supply chain issues make it difficult to know if items are difficult to replenish. Negative 10 stars on the drive up service. ABSOLUTELY ABHORRENT. I waited for 75 minutes before getting out of my car and knocking on the staff entry door. It was an unbelievable train wreck with understaffing and mixed up orders. I loaded my car myself and returned the push cart to the staff entry. I will never ever ever (getting the picture here?) evvvvvvvvvvvver use drive up here again. Just put on your tennis shoes and go at opening to avoid crowds.
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January 2022 by Steve S.
Great location. This is really one of the best Walmart locations I have ever been to. Great layout, nice people, clean store.
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January 2022 by Miz V.
If I could give this experience no stars I would... Last night I placed my pick up order at Walmart, because I loathe entering the store especially with mandates in place. I get a email and text to notify me that my order was canceled. I was bummed but thought maybe they were overwhelmed and weren't doing grocery pick up...assuming they were too busy to get to my order I reluctantly pull up to the store... I go inside and on nearly every aisle there is a grocery picker picking items for grocery pick up... I shop for all of my items minus 2 items that I couldn't find and head to the check out. I had a pretty full, so I didn't go to self check out, which had a huge line. There were 2 lanes of the 20 check out stands open. The two people ahead of me didn't have a bunch so I thought cool...this should be quick, right? WRONG...the man ringing people up have to comment on every single item he was ringing. He had a problem with his hand so he was scanning, bagging and handling money with 1 hand. It was taking forever... I hand him 11 20$ bills. My totally was 218 and some change. He leave the stand to go to customer service and I can see he is asking them about one of the $20 bills. She quickly looks at it and hands it back...like, what is the flipping issue...gives me my change and I finally leave after over a half hour in the check out stand. If someone can't use both hands to check out groceries maybe they should be put on a different job...maybe if you can't pick everyone's groceries you should pick none... I'm so frustrated I cried when I got home...nice one Walmart...
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September 2021 by Veronica S.
I went here to the Quarry Bend, Walmart pick up, to pick up groceries that i ordered online. I was sitting there for over a hour waiting. I told a girl that was bringing groceries, to other cars, that i was there, and waiting for my order, I said it very nicely to her, and a hour later, I still did not receive my groceries in the trunk of my car. These girls that worked in the pick up area, and mind you, there was four girls working, and they just flat out, kept ignoring me, acting like i wasn't there! And all these people pulling up in their cars, were getting their groceries, I canceled my order on my phone and left! I could not believe, they looked at my face, as they walked by my car, and would not help me! They need to rehire new people in the pick up area, instead of young girls, that will act like you are invisible. Very unprofessional staff at this Walmart! The pick up area, also ignores phone calls! I am now shopping at a different Walmart, for the way i was treated. I even gave the one of the girls my name, still no groceries. Seriously, there job is soooo easy! Pick up is supposed to make customers lives easier, but it was the opposite! It ruined the first part of my day, me sitting there, for no reason!