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December 2023 by Courtney Stevens
Overall a very poor experience. After several visits and attempts to allow them to make things right, I have soured on the customer service here. They have lied to me, refused to answer my questions about the care of my car, and have wasted my time.While I understand that sometimes fixing a car can be complicated, I am just very frustrated and would rather pay premium somewhere else than deal with them.
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November 2023 by Rudy G.
This dealership is very deceitful and a bunch lies do not do business with them I purchased a 2018 Escalade with about 45k miles on it so this is what the car came with that I had shipped to me when it got to my house. *The contract I signed had about 45k miles not almost 52k miles, for me that more than a years worth of driving. *The windshield is cracked which I think was deliberately not disclosed until the very last minute when transport arrived and they said they'd cordonate with safe lite to fix. *A sizable hole in the driver side carpet. *The right rear door on the passenger side gets stuck when you open it. *The rims are scuffed up pretty bad.*The back top tail light doesn't work and is filled with water. *The left head rest on the 3rd row seats is broken.*The carpet between the 2nd row and 3 row is not secure and flaps up.*There is what looks like 2 cigarette or lighter burns on the same door that is difficult to open on the arm rest, *The car also smells like mold/mildew. *The arm rest behind the driver side is extremely hard to lift up put down and has a size able hole on the side of it. *Not all the tires are matching. * The leather is more worn than my 2009 with over double the miles on it.*The air vent in the 3rd row top on the left side is broken so I can't control it back there for my kids. * There is gum in the corner of the driver side hand rail where the window panels are at that is stuck to the side. * Cracks on both sides of the Captain seats in the back.*Numerous dents, dings, holes and scratches around the vehicle. *There is plastic sticking out of the top of the TV/Nav screen. I haven't had a chance to check all the outlets and chargers, the computer components to make sure those are all properly functioning, as I've been very busy with work, my grandmother funeral and my sons bday so I'm hoping to do that today so it's possible I still find more underlying issues that were not disclosed to me. Yet I was charged something like 2800 for a "car wellness package to ensure the car had all working components to it." They said my vehicle wasn't in expected condition? First off I'm not a mechanic your dealership has working mechanics, my car is mechanically sound, and looks good so we can do tit for tat cause the one I bought is far worse in condition "than I expected" and it's only 5 years old my car is 15 years old the wear and tear on my vehicle is expected and nothing out of the ordinary for a vehicle of its age. I've been calling and texting and they don't want to respond I'm returning this vehicle and never do business with a Tim Dahle dealership ever again!!!
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August 2023 by Emma J.
Caleb was so patient and helped us get to know the car we were looking at! Didn't feel pushy at all and we ended up getting the car! Juan worked with us to find our perfect price point! All around a great experience!
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August 2023 by Josh D.
The people are nice, but it has taken over two months to finalize my lease buyout after spending 5 hours in their office speaking with real people. Because of this delay, from what I understand to be on the part of the financial services team here - I had two back payments on the car thru Mazda financial services. This was never communicated to me in any way - and thus was reported as a late payment - dropping my credit score over 60 points and piling on late fees. I've sent daily texts and e-mails to this group in an attempt to reconcile, but two months later, I'm still trying to untangle the mess.
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June 2023 by Craig C.
Be careful using this dealership. The service department will not follow through on agreements made. Bought some tires from them and they hooked me by saying they would do free rotations. Make sure you get it in writing. What they say means nothing.
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April 2023 by Amy H.
This is the most dishonest dealership I have ever delt with. I went with my mom to look at a car they put online. The night before she test drove it and she really liked it but the car had not been detailed and the windshield was cracked they said they would fix all that and then when it came down to price they were trying to add on an additional $1,500 for servicing the car. Thank goodness my mom did not sign because she wanted to think about it and when she came out she learned when they serviced it, that it was just an oil change. Like seriously and then when my mom asked them what all they services the salesman mark (who was super rude and pushy) could not give her an answer. I was trying to convince my mom lets go somewhere else but she was on such a crunch time because she was in an accident and because of the insurance she only had a few more days left with the rental but I begged her not to settle. And then she told the salesman she wanted to feel good about it and he said its not about feeling good its about the car and then told her he had like 8 other people looking at the car. So they were trying to sell the car for like $22,000 and told my mom the car was worth $26,000 so she was getting a great deal and then when we looked at the kelly blue book it was only worth $19,000-$20,000 trade in and my mom said oh hell no and she walked out thank goodness. Ended up going to LHM Chevrolet and everything went amazing and she felt good about her car. But I hope no one EVER goes there to buy a car. They only care about the sale and not about their customers
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March 2023 by Lisa S.
Caleigh was so sweet and helpful! We had a great experience! Thank you
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March 2023 by Glenda C.
The staff was helpful, knowledgeable about their cars and friendly. They helped us explore all options to find what was best for us. Brandon and Jake were great with us, but every employee we interacted with were amazing and we would recommend all the staff at this location.
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November 2022 by Leti F.
They were not transparent. I called Geoff and he didn't return my call so Jack contacted me. I told him the issues I had. No response from Jack for 2 days so I had to go in to discuss the issues because I knew they were dragging their feet on this. They told me the walkout and price, and when contract was written up it was way above the agreed price. We went in expecting the online price but ended being charged more. Why would I agree to pay more than the advertised price? No normal person would ever agree to that. It turns out the"walkout" price they gave me was the selling price. When the Brandon said that we are signing for the "walk out" price, thats what I assumed I was signing for, he failed to mention was that I really signed to pay more than the price advertised. All I was asking was to refund the difference since we thought the price we signed for was the "walk out" price. They refused to issue the refund because the paper we signed (which Brandon assured us it was the walkout price) was actually an agreement to pay more than the asking price. Had he made that clear we easily would have walked away from the deal. Geoff on the other hand added a warranty knowing well that we didn't want any of the warranties. In fact he asked "You said No to all the warranties." I said "Yes we didn't want the warranties." We got the refund processed but I had to go in there to get it. This should have been a simple phone call and a few emails.Josh the sales manager was no help. Basically came to meet with me to tell me he couldn't help me until the next day. I show up he wasn't there.Adam is hiding behind all these contracts that were signed under false presumptions. Flexing his pieces of paper as if I cared. All I was asking was for them to do the right thing. Thats not what Adam did. Adam made a comment "You are aware the check is going to the bank?" as if I'm trying to get a check for my personal bank account. This is about doing the right thing. That's it. Adam offered to take off the difference if I decided to get another car with them. That was laughable. I will never go back to this place. All my family, friends and followers on all my social media will never go to this place. Apparently no one that works there could really help me. It should've been an easy fix. I bought another car the following week from LHM Ford and everything went smoothly. You guys have lost a lot of business. I'm disappointed at the poor service and all the inconvenience I had to go through and hope no one else goes through what I went through.The most obvious thing I noticed is that they were busy protecting their own interests and customer service gets thrown out the window after the deal
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October 2022 by Davie S.
This is probably one of the most dishonest dealers I've dealt with. I dont normally write reviews but I would hate for someone to go buy a car from them without a heads up. I bought a car 2 months ago and recently found out that it had some damage that was undisclosed to me. Not only undisclosed, but flat lied to. I asked to see a car fax report on the car I was buying. The salesman pulled it up almost weirdly fast. I should have questioned it but I believed him that it was true. I asked if this car had any known damage. The answer was that there had been no damage and the salesman- Chris- "stands by every car he sells". Flash forward to a week ago, my car wouldn't start. I figured I had left a light on or something. I went to pop the hood to charge the battery The hood would not open at all. I called Chris, the man that "stands behind every car he sells" and he gave me the run around that he could call the shop to see if they noticed anything while they were doing the initial intake of the car and get back to me with a way to fix it or be able to get it open for now. Of course I knew he was probably lying and had no intention of calling me back, which he never did. I took the car to my local shop to see what the problem was with the hood. They found that the car had probably had front end damage in the past and that's why the latch was not connecting right. The Tim Dahle shop would have 100% seen this if they had actually done the oil change and intake like they said they did. So they either never touched the car or they flat lied to me. Either way, never waste your time or money with these people.
