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February 2024 by Tawny Chanthavong
I have been getting my taxes done at The Accounting Factor for many years now and I wouldn't go anywhere else. The staff is so friendly and professional. Here's to many more years to come. Thanks Rome and Peng and everyone else there for an incredible job you guys do.
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January 2024 by daniel sampson
Peng has been awesome. As a business owner he is an asset to my team of professionals.
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October 2023 by Josh Ortega
Both Peng and Juliet have helped me with my taxes and I’d recommend them to anyone who needs a personable and professional service! Thanks guy!
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May 2023 by Charles s.
As most people who have done business with this establishment are aware, the level of competency has drastically decreased. Peng Lim comes off as a nice guy, but lacks the skill set of fulfilling a role of following through with his clients. The accounting factor over books clients to the point they have so many appointments and no time to actually do the work they're paid to do.I was able to complete the work by myself in one day what has taken Peng over several months to do. Peng was tasked with an audit response and in several months never picked up the phone and called the auditor one time. I know because I called and the IRS verified that the only person who has placed a call was myself! Peng failed to respond to a letter from the auditor which put my audit in jeopardy with a notice of deficiency. Peng and the gang of clowns employed at the accounting factor wouldn't respond to my calls, emails or texts. One employee actually had the audacity to try and schedule an appointment to go over the audit progress with me in a month and a half in the last attempt to get some idea of what Peng was doing which was the last straw for me.Do yourself a favor if you have more than just a simple tax return and go to a more competent tax company. Peng is only interested in booking as many clients as possible without the capacity to actually do anything more than a tax return. This place almost cost me thousands of dollars
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April 2023 by Victoria Temple
Filed my taxes here and it was amazing!! Juliette helped and she was great. We were in and out in 45 minutes. I would highly recommend! We got a great refund. The tax fee for us was $125. We will be doing our taxes here next year and the many years to come!!!
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April 2023 by Addison Wathen
Best experience I’ve had with a tax professional firm! Highly recommmend!
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April 2023 by Nicole Zaatar
A good thing can't last forever. I had a great experience with this group last year- thorough, friendly, and timely. This year is a complete disaster and I've heard a similar story from friends who also use them.They squeeze so many appointments into a day that each of their employees have no time to address potential issues with returns. There were very few discovery questions asked during my session so there were items missed (good thing I checked). Trying to contact them if you have any discrepancies with your return has been a nightmare- 3 weeks and I still can't get anyone to address the issues. They're all too packed with schedules that they don't even have 5 minutes to make a correction.I'm still waiting to see if we'll get things resolved, but I already paid them so it's likely my return is late this year due to them. I won't be working with them again and I'll be pointing my group of friends elsewhere as well.
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April 2023 by Skyler J.
I heard great things from a few people but they were so hard to get ahold of and when someone finally responded to me over text and offered an appointment, I confirmed that appointment and I've yet to hear back from them in two weeks! Not going to trust them with my finances
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October 2022 by Salty Snowflake
I’ll never go to a “block” chain ever again!!! Asked a lot of questions to make sure I got the max deductions, as well as being very helpful in explaining things so I can get max deductions in the future.
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June 2022 by Eccentric Raven
Peng is amazing with numbers and knows the biz, they are professional and way better than the last lady that messed up my taxes.
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April 2022 by Jenalyn Scott
This place is AMAZING!!! Being self employed I've always struggled with taxes and Juliet made it so incredibly easy and gave me lots of tips to make next year even easier!I'm so glad we took the recommendation from our neighbors to go here!
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April 2022 by Ethan Forbes
I have worked with Peng and his team for 3 years now. Every year they are prompt, responsive, and help me so much. I have referred several people their way. I don't understand any of the negative comments. I can't recommend them enough!!
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February 2022 by Alex Romero
This is the spot. The price is unbeatable and the service is even better. Peng is the one to talk to. Patient, knowledgeable and happy to answer any questions without making you feel d**** Will never let anyone else touch my taxes
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December 2021 by Morgan Good
This was our third year working with Peng and it has always been amazing. They are so nice to work with and he has made the process of doing our taxes so effortless and worry free. We used to do our own, but after the first time using their services we vowed to never do that again.
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December 2021 by Emanuel Briceno
Last year I allowed Peng to do my taxes, we got everything done and I was actually expecting a refund. Almost a year later nothing, and in fact I’m having to do an amended tax return.