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October 2024 by Court Bennett
A bit old and rundown. Prices aren't too bad if you have a member card. Placement of food items makes zero sense with meat and cheese in like 3 or 4 different places lol
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October 2024 by Lucia Blasko
Just finished shopping and I happened to be here during restocking hour. I saw multiple unsanitary things happen in the span of maybe thirty minutes gathering my groceries. The girl restocking produce dropped some on the ground and restocked it anyways without disposing, the girl doing the trash put all the filled trash bags in a cart (the same ones we use to put our food in) and then pick one of the trash cans up off the floor and set it on one of the meat boxes to take the trash bag out, and the guy restocking ice cream had all of them on the floor while he was restocking. I’m sure they’re all doing their best and nothing against the people themselves, I know a job is a job and you’re up early doing it, BUT the level of sanitation level needs to be raised for sure. Not sure if I’ll be shopping here again
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October 2024 by Rob Fehr
This is a smaller store, stock is limited. They do ok though.
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October 2024 by Jacob Barney
Staff here is helpful and friendly. Pharmacy here is quick too!
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September 2024 by Lourdes Marques
Near my house. I find everything. Very nice employees. A good deal. Clean, tidy, everything fresh.
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September 2024 by Kyle L
Deceptive pricing.
I don't usually shop here unless I need something in a pinch since it's close.
The listed prices are generally lower than what you will pay even with a Kroger card. They make it intentionally difficult to get deals on items and then you find out at the register just how much they fleece you when the deals they post don't go through when you scan, even with your Kroger card
Now I remember why I shop at Winco and Costco and don't give Kroger much business.
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September 2024 by Alice
Do NOT get delivery here because their shoppers aren’t communicative, are massively argumentative, and like to blame the app for their lack of patience.
I’m ordering groceries in the Smith’s app for my grandparents because I don’t live there and they can’t shop for themselves. I got a notification at 11:06am that an item was refunded and then immediately after at 11:06am Jean C. checked out. When am I supposed to approve the refund and modify an order since now they don’t need the other item in there that went with the refunded one if he’s immediately marking it as done? I asked if I could still modify the order since they didn’t have the item and there wasn’t any time between the two notifications.
Instead of an answer, I got an argument that he “didn’t have time to wait for me to do that” and “it’s an app update” and “not [his] fault.” Again, fine, that’s how the update works, but it’s not an update that says “I’m done and checking out now.” There’s “no time” the shoppers are given for the order, so Jean C. “can’t spend that time” waiting one minute for me to read the first message and modify the order.
To top it all off, you can’t even review your shopper or experience with the actual Smith’s app or website and they tell you to go to Instacart. I don’t have an Instacart login because I’m doing it through Smith’s, so that’s a fun workaround to get out of their satisfaction guarantee for professional service, too.
So, tldr: if Jean C. is your shopper, cancel your order. He’s rude and apparently too busy for this.
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September 2024 by S G
Don't trust their posted hours! The employees close whenever they feel like it.
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September 2024 by Kim Edwards
Nice, friendly & helpful staff
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September 2024 by Donny Lashley
They told me none of the products were .48 cents. Called me a liar. More to the story, look at the receipts.
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July 2024 by Andrew Gallup
I have been shopping at this store for over 20 years. today I had an experience that bothered me so much I am going to start shopping somewhere else.
I have been to the Deli 4 times in the last week trying to purchase pulled rotisserie chicken. They have always had some in the past and if they were out they would stop and pull some for me real quick. the last 3 times I was told they were out and they couldn't order more. then today I was told that they were out again. I asked the woman in the deli to call the other stores close by and see if one of them had some, her response was "I don't know their numbers." She acted so put out to help me in the first place, like how dare I interrupt her sandwich making. I asked for the deli manager and was told she was already gone, so I asked for the store manager and she launched into some discussion about how it isn't their fault and how corporate is making it so hard to order things. I got fed up and just told her I didn't care. She got defensive and I told her I didn't even care about the chicken any more, I was so fed up with her attitude. All the while she was whining and complaining she could have just grabbed a roasted chicken and pulled it apart for me.
I went to the customer service booth and asked for the store director or whoever was in charge and they paged someone twice, but after 10 minutes I was tired of waiting. I told them I would take my business elsewhere and to nevermind.
This store has a few really nice employees, but as a whole it's not run well and I am generally disappointed most of the time when I go there. Aside from the few good employees the rest are lacking in so many ways. I know it's got to be hard to hire people, pay them next to nothing and expect them to care. This store seems to be run more poorly than most though.
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July 2024 by worthirr
This store is terrible as far as having enough people to check you out when you are done shopping! There is always only one, and maybe, just maybe if there are 4 to 5 people in line a 2nd will come up to check. And don't bring up self check out, I don't work for Smiths, and I won't do their work for them!
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July 2024 by Tavia Wilde
The new drink screens are so annoying. Not only to ads pop up constantly while you are trying to look for a drink, usually they don’t update so it says they have a drink on the screen but really it is gone inside the refrigerator. I don’t see the point of these at all. I prefer to look through the glass but now I have to open every single door to find the drink I’m looking for because there is a useless screen in the way.
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June 2024 by Liu Andy
I feel very dissatisfied with today's shopping experience. Today (6/10), when I was shopping in your supermarket, I bought 100 avocados. However, when checking the account, the cashier reportedly limited the purchase to 5 avocados. This makes me feel very inconvenienced and angry. Because when ordering, I noticed any information about purchase limits on the shelf or product label. If I had known the purchase limit policy in advance, I would have adjusted my purchase quantity accordingly instead of being informed only at checkout.
Supermarkets have the responsibility to clearly mark purchase restriction waste information on the shelves of restricted products so that customers can understand in advance and make appropriate purchasing decisions.
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June 2024 by J J
I want to give a shout out to Julie in store pick up department. Thank you so much for your assistance, you went above & beyond excellent customer service & I truly appreciate you!! I hope Smiths & your store location know that! Thanks again
