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June 2024 by LB Andalin
The repair person was professional, knowledgeable, honest, and did an outstanding job for us! Thank you very much!
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June 2024 by Shari Hales
Austin was incredible. Sears provided horrible service. I contacted sears as many ways as I could and was assured my fridge would be repaired on the date I scheduled it. Turns out no repair was scheduled and I had to wait theee extra days for my fridge to get fixed. I was so disappointed that there was such a horrible job done by the sears system.I was assured by multiple contacts that my repair would happen and it never did.It wasn’t until I called my original tech, Austin, that anything changed.Honestly I should have gotten this job done for free. The service was non existent.Austin is the only one who actually helped me.Total fail on the part of sears.I do still want my money back.Horrible service to tell me my fridge would be repaired for three days in a row with no intention of sending a repair man.Going without a fridge for two weeks was ridiculous.
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May 2024 by Hal Rosen
This rating is not for Melissa H. but rather for Sears and their unforgivagle lack of a system that shows what the last technician did. I find it unbelievable that Sears doesn't have a system that documents everything a technician does, so that in a case like mine, where the appliance was making the same noises within 24 hours, another technician can easily see what was done, and thereby develop a new plan of attack to solve the problem. In stead, Sears left a new technician with no tools to work with, and they made me a very angry customer.
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May 2024 by Mel Niedfeldt
David was wonderful! Timely, professional, efficient and thorough. It’s been some time since I have had such quality service. Highly recommend!
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May 2024 by Marci Cardon
Great service. Fast and Friendly.
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May 2024 by Sherman Hepworth
I'm happy with the service. I'm happy with the technician. Most importantly, they found the problem and fixed it
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April 2024 by Mac Cotting
Tech replaced part, I turned water back on, so far no water leaks. I will keep a keen eye on it.
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April 2024 by John Kelly
Very nice, competent, and efficient repairman
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April 2024 by Patty Miller
The service rep was amazing. He was very knowledgeable.
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April 2024 by Claudya Dominguez
David was great. Very nice, kind and efficient. Thank you for the great work
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April 2024 by Hugo A Valecillos La Riva
Excellent..⭐️⭐️⭐️⭐️⭐️Five Stars
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March 2024 by John Hackinson
I never received information of when he was arriving until the morning of the appointment. Your website states you will get an estimate of the arrival time the night before and I didn’t. Plus you have an automated phone system so I couldn’t talk to anyone. This isn’t Austin’s fault. It is your systems updating people of their appointment and an 8 to 5pm window isn’t acceptable. Austin was good, although I didn’t appreciate him walking around with his shoes in our home. We have a lot of ducks in the area with much waste on the sidewalks. I would appreciate repair people to wear the booties over their shoes or remove them.
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December 2023 by Aaron Wilcox
David was super friendly and did a great job fixing our refrigerator
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December 2023 by Jawn Hall
Austin was training a new man, Gene. Gene was courteous and professional, but it was Austin’s experience that resolved our problem. I’m really glad we had someone who knew what he was doing!Follow-up - The original diagnosis did not fix the problem. This time Gene came by himself and correctly diagnosed it. Today when the part arrived he installed it. Hopefully this will fix the issue.
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December 2023 by Richard Hemingway
The only complaint to your company is waiting all day for David to come.Very nice man though
