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October 2024 by vanir145
The Sandy location is a horrible store! They damaged my moldings while replacing my windshield, did a crappy job replacing them (brushed me off when I tried to talk to them about it). I ended up having to have the dealership replace them for $409 and when I tried to talk to safelite about them helping with the cost for the damage they did, they completely ignored/ghosted me (both the store manager and the district manager). This location in Sandy is a scam. Do not go there (I also heard them quote multiple people $185 to fill a single chip on their windshield while in their store). I will not go there again!
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October 2024 by Ken Snow
Took my car here through my insurance company. They messed up the sensors and said it was because my gas light was on? i brought it back a second time for them to tell me maybe it needs an OEM windshield. 3rd time they put in the OEM windshield and still sensors are messed up. told me they could put on free wiper blades for the mishap and which they did not. They now told me that i need to take my car to the dealer... i also heard them tell another customer to go to Jiffy Lube for a chip repair because they are half the price! haha . Terrible at their one job. Haven't even had a follow up to see how they can get it fixed. I guess go to Jiffy Lube?
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October 2024 by Brent Anderson
$180 for a rock chip repair is outrageous.
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September 2024 by Dave Bender Bending Carlson
Nice and easy process with my Insurance and Safelite partnering up. Was much faster than I expected.
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September 2024 by Michelle Clark
Great service and very fast
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September 2024 by Ben Beus
Not impressed. I told them my window was intact and just needed to be resealed, and they said their only option was to replace it. Then, they said they couldn’t even find the glass to do it.
I called another auto glass place, and they resealed my window in 45 minutes. They also said they could order glass for it if the glass needed to be replaced.
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August 2024 by Alen Frandsen
First windshield had a blemish. They took care of it, replaced it the next day. Second new windshield less than 6 weeks old. Major rock chip. You call the local number, you get a corporate computer "I'm sorry I don't know how to process that request good by" you try and set an appointment for the same day.....not. commercials not true, to busy. I went to the store they close at 5:00, according to the door hours. 3:45 one car in the shop 5 techs standing arround. Dude comes out after I stood in the office for 5 min. "Can I help you" explained the situation, "sorry can't help you all booked up" "MIGHT be able to get you in tomorrow" next windshield will not be purchased with safelite. Silly me thinking I would pay $250 more and get better service. Next time I will go out of my way to find a different company, and pay less!
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August 2024 by Karrie Jones
Went to the Sandy location. I had a windshield with a warranty and tried to get a rock chip repaired. I waited 19 mins before someone even came up to the desk to talk to me then we look at the car windshield. He said they won’t do it with the warranty. I asked to talk to the manager. It took another 20 minutes for the manager to come up to talk to me. I think he was hoping I would just leave. The manager was extremely rude and said the company was bought out and they don’t honor the warranty anymore. He was just trying to get me to replace the whole windshield because there were a few other divots. I may have done that had not been selling my car.The manger went on to tell me it’s up to the manager at each location if they want to honor the warranty. He’s short handed so he’s not able to do it. So he is not willing to honor it but he wants me to buy a new windshield from them. I wish I could give them a ZERO stars rating!
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July 2024 by Roció Gonzalez T1
Very bad company They changed my appointment date an hour before, and then I made an appointment again and they told me that I couldn't do the work since they didn't have the material available. Terrible service
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July 2024 by Paul Kartchner
I stopped in to get a price and schedule a windshield replacement. I asked if there were any discounts available to help offset the insurance deductible. I was immediately accused by Noah and the the lady with him of committing insurance fraud. I asked for the Utah Code that indicated this. They did not have this information and told me to leave. Discounts that helped cover the deductible was a standard practice in the past. If indeed laws have changed, that is fine. Please train employees to politely educate your customers of the new laws and have those laws available when asked. This would be great customer service. Accusing customers of insurance fraud is not the way to treat your customers. These are questions that every customer has the right to ask without being told they are breaking laws that employees cannot reference or provide. Rating: Customer Service terrible. Needs training in how to handle situations when a customer asks these questions. I second another reviewer. These employees seem to be looking for an argument and a reason to tell customers to leave. A real chip on their shoulders.
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June 2024 by Colton Soffe
Did not have a good experience, will not be going back.
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June 2024 by Hyrum Brunsdale
They did a windshield replacement for me. Fine work on the replacement, but they removed my apartment parking pass during the replacement and placed it in an interior compartment. They didn’t put it back and didn’t tell me they had removed it so my car was towed costing me hundreds.
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May 2024 by Adam Wagner
They installed my seal on my window inside out and I didn’t notice for a few months called them to get it corrected and they said we should have noticed this when they installed it and refused to fix it. I spoke to a few different managers and all said that same thing.
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April 2024 by Chase Hansen
I had my windshield for 3 years. It cracked so I replaced it at this location. The windshield cracked halfway across less than a month later. They told me it was a rock, but I'm pretty sure I would have noticed if a rock hit my brand new $1200.00 windshield. I will not be back to this location. They do nothing to resolve issues They most likely caused.
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April 2024 by J Dix
You automated phone system is terrible!
