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August 2024 by Rob Dorsey
First day we drop off the car at 9am they call us at 2 to say they can't do it because they have the wrong glass. OK, whatever. Bring it in a second time at 845 am they close at 5, no phone call by 440 so we go in, not done yet, you'd think they'd prioritize it after the first or at least call to let us know to come in at 6. Now sitting in the store since 5 and it's 6 and still not done... poor communication, way too long of service. Over 2 days having our car and still not fixed one windshield. Communication could have at least got 3 stars but there was none.
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August 2024 by Newell Bullen
Safelite was impacted by the global Crowdstrikenoutage and missed my appointment but I got a follow up call eventually and they rescheduled it. The agent gave some useful advice on how to preserve the state of the windshield from cracking beyond repair. Let’s hope things hold up until I can do the makeup appt. The text alerts are helpful.
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July 2024 by Brian
This was our second windshield replacement by this office and in both cases they didn't get the moulding around the windshield properly sealed, causing issues.
The most recent time I even commented to the installer to pay careful attention to this issue.
A week later most of the moulding across the top of the windshield was coming off. We scheduled an appointment to have it fixed and they never showed up.
We scheduled another appointment and they finally fixed it...for now.
In the future I will choose another glass replacement company as their service is clearly substandard.
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July 2024 by Erin Malouf
Fast service and very thorough. The wrong party was ordered via insurance and they caught the mistake and corrected it fast
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June 2024 by Riley Irish
they replaced my windshield, but never cleaned up the left over trash, rubber or the glass from the replacement. I have glass everywhere in my car. In my air vents, on my floor mats, my seat, EVERYWHERE! I also have it on my dashcam and they never cleaned anything up. Just finished and placed the car in the front. Not impressed with the Sandy location.
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May 2024 by George Edmonds
The girl that put my windshield in did a great job ?
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April 2024 by Ty Robertson
I came in for a windshield replacement the other day. They did a wonderful job. Perfect. Staff was friendly, competent and professional. Thanks so much!
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April 2024 by Kirk Bengtzen
Horrible customer service. I made an appointment and paid for the glass only to show up to the appointment and get told an hour later that they didn’t have the glass in stock. So I went back, picked up my car and they said they would call me and let me know when The glass would be there. I never received a call back so I called again a week later, and the person that answered the phone, I don’t know her name was rude, and acted like I was being an inconvenience for her.
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April 2024 by CLSH
Showed up to our house to replace the Windshields. Did a great job. One car had rust arround the edges. He sanded it down and put primer over it, to keep it from getting worse and leaking.
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March 2024 by Chase Petrey
Horrific experience - I had a chip repaired that is now split just a few weeks later into an entire windshield crack. I've tried calling these guys and it just rings and rings no one ever answers. Also the website area where a warranty claim can be lodged is 'down'
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January 2024 by Arlen Jiacoletti
Pretty good services, and the car looks great ?
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December 2023 by Joshua McAlister
In and out with rock chip repair in 15 minutes. Appointment made just hours before.
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December 2023 by James Dumas
Very nice service and the online setup was very easy.
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December 2023 by Ricardo P
Try to call them and talk to someone. Let me know how to accomplish that.
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December 2023 by Mr. Cooper
technician scratch the area around the glass. i do not recommend this shop. they told me to take time out of my day from work to bring the car so they can see the damage? i guess they think i don’t work. i do not recommend this shop. i had to get car insurance involved so they would fix my car
