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March 2024 by magnus moulton
Been a customer for 3 months and everything went well till two weeks ago I go to my storage unit and find a different lock put on by the company?? I’ve checked with the front desk and they said they put it there but have no idea why. And the manager is on vacation, I’ve tried calling multiple times with voicemails and no call backs. The office hasn’t been open during business hours since the first time I went in. What’s going on with this place?
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March 2024 by SomeNewJonas
At first it seemed like a good deal when the charge was $260 per month for a 12x30. But in the price just kept going up to where we were paying $420 for no apparent reason. And I was very unhappy with how much moisture pooled up on our possessions, dripping in through the cracks, again with no explanation when I asked them. Most irritating is that they "don't pro-rate last month's rent" when we tried to move out and couldn't make it happen before the end of the month due to extenuating circumstances. They charged us the full month's rent even though we left within the first three days of the last month. But of course they were okay prorating first month's; Not cool . Luckily our spot was right by the exit so it was easy to get a big truck in but many of the units were in very bumpy tight curvy areas. I guess you get what you pay for... until they bump the prices up. ?
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March 2024 by Harper Manning
I had given up on expecting any level of customer service from pretty much any business lately. Even if you get help it's no help, BUT.....Christina over at the sandy public storage has renewed my faith in humanity. FINALLY, someone with a brain, work ethic, AND a heart? She's almost too good to be true. You rarely find someone who will go out of their way to try and help you, actually listen and empathize to work WITH you. As the owner of a moving company, I bring a lot of business with me and my loyalty is hers now. I wish I could give her a raise, so I'm guaranteed to work with her because she could go anywhere and succeed.
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March 2024 by Robert Smith
I have been renting there for awhile now and the new property manager Christina is awesome. She has worked with me on some issues and she really cares about her customers. Some of the mangers in the past have been hard to work with or havent been around to help with things. I look forward to working with Christina in the futer.
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March 2024 by Stephen Madsen
I have been really impressed with the professionalism and the genuine care from the new manager at this facility. She always tries to make herself available, and has helped me with a multitude of questions regarding my account and the facility itself. Storage units are storage units but what makes this place different? Is the people running it. They're very helpful and they actually care.
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December 2023 by Vainga kiki
I absolutely appreciated this place and its hospitality. The manager was so kind and helpful, I believe his name is ceohne. Anyway he was wonderful!
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December 2023 by Jasmine Johnson
Waste of time and there’s constant misinformation being spread. When I reserved my unit I was under the impression that ALL locations had climate control units. 2 weeks ago when I reserved the unit I spoke with someone on the phone and they confirmed that it was true as well as the monthly rate would be $30/mo for my 10x7 unit. I get a call on Wednesday to confirm said reservation and when I asked how to go about payment the person on the phone was sure that you could set everything online. Come to find out that wasn’t true, anyways I call customer service trying to figure out how I could pay and customer service said to come in office (not THAT big of a deal but when moving you’re on the clock for things and it was a slight inconvenience but I digress). I show up to the Sandy location to finalize everything for my unit, this is where I get frustrated. The guy at the Sandy location was probably the most informed out of everyone I’ve talked and had he spoke to me prior I wouldn’t even bothered wasting my time here. I understand it’s not HIS fault but the company definitely needs to stop false advertising and spreading misinformation.1. The unit that I reserved no longer was there. The guy informed me that even though you make a reservation doesn’t mean you’re guaranteed the unit. Correct me if I’m wrong but isn’t that what reservations are for?? To hold your spot until you arrive? VERY annoying especially after I talked to TWO people yesterday from this company confirming everything was in order.2. NONE and I mean NONE of the units are climate controlled at this location EVEN though it’s advertised otherwise.3. Correct me if I’m wrong but I don’t remember it saying anywhere that there was an automatic insurance program you’d be enrolled to after the first month. That’s $15 added on top of whatever you’re already paying.I’m assuming everyone I spoke with on the phone before I came in must’ve worked at different locations because there’s no way I should’ve been this blindsided. More transparency would be nice. After this month I’m definitely going somewhere else this place is a joke.OH btw the Midvale one has climate control units but they’re not part of the special deal they’re promoting and the monthly rate is freaking ridiculous.Absolute joke.
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November 2023 by Devin McCurdy
Impossible to talk to anybody there to get help. Showed up on moving day and forgot my keys. Already rented a truck for $800 THEN realized I didn’t have the keys. I was not able to talk to anybody, even after calling and chatting online. I’m not convinced anybody real actually works at public storage.
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October 2023 by Stacy Fairbanks
Bought 2 storage units on auction Over $925. Went to go pay for them. When I got there they only could take cash, when they advertised credit card. Had to leave go get cash. Then they couldn't give me receipt or issue gate code for access. So manager gave me her code and said come back next day to get it all handled. Came back 3x next day, no manager onsite. So I called next day and made arrangements to come in when I was back in town, 3 days to rent the units. Arranged to have a moving truck and 3 movers go to facility to start loading, no manager no gate code... they blocked the code given to me!!! WOW, REALLY BAD SERVICE AND NOW I'M OUT MY MONEY AND THE CONTENTS OF UNITS! TOTAL LOSS OF OVER $1250
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October 2023 by Kelsi Schierholz
Really an unfortunate place to rent if you have any need for your stuff. I’m sure it’s fab if you’re just going to put it somewhere and leave it there forever. I run an event rental company and stored bulky things like special chairs and backdrops at my storage unit. They claim their locks rust regularly, but I am almost positive my lock was cut by them accidentally or someone broke in to it and they didn’t tell me and just replaced the lock. As a result, I couldn’t get in to my unit for over a month. They told me I was not allowed to cut the lock myself and only their owner was allowed to do it, but the owner would be cutting locks in the next few days. The second person we talked to (had to take time away from work to talk to them as they don’t answer their phones or voicemails) said only a locksmith was allowed to do it, but that he would call the locksmith first thing in the morning. This went on for weeks and I was never able to get into my unit. My husband ended up letting them know we would be cutting the lock after we had to pay almost $300 renting stuff I already owned from other people so that I could do the baby showers and birthday parties I had scheduled. We decided to move out immediately and one of the workers saw us moving our stuff after talking to us multiple times and didn’t apologize or even comment.In short, your lock will be changed without notice, no one will answer your calls, the hills absolutely suck and will bottom out your cars multiple times, and you will get no customer service to speak of. Not good, not bad, just none.
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October 2023 by Kelly Brunner
Horrible place to rent. I’ve only been renting for under a month and I’m already looking to move my things. There is zero customer service at this place, they say they have “business hours” but no one is ever on site. The door even says it should be unlocked during business hours but it’s locked and empty every time I’ve gone. Getting someone on the phone to talk to is a joke. It was a breeze getting it set up and moved in but now they could care less. I’ve tried multiple times to return the lock they gave me and cancel their automatic insurance with no success. They only care about making money at this place not customer communication. I got a good deal on my unit, but I will be moving elsewhere for just a little bit of customer service. Don’t waste your time.
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October 2023 by Sarah
I wouldn’t use this storage facility. I used it as it was close to the apartment I used to live in and my storage was broken into. There are no cameras in the back left so police didn’t have a way of finding out who did it. I was told twice by property manager that she would look into refunding a late fee and that she would be able to do it and never heard back. Regardless of late fee or not, I got my things out of there as fast as I could and try to warn others about that place. I had a lock on my storage unit and they still managed to break it and take my stuff.
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September 2023 by Gabe H.
Avoid this place at all costs. We used a storage unit during the process of moving and when it came time to pick up our stuff our unit had been broken into. While filing out the police report the officer mentioned that this happens a lot here. Wish they would've given us a heads-up beforehand that break-ins are a frequent occurrence.
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August 2023 by Melissa Eggett
No 24 hour access. Renters insurance automatically added they will remove it once proof of insurance is shown. It's my stuff it should be my choice to insure or not.
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August 2023 by Tonielle Dunne
This is the best place to have a storage unit!! The property manager, Jenny, is so helpful n nice!!! I know my things are safe n if I’ve ever got a problem Jenny always helps me n is so sweet about it!!