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February 2024 by Miguel anguel Hernandez alvarado
The employees are very attentive
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February 2024 by Alaina Fister
Did a return and the salesman, Jimmy, was incredibly rude. Seemed highly inconvenienced by it, complaining about having to do it manually since we didn’t buy them at that location.
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December 2023 by Sue Stowe
I used to drive more of a sports car but now have a Dodge Caliber. I wanted to switch out the shift knob for a cuter one. I ordered one online but it was for a screw on knob not a pop off. Mike at NAPA fixed my problem in no time at all . He placed a vacuum hose in it and the new knob fits like a glove! I highly recommend this store and ESPECIALLY MIKE for any help you need on your vehicle! He's a miracle worker! Thanks Mike ?
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December 2023 by Brian Simpson
Worst experience ever the assistant manager in Sandy was completely rude. I went to pick up my items that I ordered online and got the worst customer service from the assistant manager I've ever gotten at a place. I will never shop at that location again or napa auto parts store
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December 2023 by Just a person
They take coolant. 5 stars in my book. ?
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November 2023 by S L
Went there tonight at approximately 1800, Jimmy had a real bad attitude and made me feel like a total idiot and I don’t appreciate it. Jimmy should find a different line of work because he was useless. We ended up going to o’reillys and they were great. Don’t go here if you expect any help or service especially from Jimmy.
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September 2023 by Chuck Zitting
First of all as many of the other reviews have said the people in here are very condescending and have an outdated mentality when it comes to customer service. I've still bought their products because of their warranties and I believe them to be quality in the past. But when you come to warranty those products you will find that you will not get what you bargained for.These guys are complete crooks and do not care about their customers, they have no value for lifetime value of their customer but only the profit that they can make in the moment.I purchased a battery with a 2-year warranty. When I tried to warranty the product 18 months later with the receipt and all the required documentation they tried to find every other reason why they would not honor it. The battery literally melted from the inside out with no other defects from the vehicle. I have worked on cars my entire life and the battery was clearly defective. It was strange because the first thing the guy wanted to know is if I had the right receipt and then moved on to other reasons why he said he would not cover it when I produced the correct one, Mike the assistant manager said the defect would have shown up in a few months, which makes me wonder why anyone would even offer or purchase 2 year warranty. Clearly this is just a scam to get you to buy their products with no intent of ever making good on it.Buyer beware. Last NAPA product I ever purchase or allowed to be put in my vehicles
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September 2023 by Kevin Denos
The staff here isn't very friendly and they're almost always talking to each other instead of helping the customers. I've been in here several times and it's happened every time.
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July 2023 by Richard Corbin
Easy in-out parking with Handicapped spaces at front door. Cash, Debit, Credit.Ultra clean/organized & fully stocked & next day delivery or sooner if out-of-stock. I was welcomed as soon as I entered the store staff for polite and friendly and knowledgeable.
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July 2023 by Dylan Khauv
The employee Jimmy was a bit concending and annoying to work with. I ordered a pick up order for a single can of refigerent and got there early, instead of him getting asking for my order # and getting it. Instead he would go on and on about how he gets alot of orders, how I came early and he did not push the pick up button, or even how I told him I payed already and he said "No you have not paid, not until i press the button that says order is ready will the order go through and you would have payed".Must be very hard to go 10 yards in the store to get my order with the 6 employees and 2 customers in the store mid day on a Monday. Funny how people his generation will say how the youth do not respect their elders, but he can't even do a simple job without giving an attitude.
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July 2023 by Megan McConkie
I went to this location on 6/21 and Jimmy, the assistant manager was the one helping me. He had zero respect and down talked me and my husband the whole time. He was very unprofessional and rude from the second we walked up to the counter.
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April 2023 by Gary Holt
NAPA this is the only place to buy parts my dad worked for Napa in the 70s for awhile . But I needed a new flasher relay for my 66 mustang went and got one at a different store and the dam thing was shot in 2; weeks looked at it said made in Mexico . Not going back there again so I did what I should have the first time went to NAPS and never had together another one again
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April 2023 by Ben Hubert-Comyn
Ordered a part online and went in to pick it up. Was the most simple thing I've dealt with possible. I went in showed my receipt on my phone they checked the number and grabbed my order and I was gone. SIMPLE AS BREATHING!!!
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April 2023 by Bishop Brown
Dave and the crew always take excellent care of us. They go above and beyond and it is appreciated!
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January 2023 by Austen K
NAPA is by far the best retail automotive store! Don't waste your time anywhere!
