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April 2024 by Andrea Doyle
I had a couple of issues with my Invicta watch. Since I did not hear back from another representative, upon a second call, Erica, one of the Customer Care Representatives from the Lowen Watch Group, was able to swiftly address and resolve my repair order. Erica's professionalism, patience, competence, understanding, courtesy, and friendliness aided in furthering my repair-order in an acceptable fashion. Thank you, Erica! I look forward to wearing my exquisite, working Invicta watch once again, soon.
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January 2024 by Patrik “Pädu” Schneider
I had to get my GLYCINE AIRMAN repaired! Still under warranty (can happen) I got my watch back in perfect condition! Being born in Biel-Bienne I’m addicted to precise work! Well done. Now I wait on my TISSOT V8 to come back the same way after service
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January 2024 by Ryan B.
EDIT: Eric from their customer service reached out to me and got things resolved. Still not happy, but I do appreciate his efforts. Never again. I sent my out of warranty Momentum to them for a second hand repair, got an email that the estimate for service was ready, and I have since spent HOURS trying to get in touch with their service center just so I can pay for the service. Sure wish I had checked the Google/Yelp reviews before getting involved with these people. Appalling service...
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October 2023 by Andrew C.
I sent in my Nubeo Watch a month ago, emailed the a few times and they do not respond back. Said it would take 14 days to fix and can't get anyone to answer the phone. Don't know if I'm going to get my watch back, they already charge me over $300 for repairs. Will never use this company again.
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September 2023 by Tom O.
Because Löwen was kind enough to let me know the name of my watch's battery that I lost, as they seem to be the one company in America entrusted with this information for Wenger watches, I am leaving them a 5 star review. Thank you Löwen for being helpful and of service.
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August 2023 by Barry M.
I mailed my watch for evaluation and repair-- the cost of shipping, evaluation and the promised repair came to $200. Only after this was paid did I get a notice saying the parts weren't available and there would be a long delay. When the watch was finally returned to me over a month later it still wasn't working, I asked for a refund. They asked for a video of the stopped watch to prove it wasn't working. Unable to send this, I returned the stopped watch itself as proof, again asking for a refund. Instead they sent it out for repair again, and once again said it would be delayed while they waited for parts. Only after further calls and delays. did I finally get a partial refund. All this took 3 months and many frustrating calls and extended holds.
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August 2023 by X Z.
This watch quick started showing signs of moisture/fogging. I contacted Victorinox (Wenger) who referred me to their approved repair service, The Lowen Group. This repair service contacted me with estimates to clean the inside of the watch, replace the crystal, and even the watch band. When I clarified I only needed the moisture issue addressed they seemed confused, then seemingly started to make up reasons why it would not be covered under warranty, such as "it is possible that the stem was cracked and water entered that way". They then told Victorinox it would not be covered because the stem had been left open, and Victorinox chose to go with that conclusion. I previously owned a Wenger watch for 20+ years and that's why I bought this brand again. Well let me tell you their products are now EXTREMELY POOR QUALITY and not what the they used to be. Shame on Victorinox and The Lowen Group, who apparently changes it's name every time they accumulate enough negative reviews. Don't waste your postage mailing your time piece to this place!
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July 2023 by Liz Lawlor
Long story short…..sent my watch for a new band. Paid extra to have it checked over and new battery in addition to the band replacement. Had it for 7 months and stopped working. Told it was fine as it was working while at the shop. Paid to have it sent back. Less than a week it stopped again. After my negative but honest google review I did receive a call. The offer was to return the watch at no charge and they were review it again. Problem I had thrown it away. What good is a watch that doesn’t keep time? Refunded the original amount I paid and the shipping for the second time I sent it to them. Any complaints from me would be me being unfair.
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July 2023 by Brenton Sieverts
To be quite honest, I do not have experience with the company itself. I have done work for companies close to the store though. On two occasions I have parked on the owners property, and he is quite rude about it. He really does not seem pleasant or respectful. And me being a watch conisueir, I would not want to bring my watches here. Customer service should not just be for customers, it should be for possible future customers as well! So I hope the services they offer is good at least, but there is my two cents on how I think people should be treated!
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May 2023 by Mario S.
I can not get anyone to return my phone calls or emails. My watch was repaired but haven't received it yet? Very poor customer service!
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May 2023 by Jason Butko
The best experience buying new replacement parts for your watch.
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March 2023 by William W.
This company is THE WORST BUNCH OF SWINDLERS. They will be rude to anyone who deals with them because they are the only place that services watches of certain kinds. They are liars. Worst customer service experience ever!
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March 2023 by Andrew Roberts
Gotta give them a hand, the repair was done in a timely manner.
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January 2023 by Van Frazier
Very fine watch repair and pricing. I've used 2 X and everything is excellent.
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January 2023 by Brad Bachtelle
Absolutely 5 Stars for Service from Kiara G!!Thank you so much, Kiara, for your superb and completely professional customer service! I placed an order that needed adjusting, and Kiara took care of everything. Great attitude, very welcoming and superbly professional. Truly 5-Star service!
