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March 2024 by KEITH TAUFER
John, whom I believe is the manager of the location, was very attentive and professional. He gave me confidence that my needs would be handled the way I needed them and I enjoyed my experience in the store. I've been a long time customer of LensCrafters and have always liked them, but this experience was particularly exceptional. I do like their products and selection as well. Better than most optical stores.
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March 2024 by Jean Smith
Our customer service representative was professional, efficient and friendly. It was great experience!
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March 2024 by William Young
The technician who helped me was so friendly, knowledgable and fast. I was in and out with my new glasses order in less than 15 minutes. I had a fantastic experience! Thank you!
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March 2024 by Jim Berardino
Had a very good experience in ordering my new eyeglasses and frames. Lucy, the young lady helping me was extremely helpful and with be, an elderly customer, who had a special need with respect to my frames. Being very hard of hearing and having hearing devices on both ears, I needed frames that were rather thin in order to fit well with my external hearing devices. This required trying and fitting several frames before we found the one purchased. Lucy was great to work with and is a true asset to your store.
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March 2024 by Anna Ryser
They made me feel very comfortable!I had to have glasses the same day to pass my vision test at the dmv as I never needed glasses before. I have very little time and was on a day off so couldn’t take another day off todo what I needed to do.my glasses were ready in under an hour! They also helped me pick the perfect frames from their huge selection.
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March 2024 by Linda Staker
I’m am being generous with a one star. They put the wrong prescription in my glasses. They said they redid them but it was still the wrong prescription. When I couldn’t see they made me feel like it was my fault. No exchange or return on that expensive pair. $580. Beware. Go to fashion place LensCrafters, or take your chances.
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January 2024 by Christopher Reigner
Great friendly, no rush. Provided answers to questions I didn't think to ask. Friendly and comfortable, no pressure.
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December 2023 by Ryan M
Team is awesome and helpful.John takes great care, ensuring everyone feels welcome.
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December 2023 by Larissa Dickson
I went in there the other day and they were bad mouthing other offices. I was super shocked at how unprofessional they are here. If they are saying bad things about their competition image what they say about their patients. 0 out of 10.
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November 2023 by kurt Jones
This new pair of glasses feels a lot cheaper quality then the same exact pair I got two years ago. I have both pairs still and one is considerably cheaper. Said it would cost 20$ for the pair after insurance so I figured the bill would be around that. Nope 120! They charge tax on price before insurance not after.
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October 2023 by Katrina Crane
Due to circumstances, I lost my vision insurance. Still, I knew there was a good sale so I called and explained my situation. Jon helped me with the eye exam, the sale situation, and even gave me advice on frames that were better for my face shape! Amazing service! Highly recommend!!
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October 2023 by Patrick Green
London is a super great sales person and she was extremely helpful. I will be back and buy my next glasses from her! 5 stars from me!
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September 2023 by Heather Hart
I’ve been struggling to find a pair of glasses that fit my face and look good for literal months. John helped me find not one, not two, but three pairs!! Just when I was going to give up all hope of ever finding a new pair! Seriously come here. You will be happy you did!
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August 2023 by Scott Poppen
I am a senior with visual problems since I was 2 years old. I have going to optometrists or ophthalmologist for over 65 years. I have intermittently seen the folks at LensCrafters South Town for 20 years. My visit today was especially good with an excellent exam and refraction by Dr. Roshan (a fabulous optometrist) and a fast and friendly fitting of my new pair of glasses by the optical staff.
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August 2023 by Makenzie Crane
I had a great experience here! My glasses broke and I was heading out of town the next morning. David was able to help me out in finding a new pair that I loved and made it possible to get the glasses/lenses made that day. Thank you David!
