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November 2023 by Steven Roberts
This has been the worst customer experience I have had in my entire life.For three weeks, Caliber Collision had my vehicle and informed me multiple times it was being worked on. The day before the completion date, I contacted them to find out what time I could pick up the vehicle. I was then informed that the vehicle had not even been touched and Joseph Weyerman, the man overseeing my vehicle, claimed he tried contacting my insurance company for two weeks but never heard back from them (for the first time in history, USAA doesn't respond for two weeks- yeah right). Not once did Joseph Weyerman reach out to me and update me on the situation. Not once did he respond to text messages I sent them about the progress of the car.According to USAA, Joseph Weyerman filed the paperwork incorrectly. He filed the car as repairable and USAA sent the money. Instead, he meant to file it as a total loss. Due to his foul up, my car sat in limbo for three weeks while I was being told it was being repaired and with zero communication from Caliber Collision or Joseph Weyerman.Any honest mistake would surely be corrected, right? Not at Caliber Collision on Monroe. They refused compensation for a rental car just two days before Thanksgiving. Since I was originally told the car would be completed on 22 Nov, the day before Thanksgiving, I arranged plans to drive home that evening to spend Thanksgiving with my family. Now, due to Joseph Weyerman's incompetence, and the general manager, Manny's, lack of willingness to fix a problem THEY created, I am not only without a car for an additional undetermined amount of time, but not able to go home for the holidays. Thanks, Manny and Joseph Weyerman!On top of all of that, the call with Manny ended after I asked him when I could get my car. He said I could come down any time but, "if I was going to bring an attitude with me I better bring a police escort." I took this as a threat from him, as I'm not sure how else one would take it. Absolutely disgusting.
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November 2023 by Steve
Good workmanship on car repair. Excellent customer service and communications (I received numerous text updates as the car was being repaired). The only downside is their customer waiting room - there isn't one—just two seats in the front door area and an empty fridge.
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November 2023 by Lance Mergens
Excellent work performed.Repair was timelyCommunication was over the top, I never had to wonder what was happening with my repair, regular updates.Staff is knowledgeable and easy to work with.Services: Painting
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November 2023 by Derek Befus
Amazing job! Caliber East will be my go to for any future repairs. Thanks for a flawless repair and even better service!
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September 2023 by Levi Lieske
This business is overwhelmed. They’re just writing things off and marking things up without actually even thoroughly examining anything and I get that they do this on a daily but when you’re so backed up that you don’t want to take a car so you just write it off to make your job easier is very unprofessional . Then you find the nicest way to lie to your customers about it, No one is stupid. I suggest going to a smaller collision center not this collision center.
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August 2023 by KRYSTAL BOYACK
Now I understand why USAA has them listed as the preferred auto body work provider- they are good! Accurate estimates, timely updates, responsive service team. Thanks for making my Subaru Outback look like new again.Services: Painting
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August 2023 by Marc Godsey
Caliber did and great job repairing our car after it was hit in a parking lot. They even found additional damage not on the estimate and worked directly with the insurance for the additional cost. They kept me informed of the progress and they got it fixed ahead of schedule!Service: Body & Trim
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July 2023 by Beata Navratil
Quintin at Caliber was amazing, true master artist. My car was hit from the back and the work done was perfect, my car looks better than new. Thank you.
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July 2023 by Mike Matich
Great experience! Very friendly and completed the job in 1hr. Saved filling insurance claim which saved me money will recommend them and will use them again
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July 2023 by Linda Burrows
All the staff at Caliber Collision were very Kind and Professional. Dave B.was over my claim and he would call and text to keep me updated on the progress of the work being done. Dave would listen to my concerns and addressed them immediately. They also made renting a car so stress free it was wonderful. My car looked like a new car inside and out. The work and customer service provided was EXCELLENT. You have me as a customer for life and I am telling family and friends how fabulous you are.
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June 2023 by Greg R.
Sadly my insurance company decided to total my truck. While we waited for that determination, the employees at Caliber decided to steal whatever they wanted out of my truck to include about $20.00 in change and some tools. I'll never use this business again nor would I recommend it.
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June 2023 by Suzette Mitchell
The service Caliber Collision provided was superb. They informed me almost daily of the progress they were making on my car. The body work was excellent and I feel like they went the extra mile to make sure I was pleased. I will definitely send anyone and everyone to them.Service: Body & Trim
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June 2023 by guojun li
Bad experience ever. Color wasn’t matching enough. And they damaged my car and didn’t notify me, good thing was I found out by myself when I was told the car was ready to pick up. The car wasn’t on acceptable condition. They had to keep the car to repaint it and order replacement for their damaged parts.Service: Painting
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May 2023 by David Weinstein
Someone backed into my rear bumper so it needed to be fixed and repainted. They did a great job in a timely manner, looks like new! Car was washed and clean on pick up. Great communication to keep me informed. They call, send texts and have a web site with progress info. You are also given a page explaining why in some instances, parts may be delayed.Services: Painting
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May 2023 by Emilia Szubzda
I came to Caliber after my car got crashed into (back bumper and tailgate was smashed). They team did an incredible job, kept my informed the whole way, and made the process as easy as they possibly could. I would go back 1000 times (but I hope I don’t have to).Service: Body & Trim
