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May 2024 by Jody Page
Joe was very helpful and answered all of our questions. He knew his products and had a good eye for our style and what would work in our home. He was very responsive throughout the process and is just a nice guy! We would highly recommend him and the entire team at EA.
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May 2024 by M Calder
Sarah is great to work with, replies quickly, and follows through on concerns long after furniture is delivered. We will work with her in the future, too!
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May 2024 by Sarah Anderson
Sarah at Ethan Allen has helped me on several occasions. She took time with me while in store and was excellent at communicating via phone and email. Sarah is ultimately the reason I went with Ethan Allen to furnish our new build home. I look forward to working with her in the future.
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May 2024 by Cynthia Hendershot
I loved working with Sarah, she was so helpful find exactly what I was looking for! She has made my home look inviting, elegant and comfortable! I know I couldn't have decorated my home with out her help! Thank you, thank you, Sarah!!!
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May 2024 by Sarah Jackson
I have had a fabulous experience with Sarah Hepworth at the Ethan Allen in Sandy. From the very beginning of the process to the time our new furniture was delivered Sarah supported me 100% and kept in close contact. She helped me choose items that reflected my personality and was at our home when my furniture was delivered to make sure everything ran smoothly. She also gave me a heads up on a sale and I was able to purchase a beautiful tray for our new bathroom. She is kind, professional, and extremely detail oriented. I couldn't have had a better experience. I will always return to Ethan Allen for my furniture, not just because of the superior quality but because I know Sarah will help me with anything I need. She is super nice!
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May 2024 by Linda M
Sarah was so easy to work with and provided great advice.
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May 2024 by Maile Domingo
Four days ago, a 23 year dream came true! When i first moved to NYC in 2001, I lived in what I call a Chicken coop, a small apartment with a kitchenette; not even a full size kitchen nor a full size refrigerator and no oven. Around the corner was an Ethan Allen gallery and I would buy a cup of coffee, usually one from the street cart, and walk through the store and admire and dream of the furniture. Well, fast forward 23 years later, i bought my first home and my first pieces of Ethan Allen. I met with Sarah at the Sandy, UT store and it was really a new experience for me. I remember after our first meeting, she mentioned she spent quite a bit of time with me. I needed some finer details which she helped with because I live in Hawaii and shipping to Hawaii was on my own time and dime. Sarah was patient and helpful.
At our second meeting, I wanted to finalize the details of my selection. I walked in and Sarah, my designer, had color swatches and a small table set out. Everything looked beautiful. We went over the final selection and ordered my dream sofa, two ottomans and the beautiful gold table she had set out. Sarah was prepared. She was always available either through, phone calls, text or email. The day the furniture was delivered to the cargo company where I met it, she was available and supportive through it all. Infact, two days before delivery at cargo in Salt Lake City, UT, I was told conflicting information that I was not able to ship it. In a panic and being very stressed, i called Sarah and she quickly resolved it by saying we could put a pause on the delivery to cargo if it cannot be shipped until we figure out what to do. After some leg work and talking to a few people, i resolved the issue and was able to ship the sofa. I have never bought custom designed furntiure and it was truly a lovely experience. I have another project, and asked Sarah if she would like to work on it with me. I want to recover my dining room chairs with Ethan Allen fabric that will compliment what the furniture i just received. If you are looking for a designer to help you, ask for Sarah at the Sandy, UT location. She knows her stuff well!!!
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April 2024 by alutah b
Very sad to say that my experience with Ethan Allen has been less than stellar – a real let down. The most disappointing thing is that all 5 pieces of furniture that I purchased from them came damaged in some way. 2 night stands that came with broken drawers that just don't close – period. They determined that the rails are defective because the drawers don't close. These are 1300 night stands right -- from Ethan Allen?? .... and they come worse off than a piece of furniture from Wayfair. The sales team is nice but I am having to continually contact them for status updates on what is going on, not the other way around. And at this point I'm literally having to BEG to get my nightstands replaced. They tried the "repair" trick ... it did not work. This has been going on since January … it’s April. OMG – run I tell you. Save your money.
I grew up believing that Ethan Allen was one of best furniture manufacturers out there. Although the pieces are solid, their quality is very disappointing, from staining to drawer quality it’s been real let down. Did I mention that the stain is flaking off the drawer corners? And they don’t care …. They let their quality control go right out the window. There is no way their plant has ANY quality control in place ... just a pencil pusher approving custom orders that clearly should not have been sent off their production line.
Also do yourself a favor a DO NOT use their financing. If I had used my AMEX card I would have more protection on my 10K purchase ... now I have ZERO protection and furniture that I thought would be my "forever set" is no better than a set off of Amazon (seriously).
What a let down.
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January 2024 by J
We spent a nice three hours with Michelle today! She went above and beyond to help us figure out what exactly we wanted, suggested what changes would make our space more enjoyable and really helped us pick out furniture for our dining room and two bedrooms. Michelle greeted us and we immediately went into what we are looking for and left with ideas for three rooms in our home. She was patient to hear our ideas, personable and provided expert insights that made all of our ideas even better. We left very happy with the money we spent for three rooms.Going in the store was a more catered experience versus the convenience of online, in this case it was so much more of a fun experience being in the store, seeing the options and customizing it further with design options only available with a designer like Michelle.We had expert help, laughed a lot and an all-around good time!Pictures are chair options we loved, and customized the colors, fabric and design.100% recommend going in store and working with Michelle!Thank you!
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December 2023 by Huong Egelund
We really like Ethan Allen. We furnished our home with several pieces 15 years ago and they are still stylish and in great condition. Very happy to be able to add a few more pieces recently as well. If looking for quality and something that you won't see in every other home, I recommend visiting Ethan Allen. You work hard for your money, invest in quality, customized furnishings that will stand the test of time.
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November 2023 by Heidi Mark
Worked with Ethan Allen for several pieces in our home. They have beautiful furniture and good in home help for their customers. We had an issue with one piece of furniture that took a year to resolve, I had to keep following up on it as no one was keeping track of it on their end. Once it got to the right person it was resolved professionally and quickly.
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April 2023 by Sharon C.
After 2.5 yrs of dealing with Ethan allen this is what I've put up with.... The first sofa was made in the wrong fabric as the sofa fabric was used on the chairs which were also the wrong style There was not enough fabric to make a new sofa so I had to reselect. the trim was out of stock for the pillows but I was told they could get the trim from another vendor. Nope!!! I have pillows with no trim I later ordered another ottoman knowing the dye lot would be different which was fine, my mistake for not ordering 2 at the same time. The 2 nd ottoman arrived looking nothing like the first ottoman so I returned it. Then I was told that the first ottoman was ACTUALLY defective and they needed to make another ottoman This would leave me with 2 ottomans with mismatched dye lots and mismatched style!!!!!!! I was refunded most of my money but had to pay $300 for the shipping of the wrong styled ottoman. Never go here unless you have unlimited patience. No one takes responsibility !!!!!!!
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April 2023 by Dixie Thompson
4 stars only, here’s why: Ethan Allen furniture is gorgeous! We recently received two sofas and eight dining chairs; EA deserves highest marks for design, materials, craftsmanship. And the delivery teams were great! The in-store designers are friendly.BUT the in store ordering, processes and delays should be improved and were unnecessarily frustrating. My husband absolutely loves the furniture, has said it is “exactly what I wanted!” but has also mentioned he won’t go back to EA. My advice - buy EA furniture, just be very clear about what you will be getting, expect a little confusion, and really pad your expectations for receive date. I will order EA again but will also continue shopping from RH and others.
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March 2023 by Steve M
We have been looking for a dining room table. Ghee and Stephanie measured 2 rooms for our planning. Although we didn't get the dining room, we did purchase the Conway couch and chaise with Bolton Walnut Top Table.They provided a 3D model of how the furniture would look in our rooms. Having that information helped us move forward on our loft - the furniture is excellent quality. The kind you can use for 20 years, move a few times and still look 1st class.We will be going back when we start looking at updating more rooms. Thank you!
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March 2023 by Ryan Cropper
Warning. DO NOT BUY!I purchased a leather sectional early 2020. Within a month of it arriving, one of the cushions began peeling. Due to COVID no one responded until 2021. I was then told they don’t repair and to send pictures to corporate. They never responded. After two years of trying we finally got an employee at the store to respond and say it would be replaced. She then left the organization and forwarded to corporate. They then denied the claim saying it was normal wear and tear. It was not as the peeling started right after arrival in 2020.I have contacted two leather repair companies. Both told me it is not real or very poor quality leather and can’t be repaired. So sad. Avoid this company at all costs. The quality for the price is terrible and their customer service is worse. They should stand behind their products when it’s their fault.
