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May 2024 by Bob Dastrup
Total incompetence. After going back and forth between my doctor and the pharmacist, the pharmacy tech finally found my script misfiled. Unacceptable.
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May 2024 by J Lee
Do you ever fill like why did I bother with COSTCO PHARMACY SERVICE. Talk about a place that wants to discourage you from coming in and doing business.
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April 2024 by Melanie M
This location has the actually worst customer experience possible. The blonde woman is the rudest person possible. They will text you saying that they have your prescription and are working on it so you will go and shop thinking that’s what they are doing, then when you show up at the counter they yell at you that how were they supposed to know to start your prescription if you didn’t click the link in the text. tHAT IS NOT what it says
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February 2024 by Kimberly Heath
I’m hopeful that I’ll be able to revise this to a 5 star rating soon as customer service continues to improve. I’ve had some really good experiences here.
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January 2024 by TE T.
Sam's is far cheaper with more selection, and they don't accept Mastercard. Dealbreaker.
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January 2024 by Chef Bingham
Ready when they said. Pleasant and quick.
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January 2024 by Kennedy M.
Ordered one of these chocolate chip cookies that everyone has been raving about and it was burnt... 2 stars because it would have been good if it wasn't burnt
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November 2023 by Kelsey Teel
I spend about $300 a month at this pharmacy. Every month I have to call to refill one of the prescriptions because somehow it got off the automated service and nobody is able to help me get back on it. They typically tell me they’ll place the order which will be ready a certain day, but then it’s not, so I have to get a partial refill and return a few days later to get the rest.They are very fast once you do get up to check out though, and their prices are better than anywhere else.
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November 2023 by Kayla C.
terrible service. . I tried to return a blanket that I bought less than 24 hours ago on 11/10 around 3:15pm. it was the wrong color. I wanted it back on a Costco gift card/shop card so I could go back in and purchase the blanket in the correct color. the lady told me that it has to go back to my debit card because of their "new system". I asked her when this new system was implemented because I did this last week for another item and was given a credit on a shop card because it's more convenient when I'm going shopping there and don't have to wait 5-10 business days. She told me they got the new system a couple months ago. I called the South Jordan location to verify and they were completely shocked what I was told. The lady I interact with at the Sandy location was rude, uninformed, and probably needs training as she seemed like a Walmart employee not Costco. Please give that woman more training so she understands policies correctly. Props to South Jordan for fixing Sandy's mistake.
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October 2023 by Cory O.
The store is great as well as the store staff and checkers. However, the pharmacy staff are the biggest bunch of jerks I have ever encountered. They are rude, condescending and just surly. Love the store, hate the pharmacy.
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July 2023 by K N.
we had an unfortunate situation at the tire center due to a flat tire we got on the freeway close to this location. i am giving this review 5 stars only because of the incredible customer service we received from Dave. he handled the situation that was the fault of his coworkers with such professionalism and great customer service. he is not in management position, but he clearly should be because he had to take care of the situation when his manager that was working the same shift did not. he helped us as best he could in his position and when he could see his manger in the tire department was not doing their job, he recommended we take our situation to the store management where we were taken care of with more great customer service.
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May 2023 by Kristine R.
Costco pharmacy pharmacist is the most disrespectful person That I have ever come across. I'm 73 years old , and after 30 years on the same medician he decided who and how many prescriptions he would fill and even the amount he would alot out! I had a handwritten prescription from my Doctor, and he said big deal he won't honor it!.they have filled it here every month for years! but due to the manufacturer shortage he has decided the amount he thinks I should be taking and he said he didn 't care what the Dr. approved he wouldn't dispense it to me ! He was trying to question me , about my medicines I take for my ADHD. and acted like there was no such thing that people just wanted drug's so insulting ! I am a 73 year old Grand mother that was new being treated like a person off the street trying to score pills. I have never been treated so badly ! I am an upstanding citizen! My Husband is a retired Policeman, and this so-called Pharmacist was treating him like dirt also. I won't stand for this, I'm turning him in to the pharmacist code of ethics for them to take what kind of action can be taken against him? He insulted everyone of us that are suffering from ADHD! hes at 5201 South intermountain Drive
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May 2023 by Abram L.
I'm very frustrated with my Sandy, UT. Costco today 5/13/2023. I've been a loyal member for over a decade and today I got there 30 minutes or so before they closed, but didn't hear anything about them closing soon? I went about my normal shopping, getting way too much as I normally do. I was taking time, getting everything on my list and noticed that I was being spied on from both ends of the isle, it felt like I was in a prison and the guards were watching my every move. I asked the man on one side of the isle what they were doing, because it felt strange to me and he told me that they had to make sure that I was safe, because they were closing and didn't want any fork lift to run me over. I told him I was just trying to finish up my list and I would be out of there as soon as possible. I went down the next isle and there was a woman watching me, I noticed the flowers that I had missed on the previous isle. It's nearly Mother's Day, so I pointed my cart as I was walking to the flowers and the lady physically stopped my cart and said "You can't go that way". By this time, I felt that I was kind of being man handled with the fact that she had stopped my cart, rather than just saying, "Is there something you need that I can get for you, we are closed and they don't want members going back there?". I told her that I just needed flowers and since they were about 5 feet away from me, I didn't think it would be a problem? She was a little snooty with me, saying she could get them. I told her that it was a personal gift and I'd like to pick them out myself, reluctantly she let me get them. I went to the next isle and on my way back to the lady, another lady yelled from almost all the way down the isle (right next to the other lady), " sir, we are closed, you need to go to the register." I yelled back to her, I'm fully aware of that and have been told already. Honestly, I had no idea that Costco was closing so early. It's amazing how customer service works, when it's bad, you end up feeling like you've been wronged. When it's great, you understand everything you need to know and you leave either happy with the way that you've been treated or leave not ever thinking anything about it. To Costco: Customer Service is Paramount to the longevity of your stores. You've had the luxury of being one of very few big box stores that cater to Groceries and non perishables like Kirkland brand items, etc. All great things end, it just depends on how long you are able to do and be better than your competition. Customer Service and Satisfaction is a keystone to the success of Costco and without it, it can erode the foundations of a business. Keep that in mind when you work for those that make you successful. If they leave, being frustrated with the way they are treated, you may have more posts just like this and that alone starts the erosion.
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March 2023 by Mea B.
I'm a self check out kinda girl but many, many times the employees in the self checkout area, that are there to help, mind you, just stand there and chat with each other when I'm struggling to turn my box of milk over to scan it. They can be very unhelpful at times.
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January 2023 by Jessicah J.
5 stars for Costco. Could easily spend thousands of dollars here and definitely have. Costco is the best! We love the samples, the food court l, the clothes, the bulk items, and everything kirkland brand. They have the easiest returns and kindest workers. The parking lot is a nightmare and so is going on a Saturday haha.
