Costco Pharmacy is part of a large retail store known for good prices and a wide variety of products. Customers appreciate the store’s ability to stock hard-to-find medications, which is a significant plus. The store itself offers a shopping experience where customers can buy everything from groceries to tires, large screen TVs, garden supplies, and even get information on buying a car. Many find the atmosphere friendly and welcoming, with store personnel providing excellent customer service that creates a positive environment for shopping. Customers often leave feeling good about their experience and may enjoy a nice, affordable lunch on their way out. However, the pharmacy services have received mixed reviews. Some customers report rude, condescending, and surly staff, which negatively impacts their overall experience. In contrast, the tire center staff, especially one employee named Dave, has been praised for exceptional customer service, handling difficult situations with professionalism and care. Such individual acts of kindness highlight that the store’s customer service quality can vary significantly depending on the staff member. Concerns about store closing times and customer treatment near closing hours have also been expressed. Customers have felt uncomfortable when they perceive that staff are watching them closely or restricting access to certain areas in a manner that feels intrusive. Some mention feeling hurried or manhandled during these times, which diminishes the shopping experience. Overall, Costco offers great prices, a wide product selection, and friendly store personnel, but the pharmacy staff’s attitude and customer service consistency remain issues. Improving pharmacy interactions and maintaining high standards of customer service are vital for sustaining the store’s reputation and customer loyalty.
Good prices, but the lack of drive-thru, coupled with sometimes surly service, makes me go elsewhere when I have the option. They often have hard to find meds in stock though.
February 2024
I’m hopeful that I’ll be able to revise this to a 5 star rating soon as customer service continues to improve. I’ve had some really good experiences here.
January 2024
Ordered one of these chocolate chip cookies that everyone has been raving about and it was burnt... 2 stars because it would have been good if it wasn't burnt
