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December 2020 by Pat C.
So Xmas shopping and went to go into the store following the arrows but I was told by a lady she must check my bags to go in? I chose not to go in which is sad as I go there a lot as I am writing this I observed a shopper go in with bags no check will not shop here again even on line
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August 2020 by scott rich
Great guest service. Great covid policy.
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July 2020 by Leanne Davis
Customer service is extremely poor i called and asked If I could get come past closing the the assist manager says okay I arrived at 707 doors were closed. I own 26,000 in LB you can kiss it good bye. I will never invest in a company like this I’ll take my business elsewhere. Drove 40 mins when there was also a wreck I called twice to verify my arrival.I called and she says I closed at 7:07 but I arrived at 707. Stood and talked with the assistant manager for like 4 mins.
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July 2020 by Steven Adams
Store is not enforcing the mandatory mask mandate......
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June 2020 by Mailey Simpson
Favorite place to shop for bathroom items! Such good prices and definitely the best smells!
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March 2020 by chris patty
South Towne Mall location. Was there today to do an exchange. About 4 employees on the floor and only one register open. Stood in line for over 5 minutes before another employee came to the second register. They seemed annoyed to help me. Without a receipt they knock down your exchange price so I also had to pay over the exchange. The whole time there it seemed like employees were bothered by their customers. I am telling my whole family to not shop here. Plus your stuff is overpriced.
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March 2020 by Gina Robertson
one of my all time favorite stores. can not leave with out spending hundreds
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January 2020 by Callie Birch
Great smell. Love the lotions and soaps.
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January 2020 by Benny Kingston
Sale prices are good enough to stock up for birthdays & Christmas...
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January 2020 by jason barth
Andromeda was the employee who helped and she was fantastic. Very welcoming and knowledgable.
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December 2019 by Madeline Carson
By far my favorite bath and body works location! Genuine, helpful, and amazing associates. Jamaica was the sweetest and very knowledgeable in helping me with my holiday gift shopping!
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December 2019 by Daphne Millward
I have shopped at bath and body works for many years and have been a loyal customer but this last experience made me not want to shop here anymore. I spent over $500 on candle day and brought 4 into the store to exchange the scent. I told her I bought them on candle day but my phone wasnt working and I couldnt pull up my email reciept I just wanted an even exchange. The employee was super nice and helpful but needed the manager and she was so unbelievablly rude to me, and her employee. She asked me twice during the transaction if I would "actually be purchasing anything" and rolled her eyes super rude, than she laughed at me when I asked her a question. I'm like I already spent well over $500 in the last month with all the sales, I just needed to exchange a few unused things which the company says they are happy to do if you arent satisfied with a scent?! I have never had such poor customer service and it makes me not want to return to that store and sadly I don't have any others close by.
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December 2019 by robert crose
Great store. Great customer service. Always a good deal.
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November 2019 by Trent
Everyone there, is super nice! They had to do a lot of explaining with coupons to me… and they were all very patient! The store was very clean and organized… and everybody very willing to help with anything that you might need! Very well done BBW! I am sure that I will be back very soon. Easy Christmas gifts!
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November 2019 by Brittany Shipley
Love the workers here and smelling all there amazing fragrances!!!