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May 2024 by SuperWookie
DO NOT shop with this company. There is good customer service, there is Ok customer service, there is bad customer service, and then there is Wolfgang Man & Beast company. ZERO customer service. ABSOLUTELY horrible and can not believe in this day and age, that there are companies that are THIS bad and somehow doing well. They have some cool looking dog collars and other gear. But that's where the companies fake good vibes they pretend to have end.I placed an order for a collar. Then a few mins later realized I should have just added on the leash as well (as we need one for our new pup), plus you get free shipping if your order is over a certain amount. So I immediately went back to the site to call them and explain, so we could change the order and add on the leash. But low and behold, they have NO phone number for customers to call?!?!? HOW is that even possible for a company to NOT have a CS phone # to call?! First major Red Flag. Then it says you have to email them for a response. So I email them. No response after day 1. No response after day 2. Nothing at all actually and it's been two weeks! No response after 2 weeks!?!?! So I found them on Instagram. Message them there. And again... NOTHING.Also, the shipping process took a long time and far too long to get to me. I ordered this on Sunday afternoon and it didn't even ship out until mid week. Then finally got it on Saturday. I feel like this company consists of 2-3 people that are doing this part time and don't care one iota about the customers or CS.This company is a scam and you should be aware that not only do they not have ANY customer service, but they have a horrible return policy where they charge you a restocking fee. I was thinking about returning this thing, but I'd be out shipping and a restocking fee! Plus, the collar we got is not that durable or robust. The actual collar material is a thin cheap silky shiny material that does not look or feel like it will last very long. And after reading others reviews, I can see why.Customer Service is THE most important aspect of a company. The product is second. These guys have the flashy cool Instragram vibe going for them, but that's it. All flash, no substance and ZERO customer service.Stay away from this company, they are a scam.
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March 2024 by Sarah Harvey
Came to do a return. Not open during posted hours even though neon ‘open’ sign was on but doors locked.
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January 2024 by Paige Lewis
I bought a trout printed bandana for my golden retriever very cute on him. They have leashes and collars that also match the same print which is exciting to know. I loved the style and prints they had made for each item. What I found interesting is they have doggy beds that unzip and zip back up kind of like a sleeping bag. The employees that helped us very super friendly and invited our dog into the store so we could try on is the accessories on. The employee said both the colors and the leashes were made in the US so that's a bonus and all products in the store are high quality. The bandana was $14 and collars were about $21. Would definitely recommend going here especially if you like hiking or outdoorsy things cuz they have prints that will match your vibe. There's not much to the eye when you walk in but if you look deeper you'll find what you're looking for. Definitely would recommend this to friends.
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March 2023 by Candice Carey
I love the Wolfgang products! I had previously purchased two Martingales of theirs through Amazon, which are fantastic, but I was looker for a newer style for my pups and tried their website, and I'm glad I did! I purchased another two! They have such a variety and print for everyone. I had an issue with my Gpay giving the wrong address to ship, I sent an email and the Wolfgang crew took care of it and corrected my shipping location. I got the collars in two days. My dogs love them, the Martingales are awesome, we walk our dogs on a dog leash and the style really helps.
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October 2022 by Adam Sayre
Update-Got ahold of someone there and the order was taken care of. The products are really good so glad it was able to be sorted out. Ordered a leash and collar, the website took my money and I waited a week for shipping info only to find out that they are closed up. Now I have to find a way to get my money back. Really frustrated by this. Update-I guess they are open but I have sent emails to the info account and on Facebook and no one is responding, which is why I thought they had closed up shop for good.
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August 2022 by Sarah Foster
I put in an order a week ago and have yet to receive any shipping details.I had an issue the last time I purchased something from this company and thought I would still give them another try as their products are cute (durability to be determined).This company is impossible to get a hold of. I have been attempting to reach customer service for multiple days and I guess this review is my final attempt.
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July 2022 by Jeff Langridge
Very dissapointed in my experience with this company. After placing an order on their website, there was some big mixup with shipping my order, I never received it. I left numerous emails and voice-mails, not one response. Eventually contacted them through social media. Whoever ran that account was indeed polite and helpful, however they were never able to give me any tracking info for my re-sent package, and just refunded me. If you really want one of their products, I suggest buying it through Amazon, or picking another company.
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July 2022 by Ryan Fleenor
I bought the dog harness that was not adequate to the size chart that they had shown I have asked for a replacement one or an exchange for a larger one and emails which they have not replied to me at all I have called them left voice messages there's been no reply to that as well. The dog harness was about half the size that was expecting to get. I picked the medium size one which extends up to 24 in and my dog that weighs 36 lb does not fit in it. That means a 36 lb dog is now a large or possibly an extra large dog according to their size chart. Little over priced and lower quality then expected.
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January 2022 by Hayden Simmons
My order was shipped to the wrong address, which wasn’t a big deal, because after emailing Wolfgang, they said they would resend it. It’s now been over 2 weeks, and I still have not received a replacement. Not only that, they no longer respond to emails I’ve sent regarding the replacement and eventually just requesting a refund. Very disappointed in their customer service.
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November 2021 by Matt D'Onofrio
Great quality leashes and collars, with very cool designs. Recommend these products for dog owners. Leashes are very strong/durable too
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May 2021 by Jason Kintzler
Dopest dog dudes in the doggyverse.
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January 2021 by Trent Marsh
I've never really been inside but everyone i see leaving has a smile on their face.
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December 2020 by Alex Raymond
I bought the Antigua COMFORT DOG HARNESS for my 20-lb miniature schnauzer last year. It was a nice product but she didn't like it (no big deal) and I returned it to Wolfgang.1) The return process for Wolfgang is a pain. No pre-paid shipping label, had to go wait at the post office to get the product returned.2) To add insult to injury, I never received my refund from Wolfgang. I inquired about the status of the refund and was told there was no record of any return and since there was no USPS receipt I was out of luck.While Wolfgang makes good products (we do have a collar for our dog), I am not impressed with the service this company provides. I do not recommend.
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October 2020 by Kaley G
Horrible harnesses. I was so excited when I purchased them but a few months later they started to fall apart from normal day to day use! I tried to contact support and they never get back to me. The harnesses are suppose to have a warranty but doesn’t look like the company is going to support it. On top of that the harness is holding a nasty smell that won’t wash out. I have washed in the washer. Hand washed. Nothing works. I am giving up. About ready to switch over to ruffwear. Designs were cool but quality was horrible. ?Collar is still good but not the harness for both dogs unfortunately. They tried to blame it in chewing(for one harness) but the harness never come off the dogs and if they do, they go into a locked storage box. My dogs never chew on anything.
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June 2020 by Corey Bullough
Fantastic customer service and product. PIT BULL APPROVED
