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April 2024 by Kaylee Gutke
West elm is my favorite store to shop at. It’s always so organized, clean and aesthetically pleasing to look around the store. Makes me want to get EVERYTHING. the quality for the price is amazing. This stuff will last forever. Worth the money for the quality. The employees are all so nice and helpful and great at helping you get what you want.
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March 2024 by james gatto
Return policy is ridiculous. Received damaged bracket. Requested return and they want the entire assembly back. Not just the bad part. I asked for just what was damaged and agent said that was not an option. I said I would order just what I need. Nope there are no spare parts. This is after we spent over 1k in curtains and rods. Would have gotten better service at Walmart.
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January 2024 by Jacob Wood
How do I leave a 0 star review? West Elm delivered a couch that I had been waiting months for with NONE of the hardware needed to attach the legs. Now they're saying I need to wait +1 month to receive the hardware with no way to expedite the shipment.Furniture looks great, and is quality... But the logistics of this terrible are just awful.The only thing you can count on with West Elm are insane delays and headaches.
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December 2023 by Lisa Zvingowaniseyi
Customer service is horrible, I purchased an end table November 3rd and it was supposed to be delivered to the store at City Creek on 11/18 and today is 12/05 and l still do not have the order. I keep calling and asking and they keep saying it is in transit and that's all l get nothing else.This is the most frustrating experience and l am super fed up with it. There has been 2 different sales for this table and l am still waiting for the one l ordered 11/03.We shall see if l even get it. Why do they even charge shipping if your items will ship for months?
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November 2023 by Elle M.
If you can find street parking in downtown SLC, it's a quick in and out with street access to the store entry. I find the store to be overcrowded with stuff. The aesthetic is modern, but quality can be lacking at times. I've experienced the staff to be very friendly and helpful.
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November 2023 by Evelyn Radford
Nicholas Blanco was awesome and helped me find the perfect dining table for my space. He was energetic, knowledgeable, and made my first experience at this location a great one. I will definitely be back!
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September 2023 by Michelle Langley
2 stars because they have delayed my delivery! Order placed 7/24 and estimated delivery date of 8/22-9/5. It now says the eta is 9/12-10/2. It's 9/20 and have received NO updates... This was an "Open box" item and was in stock... I contacted them and CS doesn't know, so they just say "sorry"... I will update my review as soon as I receive my item that I am super excited about! Please deliver it!
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August 2023 by Leah Frazer
This was a nightmare customer service experience. I’ll never order from this family of brands again. I ordered a couch in March, and they set a delivery date. Ryder showed up with the entirely wrong product- not even a couch (which they also unboxed and dropped the white armchair in the mud.) They didn’t have any idea what was going on.From then on, I had to continually reach out to find out what was going on to ask what was going on (no one knew;also no one cared or helped). Literally no one ever contacted me- no emails or calls to give me updates or anything. It was like I paid them money, and they were content to never give me anything for it. 4 months later, after endless calls, I requested a refund and got it. Still no idea what happened to the couch I ordered.
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June 2023 by Sarah Lyn Chirichigno
HIGHLY recommend ordering from this store instead of ordering from the West Elm website! Sales associated Lacey and GM Weston were kind and helpful in a way that you cannot get online. In-person customer service from West Elm is SO much better than the generic online customer service. We've bought quite a bit of furniture from West Elm and will always choose to buy through this location going forward.
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April 2023 by Katie Faumuina
Do not order online from these guys. Expect delays in your shipment. The third party shipping company they use (Ryder) is so unprofessional. I kept getting the run around about my order and their communication is terrible. Not worth the $ or the time!!
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April 2023 by Stephen Jones
Poor quality. $400 for delivery. Furniture that is falling apart after just under a year. Do not recommend.
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April 2023 by Tracy White
I don't get downtown Salt Lake City too often, but when I do stopping in West Elm retail store is a must!
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December 2022 by Rolf Pawelek
Pretty ridiculous experience. No wonder they have a 3 star rating. I should have done more research before putting my trust in West Elm. They jerked us around for months saying our shipment was delayed. Went from September to November to December then January. Ultimately it got pushed again to July. These guys are a joke, DON’T SPEND YOUR MONEY HERE!!!!!PS you make my woman angry and that makes me angry!!
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December 2022 by Austin Baker
Ordered a vanity and had to schedule 4 different deliveries because marble kept coming cracked, which significantly delayed our project and left us without a working sink for months. Customer service kept telling us we could get an appeasement, but once it was finally delivered they now say we can’t. Terrible customer service. Will never shop from this company again.
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December 2022 by Alison Adams
I would give this place a zero if possible. Purchased something months ago and the “white glove delivery” keeps getting extended without explanation. Hard to believe this place can stay in business.