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July 2024 by Elliott Sipple
Branden was extremely helpful and patient. He was knowledgeable and quick thinking to help me switch carriers. This was my best cell phone service experience. Thank you!
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June 2024 by Kaden Chino
I went to another location before this and they were not able to do anything. I came here and Drew solved my problem in 5 minutes. Great location!
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June 2024 by Joel Shaji
Had a great experience getting my plan upgraded at this store, Branden made it hassle free and was very willing to help.
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June 2024 by AJ KOHMAND
Zack is amazing, helped me in no time. Amazing customer service
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June 2024 by Brook Haslam
The manager was fantastic. We had problems with our bill and he was able to take care of everything very quickly.
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June 2024 by Elizabeth Hankammer
I'm always impressed by the staff of this place, it's very helpful and reliable.
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June 2024 by S Clayton
Despite the obnoxious manager who wouldn't listen long enough to hear the problem, the techs who work here are great and patient. They are mostly knowledgeable and extremely helpful. Hate the location, but I always have. The more buildings they overrun Sugarhouse with, the less I go down there. The techs though, they are great.
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May 2024 by Papa' Rob Menasco
Always nice and as helpful as can be. Paid retail but the service is worth it. Note: this is a company owned store not a franchise. If it cab be done they can do it. I think they will help any Verizon customer. They are not a prepaid store.
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May 2024 by M Christensen
I came in to check on an upgrade and they told me “so are twelve other people”
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April 2024 by Greg McEwin
Terrible Service at this location...
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April 2024 by Jessi Basham
Switched to Verizon from cricket. Worst mistake I ever made. I have been with Verizon for 2 months and my bill has not been under 180 dollars and I found out why. The lady who set up the account originally messed it all up and put me on the most expensive plan even after me stating that I didn't use my phone that much. I have called and came in 4 times to have this issue resolved but of course in order to have the issue that they created resolved they want to charge me fees. Oh yah and there is a fee for everything. Switching has been a nightmare. They were unable to transfer my old number for cricket but was unsuccessful. They sure charged me for it though. I never thought I never thought that I would say this but I miss cricket.
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March 2024 by Britt Massey
Amazing staff! Made things so easy and simple getting a new phone. Will always go to this location
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March 2024 by Don Rhodes
The most wasteful expensive money that I ever spent in my entire life and the service as well a waste I hope I never hear the word Verizon again
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March 2024 by Debra Ward
I would like to thank the sugarhouse Verizon store for employee, Tyler Hernandez, who took on a rather difficult problem that I was experiencing. Tyler handled my concern with professionalism, politeness, and efficiency. I cannot tell you how much I appreciate the service I received from Tyler. I am absolutely grateful that he was the one with who was able to help me. We don’t see this kind of professionalism many times anymore, and I would like to say what a stellar employee you have. Tyler handled easily, efficiently, and kindly, my concerns today. Thank you again for such incredible service.
DebraWard
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February 2024 by Heather Messersmith
We bought an iPhone 14 and a gizmo watch. Paid cash. The agent was extremely rude and put out that we were there. He did not even open the boxes and help us set them up. He just took our cash and said here ya go. I asked to purchase a case and he told me to go to target in the same strip mall and get one there instead. So instead of yall getting the $60 I was willing to spend plus whatever a glass screen protector would be I gave target my business. We switched to Verizon due to my husbands job being on Verizon. We were with T-Mobile for 17 years and never had worse customer service than we did in your store. My daughter’s watch is still messed up and I can’t even add any numbers to it. Mine is the only one I can add. Can’t even add her Dad or emergency contacts. Flat out rude don’t care about his customers and very unprofessional. If I need help again I’ll find elsewhere to go and pass the word along about the horrible customer service this store offers. Word of mouth goes a long way. I brought up the fact that I should’ve just listened to the reviews about how terrible they are. I was told for every one bad review they have friends and family who happily give 5 star reviews haha. Totally jerk never ever will return here.
