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August 2024 by Roxette Pinareal
I had an extremely disappointing experience at the UPS store today. I arrived 15 minutes before closing, and the employee who “helped” me, who whispered her name as Ciana or something similar, was incredibly rude from the start. She was visibly upset about having to work and immediately asked if my items were Amazon returns, rolling her eyes when I said they were.
When I presented seven boxes, each measuring 2x2 feet, she rudely stated that it was “common sense” they all needed to fit in one box to be returned. I pointed out that this requirement was not mentioned on the return label, to which she responded with a sarcastic “duh.”
When I told her she was being rude, she blatantly said she didn’t care and accused me of being “extremely rude” for coming in 15 minutes before closing. When I asked if she was still being paid to be there, her response was, “You know what, leave. I don’t want you in my store.”
Her behavior felt discriminatory as she pretended not to understand me and refused to repeat her name. This kind of attitude is unacceptable. If she hates her job and dealing with customers so much, she shouldn’t be working in customer service.
This was a very unpleasant experience, and I hope the management addresses this issue.
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July 2024 by LK Smith
Great location and staff! Best UPS Store in Salt Lake, in my opinion. Pro-tip: 1 hour free parking in the parking garage just to the right of the store.
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July 2024 by Email1 Email1
Cool spot .. downtown store...
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May 2024 by sbaowba
Had a few kinds of return packages. A girl there processed so quickly with a good knowledge. Love there.
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May 2024 by DaveO
I like this store but 2$ to print a label seems a bit excessive. It‘s one sheet of paper… it‘s only free if it‘s explicitly a label-less return with QR code.
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February 2024 by Amber N
Low rating because of the location, there is no parking! Every time I try to go, there are always cars parked on the street, and I can’t park in the bus zone.
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February 2024 by J. Adam Murray
I blame corporate UPS. They can't issue refunds when they admit to messing up.The lack of funding and training led to my package not being sent for Saturday delivery, and because of this my client was not able to wear my jacket to the Grammys, and the hours I spent sewing were wasted.
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February 2024 by Anita Y Tsuchiya
Paityn of the Sugarhouse branch was awesome. Friendly & professional!
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January 2024 by Morisa Larson
Do you like being yelled at and not given a chance to talk? Do you like non productive communication? I don't, either. UPS will tell you something different every time you call, won't listen to you, and tell you their picking up and then won't tell you why or if they refused to pick up. You can call every day for a week to pick up, and they will just reschedule every single day. Then you try to call the store to remain in communication and their line is busy. Then you get yelled at by sales associates for having your package when you're trying to do your best to solve the problem. This week has been hell and a waste of my time, so if I had any other choice to ship this broken couch, which is also not my fault. I would never pick UPS.
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January 2024 by Wa Qas
Quick Service!
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December 2023 by Ian Smith
Wow. Just had to pay 2 dollars for them to tape this. Store policy. I know they were just doing their job. But wow. The owners are definitely not concerned with making the employees enforce this. Byot.
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December 2023 by Jesse Proetto
I refuse to do business here because they wanted to charge me 2 dollars to seal my package with a piece of tape.
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December 2023 by Andres Pulido
Kindness and fair price
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December 2023 by John Toribio
The people here were super helpful and accommodating. Thank you!
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November 2023 by mp1032
My UPS store of choice. Great customer service as they are very helpful and I would recommend using this UPS store for your shipping needs or if you need a document printed.
