-
August 2022 by Garen Thompson
Fantastic
-
August 2022 by Robyn
Stored all my household. Staff was SUPER to work with! Didn't have to wait long! Well stocked showroom.
-
September 2020 by Ignacio R. de Almeida
I rented a truck 3 weeks in advance. The night before they called saying that they won't have it available at the time that I needed nor at the location that we were going to pick it up. It totally messed up all my plans for moving and they didn't offer anything to fix the situation. Worst experiece I've had so far with a company.
-
September 2019 by Jose Carrillo
It's ok
-
May 2019 by Sarah Hall
UHaul is the worst moving service in history! Website is one of the worst I've used. I needed to try to make an account 7 times before it worked. Customer service is abysmal. We had to wait for thirty minutes, and with no end in sight we said screw it and drove off without the UHaul. Avoid at all costs!! Toyota Corolla Hatchback did a much better job.
-
April 2019 by Matthew Tervort
My mom passed away and I had to move everything from her house in West Valley. The man who rented me the truck was inconsiderate concerning my situation and charged me 20$ xtra dollars because I went over 40 miles. Horrible haul location. PLEASE, use another location and save yourself $$$
-
April 2018 by BareN TV
Had the trucked ready to go when I arrived. Very fast and easy pickup. Truck was clean and worked great. A+ experience
-
February 2018 by christophe brosson
As usual you book online, go there. And they don't have your truck and send you to another location. When you have a tight schedule it's really annoying. Nothing to do with that specific location but with uhaul customer service in general. Would that be to much to contact your customer before their rental time and tell them to go to the other location?
-
October 2017 by Travis Mostoller
Made a reservation for a 15' truck and a tow trailer for to take my truck back to Nevada. Picked this location because it was 3 blocks from my work. Get to the counter to find that the location only does local hires and that my reservation was moved to another location at Millcreek. Being on foot and not from Salt Lake City, I asked where the other location was and he said that it was a tram ride then a walk from the station. With no ATM's anywhere between this dealer and the tram station, I resorted to a $20 taxi ride to the other location. All an all a complete waste of time being that the Uhaul reservations system never gave me an update via e-mail on the location change AND the ADHOC/ Search does not detract locations that are for one way hires when making the reservations. I have had 3 failed attempts with Uhaul in the Salt Lake area. Roy, Ogden and now in the city itself in the last 18 months for one way hires. The hire from Elko to SLC 3 weeks ago was a disaster with a stripped transmission leaving 2nd and 3rd gear over revving at 4,200 and 4,500 RMP's over 3 summits. The Millcreek location was no better as I was given what I had asked for but with only a 1/4 tank of gas. When I told them I could wait till the could fill it, they said "That's not going to happen". Apparently the manager was the only individual with a fuel card to top of the truck. When offered a $15 'discount', I told the staff member that the truck has an $80 tank. He tried to argue that it was $40 and seeing it was the same truck hired 3 weeks ago, you would think that the staff member would now more about his product that the random customer making the hire. I was not offered and damage sheet to inspect the vehicle, nor walked around the vehicle. Opened the back end of the truck to find a bed frame part from the last user which means that the renter didn't clean out the truck AND that the staff never verified the truck in the return process. So bad service, communications with the client, failure to fuel and ensure the truck was ready for return to service. All around a failure by Uhaul Salt Lake. The only reason I did not go to Penske was that there are no dealers within 180 miles of my drop off point. If you are looking to hire a truck, give both of these locations a miss.
-
September 2017 by Cedric Walker
Excellent service and knowledge. Robert, helped us with our transport trailer. We got it at another location and he didn't hesitate to come out and help us load our vehicle and tie it down. He was super nice and provided excellent advice on how to drive with the trailer. This guy deserves a raise and a bonus he's an excellent employee.