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June 2024 by Brian Carter
Pharmacy is fine but their automated system is broken. Refilled prescriptions don’t get filled by the time they say they will if you use the automated system. When you get called and told they’re ready it’s about a 50/50 that they actually are.
I’d say if you want to use this pharmacy plan on coming in, asking for your refill, then go do your grocery shopping and come back to pick them up after. Of the last 8 refills I’ve had here I think only 3 or 4 were actually ready when I came to pick them up after getting the automated call that they were ready.
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May 2024 by Baby B
This is a terrible pharmacy. It's hard to figure why, but this pharmacy is consistently the slowest I've ever been to. On top of that, there is a pharmacist there named Monique who is one of the most unpleasant and rudest people I've ever spoken too. She literally doesn't smile, and she seemingly goes in slow motion. Even though we do all our shopping at Smiths, we are switching to a new pharmacy.
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December 2023 by Peter Lenz
These people are always helpful. This is the Smith’s at Bengal BLVD, Cottonwood Heights UT. The entire pharmacy staff is top notch, friendly, helpful and kind.
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October 2023 by Tamara Lewis-Campbell
This pharmacy will keep you on hold until you hang up. Check perscriptions for accuracy. On the upside, they are good for vaccinations.
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October 2023 by Nicole Davis
Slow! Not just slow, extremely slow!!
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May 2023 by Madsen Walker
The phone system is terrible, there is no voicemail and no way to text the pharmacy either. No way to call in a new prescription without talking to someone in person. They’re great in person, but I called a few minutes before their scheduled lunch time. Sat and listened to it ring for 5 minutes and then they were closed for lunch. They didn’t even bother to answer and they don’t have voicemail.
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May 2023 by Google user
The phone system is terrible, there is no voicemail and no way to text the pharmacy either. No way to call in a new prescription without talking to someone in person. They’re great in person, but I called a few minutes before their scheduled lunch time. Sat and listened to it ring for 5 minutes and then they were closed for lunch. They didn’t even bother to answer and they don’t have voicemail.
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April 2023 by Jeff Wismer
Some of the staff needs help. However pharmacist AJ helped me with complications with some of my medicine and medicaid UT. He deserves a big raise. Wow great service AJ. Thank you
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January 2023 by Michael Vanderhooft
This pharmacy used to be great, but it isn't anymore. Long lines, poor customer service, and they never pickup the phone. It's really too bad.
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October 2022 by M Kruzer
Mixed results at this pharmacy. The pharmacist who administered my covid booster was great... personable and professional. The pharmacy techs have not been good. I've heard them gossip and show discontent to the people showing up for covid boosters who did not have their original covid card (not to me directly). They appeared exasperated with their job. Another pharmacy tech, on a different day, typed and typed without acknowledgement of my presence. After a couple of minutes she asked what I needed. I asked if they had covid home tests (which I know they get asked for nonstop). It was an unpolite No.
My guess is they do not get paid enough for what they do and/or smith's can't find good people.
At the end of the day, there's nothing wrong with pharmacy but I doubt you'll get any problem solving or extra help that is needed at times.
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October 2022 by Jason Pysher
I am a diabetic I never get the size of insulin syringes I need seems like there inventory is seriously lacking they used to be my go to pharmacy but ever since they restarted they are seriously lacking
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October 2022 by Jessica Neumann
Every time you get a RX it is usually wrong. So double check before you leave. I am not the only one that has experienced this. I can think of two other individuals.
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August 2022 by Breanna R.
Only go here for pre-packaged items. I needed sliced meat from the deli once and I literally saw the man working mopping the floors, came to ask what i needed and then proceeded to cut my deli meat without washing his hands or even CHANGING GLOVES. I had to ask him to change his gloves and he acted very put out. Not to mention the horrible smell when you walk into this Smiths. Smells like a rotten refrigerator. Step it up Smiths, you've got a lot of people that live near you but I'm sure by now most go to the Smiths off 94th!!
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July 2022 by andrea nacc
Terrific staff. Everyone is so friendly and get my medications filled fast. Best Pharmacy ever!!
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February 2022 by Kevin S.
Trash Grocery Store in need of serious updating. No Apple Pay but guess what,.. even crappy Dan's has that convenience. Smith's sucks especially this location.
