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July 2024 by Judon Casias
I did get a loan from here with Kevin & he did a great job helping. I don’t like the other customer service reps who have no patience. One girl I don’t remember her name made me want to close my account there. The manager there convinced me not to. So I didn’t and continued service with them. Today I talked to customer service rep not sure if it was from that branch. But this guy had me on the phone for an hour. Got frustrated with me and hung up. I will not do business here anymore. I wish I knew his name, but if they record the conversations, they would probably know who it is.
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June 2024 by Maritza Morales
Best credit union taylorsville located all tellers give excellent service
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June 2024 by Robyn's Hogan
The customer service is fabulous! Chaky Xayavong and everyone else are superb! They always go out of their way to answer any questions. They know me by name. I just wanted to say thank you.
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March 2024 by Betsy Chatlin
I enjoyed an excellent experience with Earlene.She was warm and welcoming even though I was 20 minutes late because I was lost.She was professional and efficient.I felt listened to; she gave me helpful information I did not know.She deserves more than five stars!
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March 2024 by Jeremy Luna
Just okay. The tellers are great! The bank and the app not so great..
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March 2024 by Jessica Allen
Josh was outstanding with helping me set up a new account and make a deposit! I had a little time frame before an appointment, Josh was able to get everything done and I made it to my appointment with time some extra time!!** UPDATE **There was some miscommunication and not understanding on some of the time frames. Josh did contact me and did what he could at the time which was all I needed!He's been outstanding and has made everything right and made sure to follow up with me to make sure I was taken care of. He truly cares about his customers and has gone above and beyond to help me.I have never had a credit union/bank go out of there way to make sure these customers was doing good and make Sure everything is corrected the best they can!Thank you Josh!!
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March 2024 by Lissandalake17
I recently opened an account here. It was a great experience, the services were well explained and customer service was top notch.
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February 2024 by Tumau Laulu
Great staff. They’re very friendly and accommodating..
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January 2024 by J Fischer
I have had my car loan with you for 3 years now. I’m out of state a lot and every time I call to make payments. You put me on hold for an hour or you reconnect me to the wrong service. Seriously you guys are the worst customer service I’ve ever had
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January 2024 by Jonathan Cheever
I just opened a loan with SSFCU with an 825 credit score. SSFCU clerical errors did not process my last mortgage payment hitting my credit nearly 150 points. SSFCU has poor customer service and poor communication.Although this has happened at the headquarters - I am leaving a one star review here as no one has tried to remedy this problem yet. I will continue to do so until a manager contacts me. I have made multiple requests on my SSFCU portal.
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January 2024 by Shane Antonio
I. Like coming to this Security service credit union because there . helpful thanks for all ya do. In helping others i. Hope you have a Happy Holidays thanks ?
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November 2023 by Brad Grizzell
The staff treats you with compassion, empathy, and kindness!!! They go above and beyond to help make sure all your needs are met!!! Definitely recommend!
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October 2023 by Kevin Grant
Great people great service I highly recommend
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October 2023 by Matt H.
If I could give zero stars, I would. I will never use them again.
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October 2023 by Carolyn Jenkins
Took the time to explain everything in detail even when I was the last person in the bank.
