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October 2024 by Gloria Ruiz
Place is good but staff ( some) are rude and inappropriate with clients. I observed one if them yelling at a customer really bad- a few weeks ago.
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October 2024 by Anna Isa
Very disappointed, today I bought a mystery box of "cosmetics" for $50 dollars, and oh surprise, it only brings things for 1 dollar and even soap for dish washer and Chinese vitamins for 1 dollar, that is a deception because it doesn't come with cosmetics, it only brings trinkets. 1 dollar?
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August 2024 by Matthew Radcliffe
I used to love shopping here. I used to find really nice stuff, lightly used to brand new. Considering all of their inventory is donated, you would think that things would be reasonably priced… NOPE. After a year, I watched the guy that runs the store, Alan, super inflated the prices. Stuff that was sold for $3 is now $8-10! I’ve seen items from the dollar store sold here for more than a dollar. Additionally, you would think they’d cut the prices when they have too much inventory…. NOPE. Last time I was in, I could hardly move around to look at stuff. Just go to Lowe’s or Home Depot, Alan likes to price his inventory at retail market value, not second hand value. Go to the D. I. or Savers for furniture, Alan prices theirs for double or triple what you would find elsewhere.
Lastly, Alan does not know how to train his employees. A friend of mine went in to get some new furniture for their home, we talked to an employee to put an item on hold so we could figure out if it’ll fit in the house. Our name was on the item. When we got back maybe an hour or two later, the same day, the item had been sold. No one told us any policies or restrictions to putting an item on hold. Alan wouldn’t negotiate anything for us, absolutely nothing, not even a discount. We were treated like we made the mistake instead of the employee. I went back in a week later and the same thing happened to someone else, except this time they bought the item first and then returned to find out another employee sold it and there was no record of the transaction.
Very very poor quality management and customer service. Someone who has experience running a thrift store should take over for him. He has no idea what he’s doing, no idea how to run a business.
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August 2024 by Miranda Mom
Chaotic and over priced
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July 2024 by Darin Vincent
Super restrictive on donations-would be nice if you could post a list or some guidance on your website of items/materials that you do/do not accept for donation.
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May 2024 by Douglas Marx
Never again! I drove here to make a donation (wood blinds worth over $2k new). It was refused because they “were not open yet”. The rear loading dock was open and guys were working but no. I said I’d leave them on the dock for later as I was not coming back. He pointed at a sign that said they would “prosecute for illegal dumping/trespassing!”
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February 2024 by Carlos Francisco Rivera
I don’t know why I don’t come here more often. The treasure hunt experience is amazing. Plus they are part of a great cause. This place has great deals and is a good place to kill time. They even have a free book exchange area inside. I will definitely be back. I highly recommend.
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February 2024 by Dave Gisseman
They provide a good service.
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November 2023 by iLucas Zion
Very good place and workers amazing, price is a gift,thank you for your hard work.
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September 2023 by Janet Oman
Used to love this place. It’s always dirty and chaotic but great to find very specific things. I’ve been coming here for years and have donated a fair amount of materials as well as bought a lot of hardware for projects. Pretty disappointed in the prices in the past year… I just went in to buy 1, 6 ft piece of wood and 5 2 ft pieces. They all had been previously used and filled with nails. They tried to charge me $25. I can easily go to Lowe’s and get 5, 8 ft pieces for that price.. or more. I also find it ironic that they are a non profit who is supposed to make home and building materials affordable, yet they have had 2 nightstands there for $2,000. The nightstand have been there for at least 6 months. These wouldn’t even sell on KSL for that much. It’s just absurd. Article furniture or things in the box, that are newer but returned with blemishes, are donated. I’m sure people wouldn’t support their donations being exploited with absurd pricing. Let me also share that I’ve heard Alan, the store manager yell at kids who are working, yell at store workers, and belittle everyone. Constantly gaslighting. I’ve been shocked at what I hear. The people who are volunteers should not be talked to that way. Nor should Alan talk down to people who have clear cognitive delays. The attitude of the store is much different than it used to be. And Alan, I don’t want to hear a response from you about this and have you try to gaslight me. I’ve spent literally thousands of dollars at this store to help finish projects I needed to complete with a very small budget and this just isn’t it anymore. Community sourcing via KSL is alot better.
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July 2023 by Drew M
For a place that gets donations for free and sell them for a profit, this place has a lot of attitude. Over the last 2 years this place has rejected - new toilets because the tank was not connected, light fixtures from a model home (new), ceiling fans, recessed lighting cans, vanity globes all new. The staff are rude and arrogant and I was even told we don't care if you donate we don't need your stuff! The store is a mess inside and has beat up junk. Don't make the effort to drive here to just get turned away and treated poorly to boot.Who needs that, it is not like the tax benefit is all that good to put up with this nonsense. Just don't donate to this organization.
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June 2023 by Ben Mace
The girls at the front desk tryed to charge me 270 dollars for a used hollow cor door core door i think they are pocketing the money not a good place
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March 2023 by Eowyn P.
So disorganized. Would have to be there all day to find anything worthwhile. Lot of digging involved.
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December 2022 by Lucas -Ernestico- Zion
Very good place and workers amazing, price is a gift,thank you for your hard work.
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December 2022 by Don DeLaMare
Great place for donating or purchasing lightly used or new construction materials. If you like treasure hunts or using things that still have a lot of useful life left, you'll love this store.
