-
March 2024 by Teddy Rose
Great place to stay, clean and
-
March 2024 by Maria Contente
I recently stayed at this hotel and unfortunately left behind my $200 toothbrush. Despite contacting the hotel promptly, I have been met with frustrating delays in their efforts to locate and return my item.It is perplexing to me how difficult it seems for the housekeeping staff to report the discovery of a lost item and promptly communicate with guests to arrange for its return. My toothbrush was clearly left in the room, and it is disappointing that the hotel has not been more proactive in resolving this matter.Overall, I am very disappointed with the level of service and communication provided by this hotel. Losing a valuable item is frustrating enough, but the lack of urgency and efficiency in addressing the issue only compounds my dissatisfaction with my stay.I hope the hotel management takes steps to improve their procedures for handling lost items and enhances their communication with guests to prevent similar incidents in the future.
-
March 2024 by rick A
Very nice place. Friendly staff. Thanks for a great stay and great room
-
March 2024 by David Manoa
Stayed here a couple of times for work and leisure due to the proximity to areas in downtown Salt Lake. The rooms were clean and comfortable, location is walking distance many food places as well as close to trax which is just across the plaza.
-
March 2024 by Mary Ng
Quick check in service, convenient, spacious double Queen beds room. My room is unfortunately facing the main street which is abit noisy at night. My room did not come with breakfast. There is an ice, microwave, coffee area on every floor. The room has a fridge, seating area for two, shower area is pretty new. Overall great experience!
-
March 2024 by Jacqueline Davis
Beautiful hotel in an excellent location. Gerri at the front desk was very kind, amiable, and accommodating. She is a helpful and fantastic person. She always has a smile on her face and made our stay extra special. We will stay here again! Thanks Gerri!
-
March 2024 by Wayne Jensen
Very outdated. The hotel is nice but lots of features are worn and just dated. Restaurant and bar is really lacking. Wine list was terrible. weight room was good but lots of equipment was worn out or out of operation. Only one weight bench.Pretty good location but I wish i had stayed a few blocks further North, closer to some sights and city creek area.clean and quiet hotel though.
-
March 2024 by Miguel Creixell
The concierge lounge is well supplied in case of huger
-
March 2024 by Kassidy Potter
The rooms are nice but the customer service is awful. We left my sons sound machine in our room and called immediately after driving home which is only about a 30 minute drive and they were no help. I’ve called again twice and told them it was 1000% left in the room and they basically told me oh well it could have just gotten misplaced and maybe it will show up. So I guess a maid gets to go home with our nice sound machine and they’re okay with dishonest workers. The lady in the cafe for breakfast is also not friendly and gets annoyed when you politely ask her for things. My advice is to stay somewhere else.
-
March 2024 by Joshua Pack
This was (until today) my go to spot for working in Salt Lake. I even had two employees staying there this time so we could all get dinner together. I’ve never had a bad experience. Until today. Called because my flight was cancelled and asked to move the trip to either later this week or next week as after missing my meeting today due to my flight cancelation, I didn’t have much of a reason to reschedule my trip right away. I was told it could not be changed. As a Platinum member that missed ambassador by 3 nights last year, this is the first time a Marriott wasn’t willing to work with me on rescheduling. Customer service always seemed to be a perk as a loyal bonvoy member. I’m loyal no longer, and my last stay in late December was the last time I’ll visit this particular Marriott. After a long day of delays and flight woes, I expected more out of the guy that answered the phone. Customer service is dead.
-
February 2024 by Jt B
Nice and clean hotel. Excellent staff. Great location. Dustin in valet took care of our car!
-
February 2024 by Mario Moreno Hernandez
Where do i even begin? The service was an amazing 10/10 service and the experience was amazing too. Would recommend coming here espically cause the host ( Adrian Tepox ) he was very respectful and kind and welcomed us in, best service i've had in a long time. Would come again 10/10Rooms: Rooms where good nothing bad about them 10/10
-
February 2024 by Brandon Wolf
Good house keeping clean rooms nice inviroRooms: Clean and cozyNearby activities: Breakfast in the morning
-
February 2024 by Cynthia Smith
We had so much fun, everything was perfect. Kids loved the swimming pool and hot tubNearby activities: Easy walk to tracs to get to the Jazz game
-
February 2024 by Ian Lowe
Good location, outdated interior, average food. Won't stay again. Recommend only if you enjoy being awakened by dogs barking at night and early morning in the rooms near yours.
