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February 2024 by L E.
Posting for my friend, who had the worst experience here. What should have been a standard spay surgery on her kitten went so wrong that she had to return to the vet multiple times as infection set in and was then not properly treated. Although corrective measures were needed due to the poor quality of the surgery, the vet office charged for subsequent visits, a wrong size protective shirt (useless), and a wrong size cone (which they did not provide upon discharge). Ultimately, my friend took her kitten to University Veterinary Hospital, where she received excellent care. She learned that the kitten wasn't healing because the internal stitches had been so poorly done.
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January 2024 by Babs Cornaby
Dr Brandt is constantly LATE! I had a follow up appointment this morning at 9:00 for her to check my dogs eye. I was immediately put into a room. I waited 45 minutes for her to see my dog, it took her 3 minutes and she charged me $80.00 dollars!!! This was after I had an appointment with her four days earlier which I also waited more than 30 minutes past my appointment and paid her her $130.00 dollars for this appointment. I won’t be going back.
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January 2024 by Maquira Brock
I have been a client with Red Butte Vet for over a year. I called to try and reschedule an appointment for my dog due to an active winter storm warning. It had been snowing actively for over four hours, and I felt uncomfortable driving in it. They insisted on upholding their late cancellation fee of $60+ because I was calling within 24 hours of my appointment. The receptionist was callous and short about it, and I find the policy to be inflexible. I understand that “this is a business” (receptionist response), but it was a poor experience and I won’t be returning.
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January 2024 by Cassilyn Anderson
I had to take my dog into a different emergency vet and sadly had a terrible experience that resulted in being overcharged and told my dog would pass away by morning.They requested that if I weren't going to hospitalize him, to get another x-ray done the following day. Red Butte fit me in very last minute and on the day after Christmas. I had spent the past 24 hours extremely anxious about my dog and Dr. Brandt helped to calm down a lot of my anxieties. They took another x-ray and let us know what was actually going on with him. In just under 24 hours, he had already improved immensely with the medications they sent us home with.They were communicative on pricing and what procedures would be done. I'm so grateful they were able to help me get my dog back to his healthy and playful self!
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December 2023 by Silvia Pedrini
I adopted my baby Husky girl back in 2017 when she was only 3 weeks old under a challenging circumstance. Dr. Brandt has been taking outstanding care of my Husky girl since day one! Red Butte Vet is a pillar of support & expertise and I’m so grateful for having Dr Brandt as our primary care vet! Her unwavering commitment to pets well-being and genuine love for animals is remarkable. The staff in general has always been excellent - helpful, caring and proactive. This is very dear to my heart & I appreciate being able to trust Red Butte with my dog’s health & well-being.
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December 2023 by Hunter Swanson
Very friendly and helpful! They helped solve our dogs issue and got us in and out quickly. Prices are fair!
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December 2023 by April Radford
I called after my cat got a gash in her leg from the groomer shaving her without my permission. I was so distraught on the phone but the receptionist was incredible patient and helpful. She fit me into the schedule immediately, despite the clinic being busy. They were incredibly understanding and helpful with me, and made the entire situation much less stressful and traumatic for my cat and myself. Will absolutely be bringing my cat back for anything she needs!
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December 2023 by Marina
Vet techs are friendly and helpful. Dr Brandt comes off a bit harsh at times, but is helpful and knowledgeable. I have been charged a couple of times for testing I didn’t consent to, which is not ideal. We have also been left waiting more than a few times to check out because of a “cute dog” coming in. I.E.,, it not being an emergency, we have simply been left waiting while the receptionist/vet tech stopped to pet a dog. This has also happened while waiting on hold on the phone. Overall decent enough I guess. But probably more ideal if you’re a dog person.
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November 2023 by Amy Hodgson
They showered with love and care!!!
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October 2023 by Brian Flynn
This pains me to write such a review because I've had mostly positive experiences with Red Butte Vet for 4+ years, but I do feel like others should be made aware of my recent experiences and the significant decline in service I've seen over the last 10-12 months.First of all, one of my dogs has a life-threatening blood disorder that was diagnosed earlier this year. After taking her into the emergency vet upon her initial flare up, I was really happy to take her back to her primary vet and get her the care she needed. Sadly, that has not been the case. The communication and game planning to get her back to health has been far from great. In fact, I feel as though the only planning or follow-up I received was when I was the one who initiated it. On top of that, we still have no idea what could be causing her flare ups.I also used to have an easy time communicating with Dr. Brandt via text (24 hour response max) but my last two texts have taken an ENTIRE WEEK to get a simple yes or no response. That included me calling, leaving voicemails and live messages with the front desk in between my initial text and the response I got a week later.Additionally, it's been very common to have a 45-60 min wait to see the doctor. Only tech appointments will we get seen pretty quickly. Even when seen by the doctor, I feel as though I am rushed through the few minutes I even have with her. Dr. Brandt has always been polite and I believe has tried her best, but I feel as though they may have too many clients for just one vet.I hope my experience is isolated and others have had more positive interactions, but unfortunately the last year of confusion, neglect and poor communication has been enough for me and my dogs to leave Red Butte. I've already taken them to a new vet up the road and am quite amazed at the stark difference in treatment, empathy and communication between both places.
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October 2023 by Haley Neihart
They were trying to check my dog's knee and she was very nervous and tense. The vet tried to manhandle my dog on her back to check her knee. My dog peed everywhere because she was so scared. The vet didn't try to make her feel more comfortable at all. I will not take my dog back to them. They also charge money to send over prescription approvals for online refill subscriptions which is a total scam. I paid their checkup prices to get that prescription, and now they want more money.
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October 2023 by Baroger
Consistently bad service, over charging for simple tasks ($40 to shave two of my dogs toes), terrible job at clipping his toe nails (they cut his dewclaw too short so his foot was bleeding and didn't even realize it when they brought him back to the room). I have had nothing but negative experiences the two times I have visited this veterinary clinic. Absolutely do not recommend.
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September 2023 by Devon Brower
I’ve been going to Red Butte since my little Hank was a 2-month-old puppy. They’ve been wonderful with the vaccination and exam process. We’ve recently had a couple health scares in the past week and the clinic staff and Dr. Brandt have been exceptionally accommodating and kind. Thorough, patient, communicative and transparent about pricing and the plan of care. I highly recommend! You have a pet parent for life.
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July 2023 by Hunter Clapsadl
My review is for Dr. Gregg! Every time I bring my dogs to see him he is so kind, thorough, and patient. He is only usually in on Wednesdays (I think) and is so worth the wait. I wish he was at the clinic full time, he is seriously the best. I tend to worry a lot about my pups, especially my older dog who is approaching senior status. Each and every time I come in with the dogs he listens to my concerns, evaluates the pups, and then gives a detailed explanation of what he thinks his happening. He often draws diagrams for me and sits with me to make sure I understand what is happening to my dog (not per my request either- he’s just that awesome). He references research based practices and always provides me with options for how to best proceed with my pups. I have never experienced a more gentle and wonderful veterinarian than Dr. Gregg. Our household loves every interaction we have with him. He’s helped our dogs to be the healthiest and happiest they can possibly be, and treats us with respect and patience. If he leaves the practice we will likely seek another vet in the valley. His care, along with Cordtsy’s care for our dogs, are the only reason we continue to come to Red Butte. They are both really lovely, as are the receptionists.
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June 2023 by Paris
Shannon, the receptionist, was beyond helpful! We really appreciated how kind and patient she was with helping us navigate our dogs potential allergic reaction. Honestly, we had such a positive experience with how she treated us and our dog with a last minute appointment over the phone, even though this vet office is farther than our normal one, it was clear to see how well managed and organized it is which would make the longer drive worth it.
