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March 2024 by Kristina B.
Amazing customer service! I would recommend RC Wiley to anyone looking for an unsurpassed buying experience (especially since getting new furniture can be a bit stressful). Blaine Tidwell at the Salt Lake location went above and beyond to help me sort out some last-minute delivery logistics. A proactive, trustworthy sales rep is one in a million and Blaine is the best in the business! I'll be an RC Wiley customer for life thanks to Blaine!
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February 2024 by Annie V.
If you're hispanic probably you will feel discriminated here! I felt discriminated against. Hai Dang's attention was great in this store, he advised me very well when making the decision to buy a refrigerator. but the people at the cashier were not friendly, first, the girl who helped me almost threw the paper I gave her at me, and second, I have hearing problems and English is my second language, and the girl who helped me had no patience with me . I gave them my driver's license, my debit card and my social security number, to see if I can be approved, to open an account; but they told me they wanted to see my social security card to verify it, and in the end I couldn't open any account, I won't be coming back to return to this store.
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December 2023 by Justin S.
Bought a new couch tonight. Went home after the first time at the store to remeasure the house. Went back a couple days later and ended up buying the first couch we sat in. If you go just buy the first couch you sat in to save some time. Thank you Jason and Steven for the help. You both make this store a better place.
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December 2023 by Whitney C.
RC Willy hires imbeciles to deliver false advertisement. It's ridiculous I paid them to lie to me saying my water heater was corrupted.
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November 2023 by Linda G.
In the past year we purchsed a couch, range, refrigerator, and mattress. All purchased at different times. The sales people were always great to deal with and delivery was always a snap. I love RC Willey. Great store.
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October 2023 by Lori Erickson
We were assisted promptly with choosing a washer and dryer for our sons house with pros and cons of different brands. Delivery was set up conveniently for us with Blaine in appliances. We have missed RC Willey and we’re glad to be back in town shopping here again!
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October 2023 by James Johnson
Great Customer service. I've been going to R.C. Willey for years. Great people and great service. The salesman, Douglas Jarman was very helpful. The minute I told him what I was looking for he took me right to it showed it to me and finalized my order and I was out the door. I'll be back very very soon. Good job!
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October 2023 by Karen W.
This 2 stars is kind of an average. Our salespeople (Mike and Karen) and the office staff were great, especially since it took us a couple of tries to find the right couch. But delivery (and this is paying for the high end/white glove delivery service) has been a nightmare. We finally settled on a couch created from 2 very wide recliners, and this is our first experience with a motorized recliner. This is not a budget couch, and it's not like they haven't made money from this purchase. The problem arose when the delivery was made and it turned out that one of the motors would not work. We planned for a second try just to replace the side that was broken. This was another 3 day wait. What happened here? They brought the wrong part (ie, they brought a second of the side that was working just fine). We tried to call to see if we could do something that wouldn't necessitate us going to the back of the line in terms of delivery date. My husband called and got on the call back list (where they call you so you don't have to wait on the phone). 7 hours later, they haven't called. Tried again and was told to call Karen, who wasn't working that day and said she couldn't help us. Tried again, got bounced around a bit and finally just had to be happy with another 3-4 day wait. This is totally unacceptable but we were so sick of trying to get this problem fixed we gave up for the day. It's not like they're the DI. Price was decently into the 4 figures. After they made mistakes twice with delivery, it's really on them to expedite getting our couch to us in working order or gee whiz, offer us our delivery fee back on something. Be accountable. Really angry
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September 2023 by Pat Matuz
I have been looking for a new couch and a couple of chairs for my living room. My sales person, Deb Tucker, was fabulous. She probably spent an hour and a half with me in the store while I looked at and sat on pretty much every sofa in there. She helped me find two chairs that I love. I had a couple of problems with the sofa I ordered and she was so kind and helpful to replace them each and finally suggested a different sofa altogether which I am very happy with now. Deb is a gem! Thank you Deborah Tucker!
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September 2023 by Marnell Garrett
My husband and I came here looking for a new couch. We had gone to three different furniture stores and nothing was what we wanted. Patty Davidson at RC Willy was simply amazing. She wasn’t over bearing at all and she helped us find the perfect couch based on what we told her we wanted. Patty was very sweet and funny as well. Thank you so much for the great customer service Patty.
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September 2023 by Hilary Glasser
I went to the Salt Lake City RC Willey to pick up a kitchen stool I ordered. Even though it was close to closing time, the customer service rep in the office didn't rush me and was very sweet and even carried my stool out to my vehicle for me.The store is absolutely beautiful and they have a wide array of furnishings that I need to go back and look at because I saw way too many things that I like and all of the staff were extremely friendly and helpful.Wonderful experience and I'm very glad I purchase my furniture from them.This is the fourth time that I have purchased items from RC Willey and every time has been a great experience.Thank you to the sales people and all the wonderful customer servichris employees at your Draper and your Salt Lake City locations.
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September 2023 by Ann Busico
The salesperson when we bought our refrigerator was great! He was knowledgeable, patient, answered all our questions. Never felt pushed.Also, the help I received about a question when paying my bill was efficient and friendly. They took time to solve the issue! We buy almost exclusively from RC WILLEY!
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September 2023 by Justin Do
I bought a furniture set a couple of months ago. Patty D was an amazing sales associate. I had to do the exchange like 3 times because each set didn't look quite well at home for some reason. RC Willey really meant it when they said, "If the customer isn't satisfied, we do everything in our power to make it right because that's our promise and Satisfaction Guarantee." Anyway, I am really happy with the last furniture set and thank you for your patience.
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September 2023 by Corbett Simon
Could not have had a better experience! Duck was quick to help us purchase a new fridge. Brant was super helpful getting us a new mattress. Unfortunately our 10 month old baby got sick in the showroom, but Brant quickly helped us and didn’t make it a big deal. Lifesaver! Whatever these guys are getting paid, they need MORE!!! Thank you for the A+++ experience. Loyalty to RC Wiley has increased thanks to these guys.
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September 2023 by Rochelle Karr
Peter is an awesome sales person. He explained all of the different mattresses to my 13-year-old son and was so patient and kind. His follow up and his attention to detail were awesome. We always enjoy shopping at RC WILLEY. Great deals, and really wonderful sales people. Never a high-pressure situation.