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October 2023 by Maira C.
I love shopping at RC Willey. They have wonderful customer service and their return policy is awesome as well. I have never had such a good customer service with a furniture company. I buy all of my furniture and appliances from here and will continue to do so since they do have great quality and great service.
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October 2023 by elbarton12
We went looking for a specific piece of furniture that would help with back issues. Jenise, the associate who met with us was outstanding. She knew the furniture inside and out. She gave us great advice and helped us choose the perfect couch recliner for our home. She helped with delivery scheduling that was very timely and got us set up. She was incredible, the couch is beautiful and comfortable. We had a wonderful experience shopping at RC Willey.
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October 2023 by Keith Bushman
Wow! RC Willey is amazing! Not only did they have what I needed in stock, they got it delivered fast! Rueben Black and his team made the delivery and they came on time, and were very professional. Rueben even called me beforehand to remind me I might not have all the parts I needed for the setup. He made sure they had everything needed and made sure everything was working before they left. They get 5 stars from me!
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October 2023 by Mary Munoz
Excellent service what I like best is there warranty packages! They are five years and cheaper than everybody else. And they price matched all of my appliances.
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September 2023 by susan kranz
Hai Dang Nguyen was very knowledgeable about everything. Very nice to talk to. Fernando and Raul were really nice, but there was a problem with the dryer they were supposed to take away. It was a gas dryer and they weren't authorized to disconnect the gas. So I needed to get it done. And make another appt. for the pickup. Had I known that ,I could have been ready for them the first time. But all is well and I'm very happy. Thank you for everything
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September 2023 by Devin Deleeuw
Awesome people to deal with. Our couch was showing some wear and had some tears from our pets. They came out and assessed and offered us a whole new couch. They also will pick up and deliver the new couch free of charge.
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September 2023 by Debbie Walsh
IDe a couch and 2 chairs plus TV and sound bar. I had difficulty choosing end results and returned twice with ease. TV installers did a great job as well. Delivery and service very prompt! Thank you!!!
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August 2023 by Patti McCaffrey
While I was grossly disappointed that the washer (LG washtower) was shredding some items being washed, I was impressed that an offer of a loaner was made due to the length of time for repair person to come. However, nowhere to move broken one. Also, the decision to replace it impressed me as my sister had an experience with Lowe’s where it took 3 service calls for same problem before they would replace it!RC Willey seems to be more customer service oriented!Hopefully, the washtower I have is a lemon and the replacement won’t do the same thing!
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August 2023 by Stephani Bubnick
We purchased an LG washer with a 5 year warranty. In three years we had four service calls, all covered under warranty. The washer started leaking again and RC Willey replaced it, at no cost to us, with a brand new comparable model, with excellent consumer reviews. We are very happy with the customer service from their warranty department and delivery employees. Will continue to do business with this company!
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August 2023 by Peter G Scantalides
RC Wiley’s claim service is flawless! They were quick & my warranty claim was resolved with no effort on my part. They had all the purchase records on file. All I had to do was fill out their on-line form & they did the rest. Will always buy appliances here!
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August 2023 by Serena Huff
RC Willey took care of us with their 5-Yr Warantee when our refrigerator compressor went out. They had a new part ordered and our fridge cold and making ice again within 3 days! They also gave us a loaner fridge while ours was out. I’d highly recommend their products and service team!
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July 2023 by Deborah Martinez
I absolutely LOVE RCWILLEY and the staff are all very helpful and accommodating. They notify you when they are coming, then confirm again with a 2 hour window. Before they show up, they let you know they are 30-45 minutes away. Once they were here to deliver and set up, very respectful and professional. I always recommend this place to anyone buying or even looking at purchasing furniture or appliances. Great warranty as well! I have been going to them for years! Check it out!
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July 2023 by Kerry Price
An LG refrigerator that we had bought almost 5 years ago stopped cooling and freezing. We had a 5 year extended warranty with RC Willey thankfully. An appliance service company sent a technician out to diagnose the problem. The compressor had died. After parts arrived the technician replaced the bad parts and the refrigerator ran fine for a week before we left for a cruise.When we returned from our cruise the refrigerator was again not cooling or freezing. This time the technician deemed the refrigerator not fixable.Two days later RC Willey had delivered and setup a brand new comparable refrigerator. The people in the RCW extended warranty department were a pleasure to work with.
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July 2023 by Heather Fenton
Had an issue with a TV that was under warranty and had been waiting for several weeks for the Extended Warranty Company to call for appointment to repair the TVI had called several times to RC Willey to find out why nobody had called.She had no idea why.But she had an solution for the situation.Since we have had no sound off and on for weeks and that more then likely the cost to fix it would be the price of a new TV.She agreed to put a credit on our account.We could either pick another TV or she could have an updated of our TV sent to the store. Especially since our TV was last years model.Her name was Becky she was absolutely wonderful, kind and thoughtful to help us.She works for RC Willeys not the repair company.RCWilley has always been and excellent company.We have just about everything in our home purchased from them. Have always been excellent products from furniture to appliances and TVs.Customer Service has always been A++.Products have been great as well good quality and long lasting.Everyone does realise that sometimes products to fail and it's not RC Willeys fault but when it does happen they always take care of the product they sell.Thank you Becky for helping us with our TV and the great Customer Service and kindness it is much appreciated.
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June 2023 by Jay Griffin
I had to pick up a microwave and they were quick and efficient to get it to me on the dock. I also had to return a microwave that I picked up at the Draper store that was the wrong color. It was an easy exchange.
