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“I just wanted to say that Jessica at the store was really positive. She knows her stuff and she did a great job helping me and she knows how to sell :-) OK I just post it.”
“Simon was amazing and went out of his way to help us with a very complicated billing issue that we were struggling to understand. He was so friendly and helpful! Thanks Simon! You rock!”
“Yasel and Maya ARE the best customer service delivery ever. I was a little skeptical about the store, but please come in and give it a chance. I got a new phone, new plan. Thanks so much for the wonderful service. Really made me feel good and at home.”
10AM - 7PM
257 E 3300 S, Salt Lake City
Mobile Phones
“Needed help to get a memory card installed in new phone.
Came in to see if they would help.
Had it installed in about 2 minutes. No charge.
Really appreciate the help.
THANK YOU!!!”
“Angie was so helpful! She solved a problem that I couldn't take care of after DAYS on the phone with customer service. So grateful she was there and so easy to talk to and work with.”
“Needing to change my phone because it was old and tired I went this center in Sugarhouse and was greeted by Dylan Brunner who swiftly and pleasantly served me and took care of all my problems I would recommend Dylan and this center to everyone”
“Excellent service, very kind and patient, Ms. Wendy and Bella with a lot of empathy towards the public... I invite you to come and see the great promotions they have and they give you a welcome gift. THANK YOU!.”
“Even though the sales person was all by himself he made sure to give every customer the right service and time needed for services. Top notch hand very friendly!”
“Sherry at this location had the best customer service I've ever witnessed. My wife was in the hospital and broke her phone. We had to send my fiances father in to get a phone replaced. He was in and out in 20 minutes! Not only did she keep the whole experience pain free, my fiance also got a phone of superior quality without much information to go off of Sherry was there every step of the way. Thank you Sherry”
10AM - 8PM
576 E 400 S, Salt Lake City
Mobile Phones
“David made getting my phone upgrade super easy and quick. I couldn’t believe that he has been working at the store for a month because he was so informative and professional.”
“UPDATE: I was contacted by Aldin about my review and he was amazing from start to finish. He was kind and helpful and understanding. He listened and heard what i was saying and helped me accomplish what i needed to have done. He contacted the store staff and had everything set up for me when i got there. Last night when i made it to the store the man that was there was super nice and helped me complete what i had started with Aldin on the phone and thro emails.. I have to say it was amazing. Thank u for everything u guys were able to do for me and my situation. Its very much appreciated.... Thats customer service worth keeping. ?.....I liked the store staff. The customer service on the phone is awful 100%. They are rude not helpful at all. If make a mistake or do something wrong to ur account and refuse to fix it or listen to u the customer at all. I didnt want to stay with this company but for lack of time to look for a new company this month im stuck. However i wont be here much longer. They dont care about customer retention at all. Or trying to make any thing right. In fact they leave u on MUTE NOT HOLD..... MUTE FOR 45 MINS LIKE THAT IS ACCEPTABLE.. then answer the phone with additude when they come back and ur still on the line. Beyond disgusted with the customer service on the phone... The store staff are helpful and very kind. I didnt mind dealing with them one bit. Very pleasant experience in the store location”
“I recently went in for help for a small, simple technical issue I was struggling with. Namir helped me and his service exceeded expectations. Usually, I would plan on spending 30-60 minutes getting help for a tech issue. I was in and out in less than 10 minutes. He was quick. Professional. Personable.
If every employee was as exceptional as he was, no company would ever lose a customer ... ever.”
“I came into purchase a new phone and my phone was in need of an upgrade for sure. The system was having a hard time downloading so I left and came back throughout the day. The two gals were so polite and kind and were a joy to interact with. They were problem solvers and all is well. Please visit them as they will take care of you with patience and kindness.”
“Hands down the best customer service had a cell phone company in all of utah. Carlos goes way way out of his way to explain everything to you. Carlos does such a good job that it's worth switching carriers just so he can be the one to help you when you need it. If someone from corporate is watching this he needs a raise we got internet there today because of him. Thank you again Carlos”
“The agent was courteous and extremely knowledgeable about the phone I was buying, he helped me to made easy the transfer of my old phone data to my new one.
Very helpful guiding me to the best option according to my budget.
I am really grateful for having this one of a kind customer service.
That, was my experience at the Verizon retail store today.
VEH”
“We came in today and talked about me upgrading and giving my phone to my son and Mario Sandigo helped us. He gave us all the numbers and info right up front, we said we would come back to switch it all when my son was out of school, went back and he was there, had the phone I wanted all ready and out to get switched, he made the process sooo easy, it came out to be cheaper than I was expecting and no surprise fees that we had to pay. He didn’t try to bug us about buying any cases, chargers or screen protectors like they usually do, we still ended up buying them hoping he gets the commission and if not, he deserves a raise at least. He was amazing with my 10 yr old as we were waiting for everything to switch over, they played a word game and he was so kind to my daughter as well. I’ve never ever had a phone buying process go so easy and smooth. We truly are grateful for Mario’s help and service. We will be returning to get my daughter a smart watch and will definitely work with him for as long as he is there working. Thank you so much!!!”
“Dominic was very helpful getting me set up with a new plan. There were also some system glitches while setting up that he was able to easily navigate so I didn’t have to worry about it. Very appreciative of his help!”
“I have always went to Pay my Bill at this store but this time i took my Sister to switch from ATT and they did awasome job getting her a new Phone and also she got a free apple watch”
“I just bought a new iPhone from Tmobile about a week ago. I took it to the Foothill Tmobile store in Salt Lake City, Utah for some help. Lessie helped me set it up and sync to my Apple watch. He even stayed 30 minutes past closing time to get the job completed. The following day, Lessie put a new screen protector on my phone and helped me get my old phone ready to send back by clearing out my data, etc. Lessie was efficient, friendly, knowledgeable and he has a great smile. Give that young man a raise!”
“Areom is patient with me and kind. He understands something about customers that others don't to just allow different things in the presence of nobody just time”
“I went in to switch companies but due to my own issues with my card I was unable to get my phone turned on. But the customer service guy was awesome and very nice so thank you for your kindness and patience. The islander gent.”
“The guy at this place was super helpful and courteous to us . He knows a lot about cellullar companies and gave us a killer deal on a family plan of 4 also he gave us freebies wich is great thing in this tough economy I fully recommend this place to all of ya.”
“I have not the words to express my thankfulness to Aldo who spent so much time and care to help me.especially in todays phone stores they only care for sales.Aldo helped me for a couple different days and always with patience and straight answers. This store and managers should know that he is a very special employee. I have been in customer service over 35 yrs and its not often to find a person such as this.”
“Jamie was awesome. I actually work for ATT, just in a different district. I was in for a funeral and had an emergency situation I couldn’t handle myself. He was able to get my mom’s and brothers ESIM working again and he helped her set up screen time ( I had no idea how to change settings). 10/10 recommend .”
“Went in with a question abt the google text app being wonky on my phone. Ezekiel was patient and determined to figure out what was wrong. And he fixed it !!! Thank you !”
10AM - 7PM
836 W N Temple St, Salt Lake City
Mobile Phones
“The worker April I believe her name was, was totally awesome. I had a whole lot of issues with trying to get service and stuff happening. She was patient and helped me get through it all. Probably the best experience with an Cricket store worker...”
“amazing service at this AT&T, bought a new phone and Jordan helped me save money on my plan and and helped transfer all my stuff to my new phone, he was such a nice fellow”
“I just left this store after an appointment to troubleshoot my older Iphone-Justin was a doll. Super nice, super efficient, happy to help, and exhausted all his options to figure out what the problem was. This included software updates, new SIM card, all the things. Although I still ended up having to work with the account/billing department afterwards, he fixed everything that was needed before hand-I was in and out in less than 30 minutes. Thanks Justin!”
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“An Excel services you, the staff that works there are knowledgeable on the subject, they clear your doubts and gave me excellent accessories. They have affordable prices”