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October 2023 by Sachiyth A
Luxury at its pinnacle ??Visiting the Louis Vuitton store in City Creek was a delightful experience. Nestled within Utah’s premier shopping destination, this boutique exemplifies the brand’s commitment to luxury and style. The store layout is spacious, allowing for easy browsing of their iconic collections. The staff were attentive and knowledgeable, providing insights into the craftsmanship behind each product. I particularly appreciated their patience as I took my time deciding on the perfect piece. The only drawback was the limited availability of certain seasonal items, which I assume were popular picks among local clientele. Overall, a chic shopping experience befitting the brand’s global reputation. Would certainly return for future luxury indulgences.When you visit: Ask for Donald. He’s super helpful!!
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October 2023 by Mariana Hill
Love this Louie V store staff super friendly and always find the best stuff
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September 2023 by Jamie Tao
I cannot express sufficient praise for the exceptional customer service provided by Maryanne (I believe that's her name). She's a bit older, with short blonder hair and glasses. Her service was truly outstanding, and what impressed me the most is that she remembered us from a previous purchase. Despite living out of state, her exemplary customer service ensures that I will definitely make future purchases from her. Well done!
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August 2023 by Lori Bruns
I recently went to LV with my husband. We waited about 20 minutes to get into the store which was ok because when I got in, I was given 100% amazing customer service. I met with Chance (customer service agent) and he was great!! I had a knockoff neverfull GM that I used and the straps were getting bad. He took the time to walk with me everything about the GM and the MM difference. He showed me every color that was available. He even told me about what would happen if I needed to send it in to get repaired. I really felt 100 % like I was being honored by being in their store!! I purchased a Neverfull MM this day!! I absolutely LOVE it!! I’m definitely going back!! This store is top shelf!!
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June 2023 by Tiffany De La Paz
Our Client Advisor Cassidy was amazing! She was very knowledgeable and made our visit amazing. We didn't have an appointment..but that was not a problem. The handbag I wanted was in stock. And I got a wallet to match. See you next time Cassidy! ? ?
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June 2023 by M Hug
Best shopping in Utah! Awesome staff too. Trent has been fantastic to work with!
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May 2023 by Mary Lessing
Purchased several bags before in Dallas with great service. This sales associates on this store were so rude. My spouse went in to ask if they had a black crossbody I like and they simply said no. It was discontinued. Didn’t offer to show anything else, other products, etc. Just a no and be gone. So sad, because we would have purchased another great bag.
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April 2023 by Ginger L.
I have purchase from this store many times. I bought shoes for an upcoming event and when I wore them they rubbed so I tried to get a replacement. Michel an assistant manager was extremely rude & denied my return which was ok but I asked her for a reprint of my receipt she said" why so you can try to return them at another store?" With a mean demeanor. It was really disheartening and I felt like she racial profiled me. My heart has hurt all day by the way I was treated by that manager, I didn't deserve that.
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March 2023 by Alyssa Jackson
Brought my purse here. I had excellent customer service and will never forget it. The employees were kind to me and welcoming. They are respectful and never pushy when deciding what product(s) to buy.
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March 2023 by Breonna Ortiz
Please spend your hard earned money elsewhere!!! I purchased the palais bag and card holder less than 30 days ago and had only used a few times- didn’t love it as much as I thought I was going to. Went to exchange it and was rejected because their reasoning was the card holder looked “used” well obviously I used it because I assumed this was the bag and wallet I wanted. My bag and card holder are in pristine condition but nope supposedly it had to have been completely unused for them to take it back, even though it says that no where on their receipt. Their customer service is horrible- I had way higher expectations especially for close to $5000.00 being spent. Please convince me that I’m wrong that these look too “used”.
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March 2023 by Alyssa Anne
Brought my purse here. I had excellent customer service and will never forget it. The employees were kind to me and welcoming. They are respectful and never pushy when deciding what product(s) to buy.
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February 2023 by Matt Hill
Worst customer service I have ever experienced would recommend going to a different store. The manager was very passive aggressive and made me never want to purchase from this brand again. I am appalled with the way I was treated, my home store in vegas has much better service. You lost a customer in me, do better.
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December 2022 by Keely Jax
Jessica was so wonderful and knowledgeable. It was my first purse and she was so great with showing all the different styles. Definitely the best customer service I’ve ever had. She really made my day !
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December 2022 by Holden
Great store! I just wish it was bigger with a larger selection!Basically no ready-to-wear clothing items. Primarily shoes, bags, and small leather goods. Some perfumes as well.
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November 2022 by Sirena S
I visited the Louis Vuitton store in salt lake city and was greeted who later I found out was the store manager. He was super nice and accommodating. He introduced me to a client advisor named Sheila. Sheila was thorough and patient with all my questions. She also explained how to care for the canvas and offered me to personalize a wallet that I was interested in. I live in Michigan and I have continued to work with Sheila and I highly recommend her.
