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April 2024 by Ryan P.
If I could give them 0 starts I would. Bought a new trailer from them in 2019 that needed some warranty work done they day I bought it.. they assured me they would fix. They had my trailer for months and did not fix half of the stuff they promised they would. They do not care about customers once you have purchased. I will not do business with them again. If you want amazing customer service check out B&D rv in vernal. Worth the drive for sure! Legacy really needs to get their crap together. They are profiting off unfulfilled promises and screwing the consumer.
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March 2024 by Tracy Barker
Love Legacy RV. Troy and Paul were knowledgeable, relaxed, fun and super helpful with our RV purchase from start to finish.
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March 2024 by Timothy
What can I say about LEGACY that everyone hasn't already said?!?!? Troy and the team are above reproach. Thier story is just as good as the customer service you receive. Tom NETWorth was all over financing and made sure we got what we wanted and what we wanted to pay. Troy makes you feel like you are one of his out of town family members and makes sure you are taken care of from the second you contact anyone in the facility. Ralph answered all questions for a first time owner and Parker made sure the hitch setup was perfect for the long haul back to Idaho. When the time comes to upgrade the camper I will be making the trip back to Salt Lake for the best customer service around.
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March 2024 by Antoinette Blair
After only going to another rv place to purchase our rv's for years, we took a chance and came to legacy rv for our rv needs. We were not disappointed at all. Both Troy, Brennan and the whole place were the most friendly and welcoming bunch. It was a no pressure experience. We were free to explore what what WE wanted not what they wanted us to have. I highly recommend this place to anyone. I especially recommend east to west 5th wheels. They build a beautiful, solid rig that anyone would be proud to own.
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March 2024 by Sam Hood
If you’re looking for more than just a salesman these are your guys! I can’t say enough good things about my experience with Legacy RV. From the moment I walked in the door the first time I could tell they cared. I told the salesman that I was looking for a Riverstone and instead of taking the commission himself, he ensured that I was paired up with Troy who knows the most about their Riverstone trailers and walked me through every step of the process. Troy spent hours and hours and hours with me over months as I specced out what I wanted and got it ordered, followed up with me as it was being built and delivered. Troy even helped me move all of my belongings into the trailer since it was becoming my full time home. Troy is not just a salesman, he has become a true friend and he shows how much he actually cares about people every day. The service department has also been wonderful to work with. Everything from giving me a thorough walk through and teaching me all of the ins and outs, to spending time with me on a video call when I was thousands of miles away to help me diagnose a problem. They really have gone above and beyond. If you’re looking for any type of RV you won’t regret going into Legacy.
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March 2024 by Angela Hone
We bought our East West 5th wheel and we had exceptional service. Everyone was great to work with. We highly recommend Legacy RV!
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March 2024 by Mike Johnson
BUYERS- BEWARE! Our experience buying our 5th wheel from Legacy was very good except for the finance guy. He wanted to sell us an extended warranty for $7k+ and we declined. At that point he said that we consider all of our customers as family, so I can give you the family price of $4k+. Hmmm, weren't family until we declined the first inflated offer? Strange.After owning our unit for 11 months we took it in to have some warranty items taken care of. Legacy had our trailer for over 3 months and I finally had to tell them that I would be there to pick up the trailer on a certain and I expected everything to be finished after this long period. I picked up the trailer and wasn't able to look through all of the repair items but was assured by the service department that their technician verified that all items had been taken care of. It seems that from the time i picked up my trailer and the time i got it home that the repair items undid themselves.I took video's of the issues and sent them to Legacy and called the service department. They said they would get back with me right away. Crickets. I called the Sales Manager and he assured me he would call me right back that day. Crickets from both for over 3 weeks now.This only a snipit of some of the issues we have had with Legacy and the service department. I'm not sure why my wife and I thought that Legacy would be any better than any of the other RV dealers out there. Maybe because Troy does all he can to whooo the customer into thinking they are a quality RV dealership.I hope that others me see the experience we had and look for a better quality dealership. We have bought two units from Legacy- our first and last.
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March 2024 by Rachel Harding
20/10 rating for Legacy RV, and particularly Troy! From the moment we stepped into the RV show, Troy's dedication to finding us the perfect camper was evident and he exceeded our expectations in every way possible.What sets Troy apart is his outstanding customer service. With our hands full of little ones, he effortlessly made the entire experience enjoyable for us and our kids. From snacks, fun costumes, endless jokes while showcasing professionalism and genuine care, I just can't thank him enough! His knowledge and passion for the products were evident. He guided us expertly, ensuring we found the perfect fit for our family. His enthusiasm made the purchase exciting and left us confident in our decision.The exceptional service extended beyond Troy; the entire team at the shop was fantastic. Our pick-up process today was smooth, leaving us with nothing but positive impressions. I wholeheartedly recommend Legacy RV as our buying experience was truly memorable. Thank you, Troy, and the Legacy RV team.
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February 2024 by Angie Shutran
I would recommend Legacy Rv to anyone , this is the best experience we have ever had Troy was amazing he went above and beyond for us!! Treated us like we were family for sure! If we are ever in the market again legacy is the place !! Thank you for everything!!
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February 2024 by scott yantis
Met with Troy he showed my family our dream RV and will be working with us to make it our new home. Extremely knowledgeable, kind and patient. He was interactive with both of my kids and answered all of my families questions I can’t wait to work with Legacy moving forward.
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February 2024 by Curtis Jentzsch
GREAT EXPERIENCE -- Troy and his team have done such a great job in taking care of me in every way- This is my 3rd trailer from them - Pop up trailer - Mini trailer and now a Travel Trailer- They have gone out of their way to make sure i was taken care of.... Hats off to the Legacy Team !!!!!!!!!!!!!!!!!!!!!!!!Update. I failed to mention that all three trailers had issues. Last one they said no problem. Then got a call they would not cover the issue. Called the salesman back 4 times. Never returned my call. Not a good choice
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February 2024 by Cheryl Schlup
It was a better buying experience, then we could have imagined! Thank you Troy and Paul
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February 2024 by Sierra & Dominic Burns
If you’re in the market for an RV then I highly recommend checking out Legacy! The customer service is top notch! Not only from our sales rep Troy who helped us find our perfect rep but even the finance and service team had phenomenal customer service. We will definitely be coming back here for future service and purchases
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February 2024 by Joe Lucero
Troy was able to put me and my wife in the 5th wheel toy hauler that we shopped all over the valley for. He made sure that everything was exactly what we wanted and no hidden expenses. I will go back time and time again. Thanks again for everyone there you were all amazing!!!!
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February 2024 by Kathy Lucero
We couldn’t have asked for a better buying experience!! Troy listened and made sure we were well taken care of. I’d do it all over again!! Can’t wait to get our new trailer on the road!! Thanks again to all at Legacy RV!!