-
November 2023 by lord nokmar
I completely enjoyed taking my vehicle to Jaguar in Salt Lake City. My advisor Tyler was extremely professional, courteous of my time and needs. I highly recommend him and his staff at Jaguar Salt Lake City. I wish there were 10 stars to give. My sedan and a beautiful loaner they gave me complete white glove experience from the refreshments to the parting gift when I picked up my Jag, thank you Tyler for making the experience awesome!
-
October 2023 by Spencer J
Sales department was very rude and unprofessional. Vehicle heater didn’t work and talked to service department and they said it was “covered” under their 3 month 3,000 mile warranty. Couldn’t get the car into the service department for a few weeks because of their schedule and by the time we got it in the millage was a few hundred miles over and they voided the warranty.
-
September 2023 by C Paterson
I just had the best car buying experience ever with Ken Garff Jaguar Downtown Salt Lake! Thank you Kyle and Garrett for making the sales process so smooth and easy! Even the finance manager Kelly took a personal interest in me, and we even discovered that we had both lived in the beautiful country of Argentina at different times in our lives. You guys really made my day. Exceptional service!
-
August 2023 by Emerson Cruz
I bought my car there, we had an inconvenience with the cracked windshield and the salesperson promptly scheduled a replacement. The dealership is professional and very organized! I recommend it to everyone. Special attention to the sales team Yamila and Sofia, who are great professionals. Thank you very much, we will do business again.
-
July 2023 by Deacon John Kranz
Don’t buy or bother servicing your Jaguar here unless a 2 month wait for service is acceptable to you. Apparently this is acceptable to Ken Garff Jaguar. Not even joking. I know - it sounds like a joke. Nope.
-
June 2023 by Shelly Spackman
Christian took wonderful care of us. It was a fabulous experience buying a car. We will definitely return.
-
April 2023 by Amberlee H.
The team here is wonderful! Adam in the service dept is usually the one who helps with the work being done on my car. All around great business and customer service!
-
April 2023 by Lynda Eads
Great experience! Listened to my concerns. Jared went thru every detail of the F Pace to make sure I new the features. Best car buying experience I have ever had.
-
April 2023 by Luke Gaston
Nice people, poor quality inspection during intake of used cars OR they deliberately mislead. I purchased a 2017 mini cooper clubman here, sold to me with a torn car mount. I asked about the hard idle and was Advised it was only due to the cold (would go away after about a minute).During an oil change 30 days later, Mini advised the car had a torn engine mount and there was no way it happened since the purchase. I let jag know I had the paperwork showing date and inspection.Jag just told me “nothing they could do” since sold as is used. I don’t feel this is good business, they knew or were incompetent during the inspection. I even asked about the hard idle, I’m not a engine or car guy so believe what I was told in no issues and talked up the full inspection etc.I’d recommend not trusting their used sales. The only reason I give 2 stars is because the people are kind.
-
February 2023 by James Romeyn
I started shopping in earnest for a "previously owned" mid-size CUV several weeks ago. Only 7-10 days ago did I narrow my choice down to one make/model and about 2 model years. Jaguar DSL had my car. I messaged the dealership very late one night and by the time I logged in the next morning, Jared Price in sales had already made and sent me a lovely video of the car, the very best sales performance I had experienced since my search started.Later I met via phone Garrett in sales and Kelly in finance. (I met Jared and Kelly in person when I picked up the car.) Jaguar Downtown SL and the employees I met are all rare industry gems.And if it crosses your mind to save a few dollars and search for a private party sale, I beseech you to perish that thought. My experience with every private party was horrible, the primary and chronic complaint being almost universal non-communication. Save yourself the time and misery and don't consider this option for a second. Reinforcing this thought is the fact that my sale price was closer to the private party appraised value than the dealer value.
-
November 2022 by Nicole Nokes
Mike was so incredible!! He was understanding of our time, not pushing at all, VERY informative and overall provided the absolute best service. I don’t see myself buying another car anywhere else!!
-
November 2022 by Steven Harrold
They've been really good to me, IM SO EXCITED TO GET MY CAR BACK GOOD AS NEW!!!
-
September 2022 by Mako Haze
Dealership has had vehicle in the shop for months and has given excuse after excuse as to why they are unable to repair the vehicle. Customer Service has been very poor with little to no communication. I do not recommend this dealer for service nor would I purchase a Jaguar again.
-
September 2022 by Trout S.
The customer service is friendly but they have zero follow through and never keep you updated. I have had an electric car there twice and have never received it when they say.
-
August 2022 by Bryan J.
If you are looking for great customer service, good pricing and excellent vehicles, look no further than talking to Jared Price at Land Rover Jaguar in Salt Lake. Jared will go above and beyond to make the buying experience great. His after sale support is very good as well. Please visit him for your car purchasing needs.
