Grainger Industrial Supply in Salt Lake City offers convenient and reliable service for industrial needs. Customers appreciate the helpful and knowledgeable staff who assist with product questions, orders, and issues like returns and invoicing. The staff, including employees like Orson and Ben, are known for their excellent customer service, making the shopping experience quick and easy. Customers can visit their local branch to pick up items the same day, or order online for fast pickup at no extra charge. After-hours service is also available by calling 1-800-CALL-WWG, with branches opening anytime even nights and weekends for a fee. The store is recommended for its friendly staff, quick service, and willingness to go above and beyond, such as helping with truck repairs. Overall, Grainger is seen as a top choice for industrial supplies, providing a helpful, efficient, and friendly shopping experience.
I was in Salt Lake for a business trip and had placed an order to be picked up ahead of time. Upon arrival half my order was missing and the half that was here was incorrect. However, Ben at the will call desk was amazing and found all of the right items needed to save the day!
November 2025
Grainger has the best customer service of any store like it. Love how helpful their phone support is at finding what I need and helping with the purchase.
October 2025
Huge thanks to Orson for working with me to figure out a solution to my problem.
