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May 2024 by Junior Ortiz
Poor service had me wait 1 hour and didn't fix nothing. They sent me to the apple store instead of figuring it out.
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March 2024 by chris k
Went to the this geekSquad to get a cracked screen fixed on my computer. They told me it wasn't worth it and that I needed to buy a whole new computer. I went to the next PC store and they fixed it for $200. A new laptop would have been 500 plus tax at least
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March 2024 by Terry Powell
The worst. I don't know why they get so bent out of shape when a customer doesn't make an appointment, but when they don't show up for your appointment it's okay. I live 50 miles away, my appointment was at 12:40 P.M. and an associate came to tell me and another lady that nobody will be there until 3:00 P.M. so essentially getting my laptop will have me driving 200 miles because I have to drive back home and then to and from on another day.
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December 2023 by Julia Sim
I called the Geek Squad helpline to see if I needed an appt to bring my computer in. The support person helping me was nice and seemingly helpful, but she either didn't know how things worked in the store or she intentionally mislead me. After spending more than 30 minutes on the phone with her she told me I'd need to take my computer (desktop running windows 8, which she knew) into the store. She also told me I would not need an appointment.I loaded my computer in the car and made the 20 minute drive to Best Buy. Because I didn't have an appointment I had to wait. The wait wasn't bad, the bad came later.When I finally met with an employee, he didn't call himself a tech and his knowledge level showed he wasn't a tech; he told me they couldn't work on my computer hardware issue because my OS was windows 8. The computer was too old was his only response.Why didn't the support person on the phone tell me that? Why did she tell me to go to the store? Why does my OS version impact your ability to determine what is wrong with my hardware?Don't waste your time with Geek Squad! Find a local computer store that does repair work.
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October 2023 by Sandy
They helped me upgrade my PC gooood. Very friendly, honest, and diligent. Knowledgeable.
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July 2023 by Patrick Olson
I would put zero stars if I could. I made an appointment on Sunday online to get my phones screen fixed I came in on Monday drove 20 minutes to the store was ask if my phone was under warranty I said no they told me they didn't have technician in. No call no notification nothing. So I was told by customer service I would receive a call.....nothing. so I called today made an appointment to get my phone fixed. I was told by the geek squad that because I didn't buy the warranty because I never purchased the phone from best buy they can't fix it. So again call customer service the ones who scheduled my appointment that that this is true after driving another 20 minutes so 1 hour and 20 minutes and wasted gas to find out my phone can not be fixed by them. So long story short unless you buy a protection plan from them they really couldn't care less about you as a customer or your problems.
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July 2023 by Google user
I would put zero stars if I could. I made an appointment on Sunday online to get my phones screen fixed I came in on Monday drove 20 minutes to the store was ask if my phone was under warranty I said no they told me they didn't have technician in. No call no notification nothing. So I was told by customer service I would receive a call.....nothing. so I called today made an appointment to get my phone fixed. I was told by the geek squad that because I didn't buy the warranty because I never purchased the phone from best buy they can't fix it. So again call customer service the ones who scheduled my appointment that that this is true after driving another 20 minutes so 1 hour and 20 minutes and wasted gas to find out my phone can not be fixed by them. So long story short unless you buy a protection plan from them they really couldn't care less about you as a customer or your problems.
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May 2023 by High Priestess Earth
EmberLynn at Geek Squad is an amazing person they went above and beyond to help me today! Thank you for your help!
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May 2023 by Tammy Turner-Jubenville
Totally honest with me & gave options - thank you
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September 2022 by Agustin Cervantes
Without have an appointment I did walk in The Geek Squad counter they still take care and good service to the problem with my device?
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September 2022 by Ben Olson
Done a great job installing my equipment
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September 2022 by Stephanie Browning
I was greeted by a gentleman with a genuine kindness,promptly got to work and getting my computer working again.
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September 2021 by Candice Simpkins
Chris the sound expert was AMAZING! I've never understood expensive stereo systems, like NEVER! But I will come to him for my system upgrade. As crazy as it sounds, I will be buying the things he recommended (not the $15 grand speakers) but better quality speakers
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September 2021 by cydney skeens
Mom recently had a touch stereo installed in her car. We had some issues with the oem USB port cutting out due to vibration. It was a bit irritating as I had to return to the store 3x after initial install but finally Josh got it set right. I appreciate you josh! Thanks
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September 2021 by Betha Hudspeth
Help me with my computer ? great service and will go back for any other services thanks Geek Squad
