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October 2024 by Edward Smith
Incredible variety displayed
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September 2024 by Lesa
We are in the middle of a home renovation and went to the Salt Lake City Ferguson showroom last week to try to order some bathroom fixtures, as well as vanities and lights. The receptionist said she didn’t work on the floor and the sales staff would help us. Not one sale representative greeted us or asked if they could give us some direction. We asked a lady with long blond hair if she could help us with a faucet we had a question on. She took the model # and stayed at her desk… said she would have to do some further research and would get back to us. Took our contact information and never reached out. This is unfortunate as we have a very large project that we are shopping for. This is a beautiful showroom, but absolutely terrible customer service.
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September 2024 by Tony Keisel
People seemed to know what they where talking about,and where friendly
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July 2024 by Sophie Ru
They have a nice showroom.
I was interested in an appliance of a smaller size. They had the perfectly size item on a showroom sale and I have been talking with an associate about it for weeks but since our remodel wasn’t going as fast as we thought, I couldn’t buy right away. I was willing to put down a significant deposit but was told that’s not possible. Too bad for me.
When I called to purchase I didn’t hear back from that associate for two days and when I finally heard back he told me another employee bought .. feels like they should have mentioned somewhere that a costumer was interested or at least given me a heads up that somebody else was interested and if I wanted the item that I had to decide now.
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June 2024 by James Macari
Deplorable experience. I do not recommend this company; shop anywhere else and you're guaranteed a better experience. It took 5 phone calls over 7 days to get them to ship my order.
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April 2024 by PC Local
Hands down the worst vendor to work with when building a home. They’ll take your order, order your appliances, then good luck getting the installation done on time and be ready for cancelation after cancelation after delay and excuse after excuse (when they actually respond - which is rare)
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February 2024 by Beth Manning
I love Ferguson. The show room is great ??. I have been a couple times now to find inspiration for a home and bathroom remodel. I have several clients who had ordered their entire bathroom remodel products from here and they have raves about the service and quality of help with the design.
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November 2023 by Richard Holman
Went to the showroom and found what I needed. Tried to set up an appt. Called and called...finally reached someone and they committed to have someone call and help me...after a week of waiting never did get a call. I'm done. Update: talked to the store manager. He indicated someone would call. I will update this when they do.Update: Michael, the Ferguson rep did come to my home and provided I for action regarding our options. He is going to email estimates. He also identified an unsafe wiring situation in our overhead lights and disconnected it. Thank you Michael. Thank you Woodie for getting on this after out call.
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November 2023 by Natalie Thorpe
Great service and showroom. I've been looking for flush and semi flush lighting to see in person. They had more displays than the 5+ places I've been to in person. Finally found lights for my family room! Beautiful showroom with so much more than what I was looking for. I'll be back for all my remodeling design needs.
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October 2023 by Lisa F.
After looking at houses for two years we made the decision to build. I went to Ferguson showroom and was blown away by selection and price range. A sales person very tall blonde lets call J. we spent the day with her picking out all of our fixtures and lights. Was thrilled.Two months later my builder calls me and asks when I will order my plumbing fixtures, but I thought I did!Turns out J. never put the order in to my builder for anything!!! So, somethings are no longer available, some items will not ship until after the holidays, and we are in a difficult situation. Talked to her manager and he was more concerned after two. months that she still get the commission!!!!!Go there, get ideas, but order from the LEHI showroom from Beth. She actually does her job.
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September 2023 by Chelsea G
Patricia is great and they have so many options
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August 2023 by Steven Louie
Didn't get my part there but they gave me a good idea where to get it
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December 2022 by Kon Gurlov
what a great variety of amazing so many different kinds of faucets absolutely awesome and the employees are so helpful to find exactly what you're looking for and in the price range as well
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November 2022 by zec whip
An amazing showroom
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November 2022 by E G
We love our Joanie, signed Chachi
