Cotopaxi Salt Lake is a business that creates sustainable products to fight extreme poverty, inspire adventure, and move people to do good. Their social impact strategy focuses on global poverty alleviation, and they strive to employ responsible sourcing and manufacturing practices throughout their supply chains. Customers praise Cotopaxi's high-quality products, such as a synthetic coat that performed well in the intense cold of the Himalayas, despite a minor incident with a melted zipper. The company's exceptional customer service impressed the customer, as they promptly replaced the coat and conducted follow-up testing to ensure the issue would not occur again. Reviewers also highlight the brand's commitment to sustainability, with the Del Dia line of backpacks made from 100% recycled deadstock materials. The staff at Cotopaxi Salt Lake are described as incredibly helpful, knowledgeable, and willing to provide honest feedback to assist customers in making informed purchasing decisions. Overall, Cotopaxi is widely regarded as an excellent brand that combines a strong social mission with high-quality, sustainable products and exceptional customer service.
Spoke to Kara over the phone and she was so kind and helpful! Excellent customer service! 11/10 recommend!
January 2025
I love this place. I'm in here often and every single time the employees are so helpful and awesome! You should totally come here!
December 2024
The two employees who helped me today were awesome! They were both extremely knowledgeable and helpful with all the products in the store. Seriously 10/10 customer service!
