-
July 2024 by Ali Alamere
The best customer service
-
May 2024 by 999 999
The counter was very kind and patient, and the banker was also very nice. All your queries are solved every time you visit the bank.
-
May 2024 by Taelor Mccullough
Best customer service I have ever had at any bank. They were so incredibly nice and on top of things. 100% recommend.
-
May 2024 by Rie Mathews
I've been coming here to pay my car loans since 2017. Not once has anyone asked to see my card, let alone demanded I sign the back of it. Until today. Janet refused to let me pay my loan because I told her I don't sign my debit card. Reason? Because someone could easily steal my card and mimic my signature. It's been done before, and I'm not taking that risk. And I mean, come on, if some rando wants to go in and pay my loan, let them! I gave my ID, with my picture on it, which has always been sufficient. I'll just mail in my payments from now on. They'll take a check without ID, which seems more sketchy, but hey, I'm not a banker like Janet, so what do I know?
-
November 2023 by J R
APPALLED HOW LAZY & RUDE!!! We walked in this afternoon to have one document notarized. Told the teller we were account holders and he said he’d have to go talk with the notary. He came back and said she was “full for the day.” There was not another soul in the bank and we could literally see her sitting at her desk doing nothing. We asked “too busy for one signature?” And he said, yes. We then notified him that we were actually account holders in their private bank and still, they did nothing. We were appalled at this interaction. So, we left. This is likely the final straw and we will be pulling our personal and business accounts from JPM Chase. They treat their clients terribly and have become more of a hassle than it’s worth to work with them. We are still dumbfounded by the fact that the notary sat at her desk from across the bank with no one else around and confirmed she was too busy to assist an account holder for five minutes or less. Never again at this location and likely done with Chase entirely.
-
November 2023 by Stephen M
Accuse people of money laundering for using cash.
-
September 2023 by Craig Anderson
Unfortunately this is more of a review of Chase Bank as a whole rather than individual employees at this location. Although, the fact that a Bank Manager can't help one of their customers is problematic.We experienced nearly $2000 of fraudulent charges on our business card, we never lost it, it was still in our possession. We filed a claim and initially Chase refunded the charges but then did an "investigation" and reversed the refunds saying that the charges were legitimate.After literally months of back and forth with their Fraud Department, we finally got a report of their investigation. It was a joke. Literally a single page with tracking numbers for packages that were allegedly sent to us. Because the merchant that had charged the fraudulent charges had provided a tracking number, they said we were liable.They didn't even check where the alleged packages were sent. Guess what? They weren't sent to our address. This is a common scam that Chase couldn't seem to understand.Chase doesn't stand by their customer protection. If you get fraudulent charges on your card, good luck getting them refunded. I spent probably 40 hours fighting this to no avail.This bank is a joke that preys on the American people. Whatever you do, don't bank with Chase. They are as bad as Wells Fargo, they just haven't been caught yet.
-
September 2023 by Trainer Stephen
Not sure what changed form the previous reviews but this place has had the best customer service of just about any business I have interacted with. Whenever I go they are always kind, and some how remember whatever is going on in my life that we talked about 2 weeks earlier. Most importantly they always give my dog treats when I have her. Not sure who was here a few years ago, but the current team is awesome !
-
July 2023 by Auggie Wasmund
tried to open a 7th account with them but they were too busy to help me (there were three bankers and zero customers). Their new strategy to drive website traffic: make you feel stupid for trying to do anything in person.
-
July 2023 by Richard Valdespino
Atm close for how long?
-
November 2022 by Tyler Jacobsen
Staff are AMAZING.My complaint is primarily in regards to hoping to hold them accountable for their signage / communication.I just realized this… but have only been frequenting this location for a short period of time. The banker I spoke with said that the new signage with the shorter hours (closing at 5 instead of 6 now) was placed shortly after COVID began two years ago.The signage says nothing about being temporary hours, and perhaps most confusing of all is that they have their old hours also posted…If I haven’t confused you enough already then perhaps the attached picture can.
-
August 2022 by L. August Wasmund
tried to open a 7th account with them but they were too busy to help me (there were three bankers and zero customers). Their new strategy to drive website traffic: make you feel stupid for trying to do anything in person.
-
July 2022 by Ana Stout
Love my bank
-
July 2022 by Madhu Sudhan
Great staff!
-
July 2022 by Matt Toney
Update your hours. Shows on here open at 7am. Get to the branch and it says 9am.
