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February 2024 by David B.
Found myself ordering online from SaltLakeMattress.com/BedRemotes.com because I needed a new power supply for my Reverie adjustable base after it had been soaked by my old bedroom flooding an inch or two deep. Reverie only takes replacement part orders by phone, can't help you without the full serial number on the tags (which I could not easily access), and the CSR told me that the control box was probably fried and would most likely need to be replaced as well. Salt Lake Mattress told me I should be fine with just the power supply, found the right one from me just giving the model number and purchase date, and told me that if I did need a new control box, they'd cover the return shipping on the exchange of the power supply. And they upgraded me from the 3-4 business day shipping they offer for free to expedited/Priority Mail (2-3 day) for free without even telling me. They shipped the power supply immediately, it arrived two days later, and yup, it worked. Green light went on, remote paired, and my base is fully adjustable again. Wonderful family-owned business that clearly carries a ton of knowledge as a specialty retailer, knowing their products better than even the manufacturer does. Their text message customer support line is also incredibly responsive. Highest possible recommendation.
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October 2023 by Robert Pryor
Ordered replacement remote for adjustable bed frame. Salt Lake Mattress made it so easy. Sent photo of old remote and got response almost immediately with personalized link to replacement remote. Remote came quickly with excellent setup instructions.
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October 2023 by Pam Young
Very pleased with Salt Lake Mattress for having the replacement remote for my adjustable bed. Service was outstanding! I received my remote in just three days. I would definitely shop with them again.
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August 2023 by Michael Borg
After waiting three weeks for a responce from the bed manufacturer and a supposed warenty center, I contacted SaltLakeMattress. My e-mail was answered the same day. The custommer service, EXCELLENT, person took the information needed to get me the right remote and they updated the shipping methode at no extra charge so I can have my much needed remote quickly.
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August 2023 by Thomas Westerman
I ordered a Serta Tempur-pedic remote control on Amazon, and the order was filled by SaltLake Mattress. The remote arrived sooner than expected, as they paid for the upgraded shipping. The instructions were very adequate, and they worked! They also supplied contact information in case you have any problems. Would definitely recommend.
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June 2023 by Steven Kersey
Needed a Reverie remote and they filled my order quickly. The unit was well packed with instructions to program. Up and running. Big thumbs up!
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June 2023 by Clariza Sanchez
I purchased my Beauty Rest Renew remote control from Salt Lake Mattress after I lost my original remote during a move. I selected regular ground shipping. To my surprise, I was upgraded to priority shipping without any additional cost. Very happy about that! I received my remote days in advance which was a pleasant surprise as I am 5 months pregnant and cannot sleep very well it the head of my bed is not elevated. Programming the remote took about 2 mins. Super easy! I highly recommend Salt Lake Mattress to any one looking to replace an adjustable base remote!!!
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June 2023 by Christine Campbell
This is the second time I’ve purchased a wired remote control for my TemPurpedic Reverie adjustable base bed. I’m thankful the remotes are still available for this old bed. Matt was VERY helpful in diagnosing why my remote was working only one side of the bed, and walked me through trying various ways to plug it in. Finally got everything working properly using two remotes (the base is twin Xl bases wired together)—now my husband and I can get what we each want! Shipping was fast, and free. Much appreciated! Highly recommend this company!
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May 2023 by Bryan Shapiro
Superfast shipping and my remote arrived early! Awesome service! I finally have my bed back to functioning as intended. My remote arrived in perfect condition, and I had it up and working in less than 5 minutes! Perfect!
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April 2023 by Judith S.
Excellent products and service! My remote for my adjustable bed died and they don't make them anymore. They made for me a custom control box with plug in cables and a new paired remote. The installation was easy and now my bed works great!!! It saved me from having to buy a new adjustable base that would have been extremely expensive. Thanks for saving the day! I also called and talked to Matt about what I needed to order in the beginning and he helped me find specifically what I needed for my bed. I cannot thank them enough! Highly recommend this store!
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April 2023 by Stacy Blew
I found Matt , the owner, extremely knowledgeable, polite, ethical, and willing to help even long distance, troubleshooting a difficult situation, and stand behind his word. He is one of the good ones in professionalism and shines above the rest. He makes the transaction effortless . A very refreshing business experience in this troubled world we live in. I highly recommend his service and products .
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February 2023 by Marlin Miller
While moving my father in law, we lost his adjustable bed remote. I called the manufacturer, which insisted that in order to buy a replacement remote, I needed a code number from the bed that did not exist. After searching Google, I came across Salt Lake Mattress. I emailed them a photo of the control box. They emailed back with a link to ordering the correct remote. Just got it and it synced perfectly. Great customer service!
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January 2023 by lindsie tomita
Great place of business I needed a replacement remote for my bed and not only did they answer my question same day but they also shipped my remote fast and free I’m totally impressed with them and definitely recommend everyone to use them for your bed needs also…thanks for your help I am very Impressed with the service I received-Lindsie
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December 2022 by Kaiti Kraus
I ordered a replacement remote for my mother's bed. She hasen't been able to use it in over 5 years or more. She has since moved in with me and I googled the old remote and found a new one on amazon. It was supposed to be here on the 9th but we got it on the 5th. There was a note in it telling me they rushed that order so i could use it sooner.very nice and awesome letter. I just want to thank you and let you know my mom is in heaven now.She was sleeping in her chair because it was more comfortable. Her cancer in her lower spine and other places in her, makes it hard to breath, so now she breathes better with no pain. I would give these guys 100 stars if I could. Thank you !!! mom is happy now and that's all that matters.
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September 2022 by Francisco Amador
I ordered a remote RC WM 119 for a reverie adjustable base. My old control 10 years old was not working and and Reverie was not able to answer anything.The instructions received from you were perfect, in 10 minutes i was able to have my bed working. Thank you, thank you.
