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January 2024 by Nicole Garcia
Had the most wonderful time here picking my dream dress! Pam was so helpful and friendly! She was able to recommend a seamstress who did an amazing job and when we couldn't get down to get it because of snow, she was quick to ship my dress to me! Thank you so much Pam!
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December 2023 by Chrissy Maruyama
My experience seemed to start out ok, as I met with Pam in May and found a dress that I absolutely loved. I paid my deposit and she claimed to order it but said it would take about 5 months and should arrive in October. Mid October, I followed up to see if it had arrived. Pam responded that she would check on the order and get back to me. That was the last I heard from her which now 1.5 months ago. I have reached out to them multiple times over email, text, Facebook, Instagram, and google chat (here on google maps). When I have called, no one picks up. If there was an issue with the order or if there was a mistake made, I just wanted to have an update so that I could work to find another dress. I’ve been patient and understanding in all of my messages, but I’m struggling to understand why I would experience radio silence for close to 2 months. Not to mention, I’d want to get my deposit back to put towards a new dress. I have tried to go to the business during advertised open hours and the doors are locked. I’m at a loss for what to do. I tried to get all of this done far in advance of my wedding and now I’m much closer to the date and without a single lead as to whether my dress was ever ordered, if it was accidentally sold to someone else, or if I can get my deposit back. I honestly have never left a bad review in my life, but I’m so disappointed with this whole experience. If anyone works at this business or knows anything about the status of the business, please reach out to me!
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July 2023 by Brandy Simmons
Although i didn't find my dress here, i had to leave a review because of how nice the manager treated my mom and I. Their dresses were also beautiful!!
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July 2023 by Karina Silva
I cannot say enough good things about Pam & Bitsy Bridal.I never went there with the intention of buying a dress, I seriously thought we were just going to have a good time and look at some options. However, I was surprised to find my dream dress that same day and even got an amazing deal for it. Although it wasn’t perfectly fitting my body, she immediately showed me all of the options I had for modifications to the dress in order to fit it perfectly with my time frame and wishes. My family and I are from out of town and we even scheduled a second time for me to come back at no extra charge so that I could try on the dress and have a little girl party with everyone at her shop. This was absolutely out of the kindness of her heart. Cannot recommend her enough.
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July 2023 by Annalise Crane
I adored my shopping experience here! Pam is so knowledgeable and so much fun. She’s also incredibly helpful after you’ve said yes to the dress. She pointed me in the direction of an amazing seamstress for my resizing! She’s made the dress process far less overwhelming
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July 2023 by Brandy Berry
Although i didn't find my dress here, i had to leave a review because of how nice the manager treated my mom and I. Their dresses were also beautiful!!
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May 2023 by Kelly Pham
Pam at Bitsy Bridal has been so helpful. I tried on a dress locally that was too big and off the rack and fell in love. Wasn't available locally to order so after emailing around the country, Pam responded and was able to help me immediately. I appreciated the quick response and professionalism. She was able to send prompt invoices and make the process very clear and simple. So excited to get my dress from them!
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February 2023 by Anastasia Romanovskaya
Pam was amazing! Very knowledgeable and fun! Was not pushy at all, insisted that I find only what I love. Highly recommend this place!
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December 2022 by Nikayla Nessen
Bitsy Bridal and Pam are both amazing!! Not only did I find my dream dress, it arrived a month early, and Pam allowed me to switch my veil last minute! She is the sweetest and will make your experience the best. I would rate them 6 stars if I could! Thank you for everything!
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August 2022 by Megan Cisneros
Super cute shop. I found my dream dress from the dream designer today and I am super stoked about it. Pam is very attention to detailed.
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August 2022 by Wedding Email Fahim
Really cute place upstairs: it's hard to find. We ended up calling them for directions. The selection is unique. The staff is pleasant to work with and attentive.
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July 2022 by Nikayla Farner
Bitsy Bridal and Pam are both amazing!! Not only did I find my dream dress, it arrived a month early, and Pam allowed me to switch my veil last minute! She is the sweetest and will make your experience the best. I would rate them 6 stars if I could! Thank you for everything!
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December 2021 by Emily Hancock
I went there with my mom to look at bridal gowns. She was amazing! She made the process so easy! She listened to what I liked and didn’t like and brought me the perfect dress with exactly everything I was looking for! I could not be happier! Thank you so much!
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May 2021 by Celina Ayala
I purchased my dress here about a month ago and I’m so beyond happy with the customer service that I received. Ivana helped me with the dresses that I tried on and she was an absolute sweetheart, she was very genuine and I could tell that she really wanted me to find the perfect dress. Pam was also very helpful. They both exceeded my expectations. I would highly recommend any bride to purchase their wedding dress here, they have a beautiful selection of dresses and their customer service is amazing! Thank you Ivana and Pam for making this such a great experience for me!!
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March 2021 by Emily Barnum
I really like Bitsy Bridal. They have beautiful designer wedding dresses with good price. My friend recommended me to this store. And I found my dream wedding dress with the helps in 2 hours !! Like they would be the right person when u have no idea what kind of dresses or fabrics u like for your wedding. Great client service! I would definitely recommend Bitsy Bridal if u want a great experience picking up your dream wedding dress !
